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Canadians Find Traffic Shaping "Reasonable"

gehrehmee writes "A recent Canadian Press Harris-Decima poll on ISPs' use of traffic shaping suggests that 60% of survey respondents find the practice reasonable as long as customers are treated fairly, while 22% believe Internet management is unreasonable regardless. The major Canadian Internet and phone service provider Rogers, meanwhile, compared 'person-to-person file-sharing to a car that parks in one lane of a busy highway at all times of the day or night, clogging the roadways for everyone unless someone takes action.' Is there a lack of education about the long-term effects of traffic shaping on free communication? Or are net neutrality advocates just out of touch?" The poll found that only 20% of respondents had ever heard of traffic shaping. The article is unclear on whether the "60%" who found the practice "reasonable" are 60% of all respondents — most of whom don't know what they are talking about — or 60% of the minority who know. If the former, then the exact phrasing of the question is the overwhelming determinant of the response. At the CTRC hearings, which wrapped up today, Bell Canada executives revealed that the company "slows certain types of downloads [P2P] to as little as 1.5 to 3 per cent of their advertised speed during 9-1/2 hours of the day."

15 of 291 comments (clear)

  1. Using the truth to bolster a lie by plover · · Score: 5, Insightful

    This isn't a question about Net Neutrality at all. This is a question about network management. If you asked people this question: "Do you think data being consumed in real time (video, phone calls, etc.) should have higher priority than data being transferred for later use?" the answer from a reasonable person is likely to be "yes". And it's not a bad answer.

    The actual Net Neutrality question is: "Do you think Rogers Cablesystem should be allowed to degrade Vonage's VoIP traffic if they don't similarly degrade Rogers' own VoIP traffic?"

    The real problems come from confusingly bad articles like these, where people are being mislead to believe network management is the same as net neutrality. That's the lie that is being used to skew the statistics of public opinion. And it doesn't help that P2P proponents try to use the same lie to claim some mythical rights under the guise of net neutrality, either. If a router has a choice between discarding one packet or another, it's disruptive to fewer people if it throws away the VoIP packet. That's traffic shaping 101, and has nothing to do with network neutrality.

    --
    John
    1. Re:Using the truth to bolster a lie by Blymie · · Score: 5, Insightful

      The problem is, that this *is* about network neutrality as well.

      What happens when someone wants to start offering cable TV over the net? It's already started, and that's much more bandwidth intensive than P2P. It is also completely legal, to boot! In Canada, you can rebroadcast OTA TV without paying anyone a dime, currently.

      What happens when someone starts to offer live video streaming, aka movie downloading, legally?

      Heck, what about video game patches, add ons, downloads of Linux distros, etc, etc, etc. All of these are entirely legal, and all of them can use P2P.

      Bell's silly contention is that P2P somehow causes severe bandwidth issues. In reality, they take objection to ALL bandwidth intensive applications. They've stated so in the past, with comments like "only 5% of users use P2P, everyone else only checks their email and views a few webpages a night". To them, a "few webpages" means looking at Google news, and barely using anything bandwidth intensive like YouTube. The real issue here is that Bell vastly oversells its bandwidth.

      Throttling in *any way* causes issues with Network Neutrality. An ISP is a pipe. Provide $x bandwidth, with $y data cap, and GET THE HELL OUT OF THE WAY. Anything else is entirely, completely, and fully dishonest.

      Hell, Bell and Rogers sell movie rentals, TV access, cable and the like. To them, any way they can make bandwidth intensive applications look bad, is a big, massive boon to their business.

    2. Re:Using the truth to bolster a lie by ShadowRangerRIT · · Score: 5, Insightful

      And to you I say: Perhaps everyone who pays for X Mbps should be able to obtain it 99% of the time. Minor degradation for 1% of the day is fine, but significantly overselling bandwidth when you *know* the usage patterns of your customers will require a bigger pipe for substantial portions of the day is irresponsible.

