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SSN Required To Buy Palm Pre

UltraOne writes "Sprint requires your Social Security number in order to run a credit check before they will allow you to open an account, according to a store manager in Silver Spring, MD. Since Sprint is the exclusive carrier for the Palm Pre, if you are not willing to provide an SSN, you can't buy this product. I believe a full credit check for this level of consumer purchase is a clear example of overkill. I have supplied an SSN when buying a house and renting an apartment, but never for any other consumer purchase. I have purchased my cars with cash so far, so I don't have first-hand experience, but a car loan also seems to be an appropriate place to require an SSN for a credit check. At the very least, Sprint should have an alternative for people who don't want to give out their SSN. I also found the entire experience a powerful argument against exclusive license agreements." Read below for details of this reader's experience.
I was eager to purchase the Palm Pre to replace my aging Zire 72s, and also consolidate my PDA and mobile phone into a single device. Since reviews have generally been positive, I headed to my local Sprint store (8501 Fenton Street, Silver Spring, MD). My current mobile carrier is Verizon, so I also needed to set up service with Sprint.

The store had the Pre in stock, and the sale proceeded smoothly until the sales associate asked me for my Social Security number. He had already verified my identity with a driver's license. When I asked why the SSN was needed, he said it was to run a credit check. I offered a credit card instead, but he said that the SSN was required.

I asked to speak to the manager, who was a pleasant young woman, but not able to resolve the problem. She confirmed that Sprint required the SSN to run a credit check (through a credit bureau) before opening an account. I told her that I understood Sprint had an interest in making sure that I could pay for the service (I was planning to get the $70/month Everything Data 450 plan), but that I was concerned about identity theft and privacy. I offered several other options, including a check on my credit card limit, which is an order of magnitude greater than the combined price of the phone and two-year contract; placing the maximum deposit that Sprint requires from people with poor credit ($500); or pre-paying the entire two-year plan on the spot. None of these was acceptable options, so Sprint lost the sale.

14 of 543 comments (clear)

  1. Re:And? by Shag · · Score: 4, Informative

    Contract, probably not. But in a few months the original poster will probably be able to buy that Pre unlocked, with a prepaid (Pre-paid?) plan from someone, without going through the credit check. Money up front talks. :)

    --
    Village idiot in some extremely smart villages.
  2. At least you can then use it by St.Creed · · Score: 5, Informative

    Here in The Netherlands we already have had a few of those schemes, for example for the iPhone. Apple decided to go with T-Mobile, which may work fine in a few other countries (Germany, Austria), but over here I can only get reception when I'm on the 2nd floor of my house, or in the center of the city. While having to give out your SSN is not good, at least you have a working phone afterwards. Here we have to do the same (they photocopy your passport etc. as well) and then discover you can't use it... It was one of the reasons I did not buy an iPhone. Fortunately Belgium has outlawed exclusive contracts so I can go there and pick one up. Still, the attitude of "screw the customer, we get more money this way" does nothing for Apple's image and sealed my decision to keep my old phone for now.

    --
    Therefore, by the (faulty) logic you're using, you're just a cow with a keyboard - osu-neko (2604)
  3. Re:They continue to fail by jcupitt65 · · Score: 4, Informative

    You can buy an unlocked phone from most of the manufactures now. Just get a SIM card for the network you want to use and pop it in.

    For example, the N85 is $399 unlocked on the Nokia store.

  4. Re:They continue to fail by Aladrin · · Score: 4, Informative

    The iPhone is definitely -not- reasonably priced. Last year's was $600 or $700 ( http://www.msnbc.msn.com/id/25478296/ns/technology_and_science-wireless/ ) and this years is $800 ( http://www.boygeniusreport.com/2009/06/15/rogers-fido-no-contract-iphone-3g-s-pricing-revealed-eh/ ). That's not -reasonable- at all.

    The G1 is about $450 outright, which is still too high to be called 'reasonable', but it's a lot closer.

    These new toys are expensive. Period.

    --
    "If you make people think they're thinking, they'll love you; But if you really make them think, they'll hate you." - DM
  5. Re:And? by Dredd13 · · Score: 4, Informative

    It's less about "because you are signing a contract" than it is because they are, in point of fact, extending you credit, in the form of allowing you to rack up usage charges that they will bill you for after the fact. They may not disclose what your credit limit is on that front, but believe me, behind the scenes, that number -- how far into usage charges they will let you get without payment -- has been calculated to the penny and stored in your account info.

    Why do they retain this information? Like any other creditor they know that your credit situation changes, and they will periodically 're-check' your credit to see if their internal number for your credit-worthiness needs to be adjusted up or down as time goes on.

    Put the tin-foil hats away, folks. Until you come up with a better system for identifying consumers to credit agencies, there's "nothing to see here."

  6. Re:And? by dimeglio · · Score: 4, Informative

    In Canada although it is not illegal for merchands to ask for your Social Insurance Number you are not legally required to give it. If they refuse the sale, you can make a complaint to the Privacy Commissioner of Canada.

