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Survey Finds Airport Wi-Fi More Important Than Food

Ninjakicks writes "For the business traveler (and the traveler in general, really), Wi-Fi is important — crucial, even. But more important than sustenance? That's exactly what was found in a recent survey by American Airlines and HP, where some 47% of business travelers responded that Wi-Fi was the most important airport amenity, outscoring basic travels needs such as food by nearly 30 percent."

42 of 247 comments (clear)

  1. Not surprising by Tridus · · Score: 4, Insightful

    Airport food is expensive and usually bad. It's much easier to pack a lunch or just eat when you arrive then it is to pack a WiFi base station.

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    1. Re:Not surprising by an.echte.trilingue · · Score: 5, Insightful

      I disagree. Airport food is usually pretty good, although it is way too expensive. Also, trying to get a nice meal (which, for me, usually includes drinks and sauces or yogurt) through security is not that easy.

      I think this has more to do with a pyramid of needs. Once you have enough sleep, you think about water. Once you have enough water, you think about nutrition. Once you have enough nutrition, you think about the food tasting good, and so on.

      What this survey means is that airports are meeting those basic needs well enough that people can think about things that are higher up on the pyramid but not adequately provided, not that those things lower on the pyramid are actually that important.

      Imagine for a moment that airports suddenly removed all of the bathrooms. Where do you think Wifi would rank on the next survey?

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    2. Re:Not surprising by Brian+Gordon · · Score: 4, Insightful

      Also travellers are used to being burned by airports without Wifi but they've never seen an airport without something to eat. It's natural that they'd complain about the former.

    3. Re:Not surprising by Yvan256 · · Score: 5, Funny

      The history of every major galactic civilisation has passed through three distinct and recognisable phases: those of survival, inquiry, and sophistication. Otherwise known as the 'How', 'Why', and 'Where' phases.

      For instance, the first phase is characterised by the question: "How can we eat?" The second by the question: "Why do we eat?" And the third by the question: "Where should we have lunch?"

    4. Re:Not surprising by ArsenneLupin · · Score: 5, Interesting

      It cost $10 a day for bandwidth that was none too awesome.

      Wifi at airports is free. If you are paying for it, you're doing it wrong.

      Here's how to do it:

      1. Start tcpdump -en
      2. Carefully note Ip addresses and corresponding mac addresses that fly by
      3. ifconfig wlan0 hw ether macAddress
      4. ifconfig wlan0 ip netmask netmask
      5. route add default gw router (router's ip can usually be guessed from IP)
      6. enjoy your free connectivity!
    5. Re:Not surprising by contrapunctus · · Score: 4, Funny

      I think this has more to do with a pyramid of needs. Once you have enough sleep, you think about water. Once you have enough water, you think about nutrition. Once you have enough nutrition, you think about the food tasting good, and so on.

      Is this Maslow? Are you trying to push your pyramid of needs again?

      (dear mods, this is a joke, feel free to look it up)

    6. Re:Not surprising by WSOGMM · · Score: 3, Informative

      A very relevant day to post this. Don't forget your towel. :D

    7. Re:Not surprising by gilbert644 · · Score: 2, Insightful

      That's called stealing.

    8. Re:Not surprising by jonbryce · · Score: 2, Funny

      sudo apt-get install tcpdump

      Do this before you leave for the airport.

    9. Re:Not surprising by Krneki · · Score: 2, Insightful

      Considering how easy is to get a terrorist tag this days I'm not sure if I want to hack an Airport network, especially in UK or US of A.

      --
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    10. Re:Not surprising by an.echte.trilingue · · Score: 2, Insightful

      And just how do you know what my diet is like? I literally have not had fast food in years. As a vegetarian, those places have very little to offer me.

      And what is this mythical "Mediterranean diet" that you are referring to? I have lived in Italy, and Spain and Morocco. I have spent significant time in Greece, Croatia, Israel, southern France and Algeria. They all border the Med and the all have very different cuisine. Of them all, Italian is probably the worst for your health, despite what you seem to think (one big meal per day instead of several small ones, lots of cheese, high in sugar, etc). Oh, and they all have more overweight people and shorter lifespans than my current home, Belgium.