      When you have unspecified traffic shaping in play, you distort the free market: How do I compare two providers of a 10 Mbps connection when they don't say what the practical speed will be (and largely can't: I've seen cable modems run reliably at 10 KB/s or less in some areas that were massively underprovisioned, while the same company provided 24/7 1 MB/s connections less than a mile away).

      --
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    3. Re:Using the truth to bolster a lie by phoomp · · Score: 5, Insightful
      60% agree with the question.

      20% understand the question.

    4. Re:Using the truth to bolster a lie by plover · · Score: 4, Insightful

      Heck, what about video game patches, add ons, downloads of Linux distros, etc, etc, etc. All of these are entirely legal, and all of them can use P2P.

      The difference is that you're not sitting at the end of the pipe watching your P2P bits arrive, while the phone and video and streaming audio users are. If your phone service has to compete with your P2P service, which would you rather have go badly?

      If you are downloading a distro, and at the same time you place a VoIP phone call, what do you do if the audio is all broken up? Do you pause the torrent client to get better phone service? I do*. Now, put the torrent client in your neighbor's house, where you don't have have the ability to pause your neighbor's download when you want to use the phone. Is it fair?

      And before you cry "but the bandwidth! the bandwidth! I paid for the bandwidth!" bandwidth is NOT the same as capacity. If you want a guarantee of capacity, sign a contract to rent a fiber between you and your server. Otherwise, you have to deal with the fact that it's a multi-use, multi-user network, it's shared, and there will be packet loss when it's saturated.

      * well I did when I had Vonage.

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      John
    5. Re:Using the truth to bolster a lie by Anonymous Coward · · Score: 4, Insightful

      Perhaps the model of charging X amount for X speed is flawed then.

      Originally when it was sold like this it didn't really matter as people noticed the speed when they downloaded large files etc, but lets say they were only using that full speed 10% of the time.. this allowed the ISP to resell at a 10:1 contention ratio with no problems.

      Nowdays people are using more and more of that contentioned bandwidth.. sure its getting cheaper for the ISP, but they've started all these plans on the basis that people wouldn't be using their connection to its full capacity, 100% of the time.

      Now the ISP is stuck because they have pricing that has to go down to compete, along with user making MORE use of the same bandwidth allowance and you have the ISP wondering "how the hell are we going to afford to upgrade our backhauls now??"

      IMHO the data AND speed billing model (found in Australia) works well as there's no need for net neutrality because the end user pays for the data they pull over their link as well as the speed they're given it.

      Sorry to drum up an old analogy but think of it this way:

      The internet is a series of highways.
      The speed you can browse the internet is a car: either a slow cheap scooter or an expensive ferrari.
      The data you use while browsing the internet is fuel for your vehicle.. having a faster vehicle doesn't mean you're going to use more data/petrol than a slower on, but you definatly have the ability to.. and if you want to drive everywhere at top speed thats no problem as you're the one paying for the fuel.

      In Canada/USA/Europe and other locations the current model is broken.

      The ISP is the one that is putting the fuel in your car for you.. you just pick a car and the ISP says they provide a fast car and unlimited fuel, back 5 years ago hardly anyone was driving around at top speed ALL the time. Yet over time the usage has increased and the ISP is having to hand our more and more fuel while the cars are expected to cost less.

      Anyway, long explanation but I hope it explains the difference between the data and speed vs just speed model.

    6. Re:Using the truth to bolster a lie by Blymie · · Score: 5, Insightful

      Essentially your argument is "You should not be using the full speed your modem provides".

      That's all you're arguing. I could saturate that speed using torrents, using edonkey, using netflix, using youtube, simply clicking on a download link for a webpage, or even updating security patches to a new XP box! It's an invalid argument, hands down.

      Plain and simple, Bell oversells its bandwidth. Most dialup ISPs used to have a 1/10 ratio when selling to subscribers. Good ISPs used to have 1/5. I suspect Bell is somewhere in the 1/1000 range, or even 1/10000.