    --
    Views expressed do not necessarily reflect those of the author.
  7. Re:Welcome to the watchlist by cybereal · · Score: 4, Informative

    Your assertion that CDMA phones are unlockable is outright wrong. People have already unlocked the Pre for compatibility with Verizon.

    The issue about no SIM card is a bigger one, however, because once you do unlock the device, you still have to get someone on a competing network to register and activate your device to their network which Verizon has a policy specifically not to do with devices they don't sell you. There are workarounds such as knowing someone, but it's never going to be as trivial as sliding in your SIM.

    --
    I read the script, and I think it would help my character's motivation if he was on fire. -Bender
  8. Re:And? by apathyruiner · · Score: 5, Informative

    The first 5 are based on time and place of your application for an SSN. My siblings and I all have the same first 5, despite all being born in different states.

    --
    -= I can't think of anything witty, creative, or insightful for my sig, so deal with this. =-
  9. buy in a state with consumer protection by irtza · · Score: 4, Informative

    http://www.consumersunion.org/pub/core_financial_services/004801.html Apparently in some states, they should not be able to do this. Of course I may not understand the full extent of the law as it applies, but it seems to me that this is a consumer product and they are refusing to sell based off of a lack of social security num...

    --
    When all else fails, try.
  10. Re:Gross assumption by SkyDude · · Score: 5, Informative

    that everyone has a social security number. There is no requirement to have one. I love the stunned looks I get when I reply "I don't have one". I actually have one, but they don't need to know that either.

    You're correct that an SSN is not required, but assuming you are employed, your employer IS required to file taxes in your name and that requires an SSN.

    If you are employed, file taxes and wish to take a deduction for your child, the child must have an SSN. Hospitals now routinely fill out and transmit the SSN paper work before your infant even leaves the hospital.

    The Exalted One's administration (Obama) recently filed for legislation to "overhaul" the credit card industry, but AFAIK, never touched the SSN requirement. Why? Because the banking lobby is one of the most powerful in Washington.

    On the front of your SSN card it says "Not For Identification", yet businesses have routinely done so for decades. It's time to put a stop to this abuse and require business to establish a secure option to the SSN. Losing control of your SSN is handing over the keys to the castle. If businesses can't manage to secure CC numbers, how can we trust them to secure this most important number?

    --
    == First cross river, then insult alligator.
  11. Re:And? by hab136 · · Score: 5, Informative

    Yes, that is correct. Since 2008 in the United States only the IRS, employers, banks, and very few specific institutions are still allowed to require you to submit your SSN. Even a landlord cannot legally ask people for their SSNs anymore and if he turns you down because you refuse to give it to him, you can report him. As an attorney it is a mystery to me that so many people are still not informed about the law and let companies get away with asking for SSNs.

    The SSA contradicts you.

    SSA.gov, questions, "When am I legally required to provide my Social Security number?"

    "If a business or other enterprise asks you for your number, you can refuse to give it. However, that may mean doing without the purchase or service for which your number was requested. For example, utility companies and other services ask for a Social Security number, but do not need it; they can do a credit check or identify the person in their records by alternative means. "

    They *can* take a deposit instead; nothing *requires* them to.

    Landlord laws vary wildly by state. AFAIK in NC it's perfectly fine to ask for a SSN and deny if they don't provide.

  12. Re:And? by ceoyoyo · · Score: 4, Informative

    In Canada a lot of places will ask for a SSN but it's not required. It's even technically illegal to ask in many situations, I believe. They still manage to identify you to check your credit just fine.

    You only get my SSN if you intend to pay me money or you're the government. If it's the other way around you can have my name and birth date, plus a credit card number if you really need.

    I just moved to a different province and was rather shocked when I got a letter from the power company asking for my SSN. I ignored it, and they seem perfectly happy with that.

  13. Re:And? by Anonymous Coward · · Score: 5, Informative

    Search "Spending Limit Program" on the Sprint web site. They don't go out of their way to tell you they have a spending limit program, but it is available for those who lack credit or for those who don't want a $100/month bill to turn into $1000/month.

  14. Re:And? by mykey2k · · Score: 4, Informative

    It is entirely possible to *legally* have the same SSN as another person, but with a different birth date.

    SSN - Social Security Number; a unique nine (9)-digit number assigned by SSA to identify an individual when reporting wages, paying taxes and collecting benefits. - http://www.ssa.gov/employer/ssnvshandbk/glossary.htm

    The IRS wouldn't like that very much, since they don't ask for your birthdate on a tax return.

    The birthdate is generally used as a secondary qualifier on most SSN checks because the SSN verification system can check the first 5 digits to see when and where a SSN was generated. So if you see a 18-year old from New York use a SSN that was issued in 1968 to someone in California, you might just have a problem.
    http://www.socialsecurity.gov/OP_Home/handbook/handbook.14/handbook-1401.html

    -m