      So how about instead of being an arrogant stereotyping prig, you go learn a little bit?

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      weirdest thing I ever saw: scientology advertising on slashdot.
    11. Re:Not surprising by laughingcoyote · · Score: 4, Insightful

      That's called stealing.

      That's called silly. What are you stealing? Are they going to run out of packets more quickly that way?

      It is cracking, and certainly one can call into question the ethics of cracking into a network when you clearly know you are not supposed to be accessing it. One can also question the ethics of charging outrageously more for wifi than it costs to set it up and run it. One can also make a good case that the network is not meant to be closed to the public, it's simply meant to be paywalled, and so bypassing that paywall is not invading anyone's privacy. So even the ethical question is not as clear cut as you might think at first.

      Regardless, however, words have meanings. Stealing is taking something away from you that's exclusive (you and I can't both have it) without your consent. It's not a synonym for "conduct I dislike" or "conduct I find unethical".

      --
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  2. restrooms ? by Dolphinzilla · · Score: 4, Insightful

    restrooms would be my number one airport amenity ..

    1. Re:restrooms ? by Norsefire · · Score: 4, Funny

      You can make do without restrooms but hiding behind large objects doesn't get you wifi access.

    2. Re:restrooms ? by gte275e · · Score: 2, Funny

      restrooms would be my number one airport amenity ..

      Yeah, how else are you going to have anonymous gay sex with Republican Congressmen?

  3. Lunch vs Cabling by saterdaies · · Score: 5, Funny

    Personally, I find it easier to pack food to bring with me than an ethernet cord long enough to get from my cable modem to the airport.

    But that's just me.

  4. People care about what has given them trouble by SirLoadALot · · Score: 5, Insightful

    The people answering the survey recognize -- apparently better than the people who looked at the results -- that every airport has some food in it, but not every airport has acceptable Wi-Fi. No one answering the survey was thinking "I'd rather starve on the net than feast without it!"

    1. Re:People care about what has given them trouble by greed · · Score: 2, Insightful

      If I'm on the 'net, I can order food....

    2. Re:People care about what has given them trouble by RealGrouchy · · Score: 2, Funny

      Not at all. You see, if you have food, you can survive, and have to endure long waits without the Internet to keep you occupied/"productive". A purgatory, essentially.

      If you have wifi, you can continue watching videos of other people's cats until you die peacefully of starvation.

      Of course, the ideal situation is having both, where you can watch cat videos until you die from whatever food you bought at the airport cafeteria.

      - RG>

      --
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  5. Could we get a "duh" tag? by Opportunist · · Score: 2, Informative

    First, food in airports is notoriously bad, stale and generally nothing you'd want to eat, even when coming back from a famine-struck land. My personal theory is that this is the crap that they salvage from planes after the flight, the gunk not even the sardines-in-a-can class dwellers could stomach.

    So what does the knowledgeable traveller do? Right. He brings his own food.

    It's kinda hard, though, to bring your own WiFi AP with you...

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    1. Re:Could we get a "duh" tag? by oldspewey · · Score: 5, Informative

      In my experience (generally 20+ business trips per year) there is usually a decent restaurant or two somewhere in most airports - especially the newer ones. Of course sometimes the "good" restaurant is in a completely different concourse from where your flight is departing, and the prices tend to be pretty high.

      Case in point: the new Indianapolis airport. I was pleasantly surprised at the food quality in the 500 Grill, where I had a tuna steak cooked to order on a bed of greens ... and incidentally Indy airport has free wifi but it's pretty slow.

      --
      If libertarians are so opposed to effective government, why don't they all move to Somalia?
  6. Re:I can bring food by Bert64 · · Score: 2, Informative

    You usually can't get food past security... And you certainly don't want to have any left when you land in a foreign country or you could face stiff fines for illegally importing food.
    This is also why the food is overpriced, since you have no other alternative.

