Railway Workers Get Daily Smile Scans

More than 500 workers at Japan's, Keihin Electric Express Railway, must have their faces scanned each morning to determine their optimum smile. The "smile scan" analyzes a smile based on facial characteristics, from lip curves and eye movements to wrinkles. After the program scans you, it produces a smile rating that ranges from zero to 100 depending on the estimated potential of your biggest smile. If your number is sufficient, you can go about your day grinning like a maniac. If your smile number is too low the computer will give you a message such as, "lift up your mouth corners" or "you still look too serious." Every morning employees receive a printout of their daily smile which they are expected to keep with them throughout the day.

Comments

Japan is insane.

[Trinexx]

What the hell is wrong with the Japanese? What practical purpose does this serve?

Re:Japan is insane.

[jellomizer]

Simple, if you smile and pretend to be happy, you actually become more happy. When you are happy annoying people are less annoying and allows you to do service work more effectively.

If you fly a lot compare Southwest with American Air.

Southwest people are trained to smile and be cheerful. American Air doesn't.

Southwest has less delays and is more profitable and the passagers are better behaved and quiet and cuterious of others.

Re:Japan is insane.

[Ohio Calvinist]

While it is kind of creepy, having worked in Technical Support, I found that when I made myself smile, even when I was furiously angry or irritated, it helped me "be" more friendly and attentive to my callers, than when I frowned, or wrapped my phone cord around my neck like a noose, etc...

When you are in customer service, it makes a huge difference, and belive it or not, it often makes a huge difference to customers who expect that you don't care about them and are just jockeying the time clock. Perception is everything.

However, rather than doing this, it might be better to just talk to the employee if you see them routinely looking like they ate a lemon.

Re:Japan is insane.

[betterunixthanunix]

This seems to be common on commuter railroads and subways. In New York City, the MTA has an entire "discipline department," whose job is the creation and enforcement of rules -- the rulebook is as thick as several of my engineering textbooks stacked on top of each other, and concerns everything from legitimate safety issues (employees cannot be intoxicated while on the job) to absurdities (procedures and times allotted for bathroom breaks, approved travel times when summoned for random drug tests, approved procedures for filing reports on infractions committed by other employees, etc.). It is also impossible for an employee to break any single rule, as one of the rules is "employees shall follow all the rules" and another is "employees shall be aware of all the rules." I am told that a typical disciplinary hearing involves 4-6 infractions, each of which is listed separately in the employee's work history if they are found to be in violation of the rules.

Re:Japan is insane.

[RabidMonkey]

Having worked in a very open company, which devolved into a restrictive one like you describe (books of rules) I can tell you exactly why they have books: because they need them.

There is always someone trying to game the system, someone looking for a loophole, an out, a way to abuse, steal, harass, annoy, slack, avoid and so on. So rules have to be made because one idiot decided to try and use $LOOPHOLE to get out of $WORK_BEING_PAID_FOR.

Add to that a union, and you've got a recipe for pages and pages of very specific rules.

For example, in that company, there was a rule: no tank tops. By common consensus, that meant no shirts without sleeves. But some would take that too far, and wear shirts that had very tiny sleeves, then claim, "its not a tank top". So they had to implement a rule that said "sleeves must be longer than 3" from the shoulder", but then someone argued about where the shoulder started, so they had to make an even MORE specific rule about the distance from the neck to the shoulder.

In short, there's one in every crowd. And that one ruins it for everyone else, in small, death-by-a-thousand-papercuts ways.

fake vs genuine

[prakslash]

This may seem bizzare but scientists have long made a distinctinction betwen "fake smiles" and "genuine smiles".
See this and this.

For people who have to deal with members of the public on a daily basis, being able to produce a smile that seems genuine may make a difference in how their customers perceive their service.

Coincidentally

[32771]

Constant smiling is bad for you:

http://www.thaindian.com/newsportal/health/wearing-smile-masks-all-day-at-work-may-lead-to-depression_10016884.html

I wear my scowl with pride.

Pretty much

[Unoriginal_Nickname]

The only first-world country with no laws about racial persecution. They are signatories to all of the applicable treaties, of course, but the national and prefecture governments have been playing hot potato with the blame for never ratifying any of them. Meanwhile you have employment, products and services that are unobtainable unless you are a Japanese citizen, born in Japan, pure-blooded Japanese, never lived outside of Japan and also fortunate enough for none of your ancestors to have butchered an animal or buried a dead body.

Mod parent up.