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  7. Depends by SolarStorm · · Score: 2, Interesting

    If I answered the survey while on a business trip, my answer would have been WiFi. If I was on vacation, that last thing that I want is WiFi, (A good supply of beer would be a better choice) The fact that we now live in a connected world cannot be ignored. Ask people if they would prefer WiFi or power stations to charge thier DVD's and see what answer you get. Most of the people using their computer (that I see are using it to watch a movie). Wifi is simply there for entertainment for a number of people. But as far as expenses go, it would probably be expensive for the airports, and more and more people are getting their own connection through their Cell phone etc. If my company requires I need internet away from the office, there are too many solutions now available. I would rather see airports spend money on efficiency, ease of travel, REAL security, maintenance.

  8. Gotta love surveys by Gothmolly · · Score: 5, Insightful

    "a recent survey by American Airlines and HP"....

    I bet "a recent survey by American Airlines and Pizza Hut" would have come to the opposite conclusion.

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  9. Who doesnt have a tethering phone by now? by LibertineR · · Score: 4, Interesting
    I stopped caring about airport wi-fi the day I gave up the iphone for the Blackberry Storm. I know a lot of people dont like the Storm, but it tethers like nobodys business.

    My next toy will be to setup Microsoft's Direct Access replacement for VPN's and I will never be disconnected from my network. When more people become aware of Direct Access, that is going to put a dent in those who say they cant innovate in Redmond. This is some bad-ass technology.

  10. Wifi should be 100% free in airports. by Jason+Quinn · · Score: 5, Interesting

    I absolutely hate how many US airports don't provide free Wifi for travelers (free Wifi seems to be more common abroad). For a minuscule fraction of their budget, airports could provide an invaluable service. It must change.

  11. Yes, but was alcohol on that survey? by Mad-Bassist · · Score: 2, Funny

    Hey, it's important to me!

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    "The only legitimate use of a computer is to play games." - Eugene Jarvis
  12. Re:I can bring food by flithm · · Score: 2, Informative

    You usually can't get food past security... And you certainly don't want to have any left when you land in a foreign country or you could face stiff fines for illegally importing food.
    This is also why the food is overpriced, since you have no other alternative.

    Not sure what countries you are flying to and from, but I've done a fair bit of air travel in my life to varying countries around the world, and I've never once had a problem bringing my own food.

    Of course you can't bring your own water (that must be purchased after the security check point), but as long as you're okay with your food being pelted with x-rays (which is undoubtedly healthier than the food typically sold in most airports), you should be fine.

    Of course there are restrictions on certain types of edibles, mostly fresh fruit and other things with seeds. Just pre-package a meal with your fruits in it all cut up, and they won't say anything.

  13. Airport food sucks by Vinegar+Joe · · Score: 3, Insightful

    In almost all western counties.........but check out Changi in Singapore. A GREAT airport. You don't get ripped off the food is fantastic!

    http://www.changiairport.com/changi/en/index.html

    --
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  14. Re:I can bring food by Brian+Gordon · · Score: 2, Funny

    You might be smuggling in poisonous sandwiches. Everybody remain seated, I'm hijacking this plane. I warn you, if you resist I'll throw a poisonous sandwich at you.

  15. Sign of internet addiction? by petes_PoV · · Score: 5, Insightful
    Surely it's possible for an individual to spend a few hours away from an internet connection?

    Even for a "business" user, you should be well enough organised that your employer can afford to be out of touch with you for a short period, without suffering catastrophic business failure (if not, they should fire you immediately as you are obviously a single point of failure and as such a total liability to the organisation).

    If you do suffer symptoms of stress or anxiety when disconnected from the 'net this sounds a lot like a personality disorder - even if you do use the old line: "No, really, I just like the internet. I could give up any time".

    --
    politicians are like babies' nappies: they should both be changed regularly and for the same reasons
    1. Re:Sign of internet addiction? by AxeMan15 · · Score: 2, Insightful

      It is not about need but about choice.

      Being in an airport is not like hanging out at the local park. There are no birds singing or fresh gentle breezes caressing your face. It's many people milling about with the accompanying background noise, Homeland Security Threat Level "Orange" (has this ever changed?) and passenger Thelma Jones, get to your flight or you are S.O.L.

      I fly once every 3 weeks or so and I carry only my laptop, my book and a magazine. I find it difficult to read for pleasure within the airport. With an Internet connection, I can get some things done like pay bills, email Mom, view Slashdot or see if my epic item sold at the AH :)

      Yes, I could wait. I could sit at an airport and watch CNN while little Jimmy round around his exhausted parents, waiting for my delayed by 2hrs connecting flight.

      I prefer something else.

  16. Re:I can bring food by drinkypoo · · Score: 2, Insightful

    Water is essential to life. Not allowing you to bring your own is preposterous. Make the owner bring it in a clear bottle and drink some before the flight if you are paranoid. It's simple economic protectionism.

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  17. Electrical outlets by Vadim+Makarov · · Score: 4, Insightful

    is the second most important thing. I'd even say it's the first one: I can live without internet, but to work offline I need to charge the laptop.

    At most airoports a few outlets in the waiting areas are at best inconveniently located (being designed for plugging cleaning machines rather than for traveller's use), and at worst unavailable. I've spent more than a few strolls down the halls trying to find a free outlet and a seat withing the reach of it.

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    1. Re:Electrical outlets by eggman9713 · · Score: 2, Interesting

      That's not as bad as the last time I was in the Las Vegas airport a couple of years ago, but I actually found that most if not all of the outlets in the passenger gate areas did not function. I guess they turn off the breakers except when needed to keep people from stealing their power.

    2. Re:Electrical outlets by seinman · · Score: 5, Insightful

      Want to be the most popular guy at the airport? Throw a plug strip in your laptop bag. After turning two plugs into seven, all the tech addicts on the flight were buying me drinks. Good times.

  18. Next survey: BEER is more important than airport by tomhudson · · Score: 2, Insightful

    It's like those studies that found out that, under the right circumstances, EVERYTHING causes cancer in lab rats.

    All the airport food is going to do (by its' high price and low quality) is remind you that you're STUCK IN A DAMN AIRPORT.

    In a related survey - "70% of people surveyed prefered New Coke - the other 30% chose airport food, broken glass, or suicide." It all depends on how you ask the question.

  19. Re:Well Duh by whiledo · · Score: 4, Funny

    I suspect it was internet based...

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  20. This may be true for business people.. by wilgibson · · Score: 2, Insightful

    ... but when you traveling for the hell of it and have been stuck in the same airport for a day decent food becomes way more important that wifi and internet access.

  21. Ranking right after by megas · · Score: 2, Insightful

    *freaking* Power Supplies!!

    It's amazing how many recently built terminals lack power supplies near the gates.

  22. Anyone say "air"? Re:Well Duh by Forge · · Score: 3, Insightful

    This result is actually not surprising. Note that "air" doesn't even make the list.

    Food is available in virtually every terminal of nearly all airports. It's no big deal because you always have it.

    By contrast many Airports do not have WiFi and of those that do, many attempt to charge for the service.

    So when you open your Laptop in Fort Lauderdale and see skype connected right away, it feels like a big deal. I don't know about other people but since this year I have chosen 2 flights that stop in FLL over comparable flights which stop in MIA, because of the Internet access.

    Granted on one of those flights the price of the ticket was far lower but on the other I actually payed $5 more and spent 90 minutes extra in the airport.

    As any Slashdoter can attest a 5 hour wait with internet is a lot shorter than a 3 1/2 hour wait without it.

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  23. Re:Access to high security data not stealing? by Parallax48 · · Score: 2, Informative

    Still not stealing.

    In this case you are acquiring access to classified data. You are not stealing it (i.e you are not physically walking off with blueprints).

    Imagine I took a photo of a bomb. Did I just steal it?