      If Bell was *really* concerned about their client's experience, they'd use packet shaping to ensure that P2P had a *lower priority* over SIP and other protocols. They don't, however, because they have a vested interest in ensuring that bandwidth heavy traffic is not used on their network, because:

      1) it competes with all of their other businesses! Bandwidth usage = competition with TV, Video downloads, etc
      2) it would require them to invent in technology upgrades
      3) it makes sure that other ISPs can not compete with Bell as effectively

      Keep in mind that there is almost NO competition here in Canada. If Bell was *competing* for subscribers, they'd to their best to ensure that their service was better than the next door over. They don't, because their only competition is the cable company, who also does not compete.

      After all, with only two players in the market, why compete?

      The same sits true for cellular services in this country, which is replied to with absurd statements of how we are 'spread out'. Absurd, the have a few low-grade, old tech towers strung in the open places, but other than that, our population density is just as high as any place else.

      This is about a lack of competition, pure and simple.

    7. Re:Using the truth to bolster a lie by ElSupreme · · Score: 4, Insightful

      Sounds like the ISPs problem. Not mine. I bought a 6MB connection so they should give me a 6MB connection. If they are oversaturated then the ISP fucked up I shoudn't have to suffer.

      --
      My addiction: Arguing with idiots. AKA Slashdot!
  2. Terrible Analogy by eldavojohn · · Score: 5, Insightful

    The major Canadian Internet and phone service provider Rogers, meanwhile, compared 'person-to-person file-sharing to a car that parks in one lane of a busy highway at all times of the day or night, clogging the roadways for everyone unless someone takes action.'

    I'm not a customer of Rogers but I do know that Comcast and Cox cap you at your cable modem (and I'd bet Rogers does too) ... so a better analogy might be:

    'a car that parks in its own lane of a busy highway with a lane for every home at all times of the day or night, clogging that lane for themselves unless they take action.'

    And the best analogy would be:

    'a single person driving nonstop cars in their own personal lane of a busy highway at all times of the day or night, clogging that lane for themselves because they paid for the lane and they're going to fucking use it.'

    If you can't support 5Mb/s don't advertise 5Mb/s! And don't sell people plans with that written on it if you can't support everyone doing it! Oh? You've discovered people will shell out a lot more money for better connections so you like to be able to advertise 5Mb/s? You don't say ...

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    My work here is dung.
  3. Re:Why not? by Anonymous Coward · · Score: 5, Insightful

    Why not? Because I pay for an Internet connection, not a web and email connection. Who are you to decide that my use of the internet is less important than yours?

  4. Here's a better poll question by mario_grgic · · Score: 4, Insightful

    Do you think Bell and Rogers should invest some of the money into increasing bandwidth that they oversold thousand times over, instead of giving hundreds of millions in executive bonuses and lobbing politicians?

    --
    As the island of our knowledge grows, so does the shore of our ignorance.
  5. Competition by EmperorOfCanada · · Score: 4, Insightful

    Quite simply this practice would go away if our telephone companies actually competed. I live in Halifax and we have excellent but still expensive internet via the cable company. Yet I have never seen an advertisement that really compared the differences between local cable and local dsl (huge around here). It is almost like they are afraid to compete. Prices haven't changed in years except to go up a tiny bit. Yet if the cost of bandwidth and equipment has plummeted why haven't prices plummeted? In a competitive environment this should be a huge opening for someone to come along and get a price war going. If my Cable internet company made any profit when I paid $40 a month ten years ago then their costs should now be a few dollars per month. Plus it seems that there is a huge opportunity to leap frog them with either wireless or fiber.

  6. Ah, good old opinion polls by Tridus · · Score: 4, Insightful

    Most of these things are pretty worthless. Last year the provincial government of New Brunswick put out a report about self-sufficiency. They then did a poll about it.

    I got called as part of that poll. They asked me if I had heard of the report, with a bunch of answers (read it, read some of it, heard about it, know it exists, never heard of it). I answered "heard about it". The next question the pollster asked was "do you agree with the findings?"

    "I haven't read it and thus have no idea what the findings are" would be a pretty rational response, considering I just said that I hadn't read it. Not an option. The options were agree/disagree. I argued with the person on the phone for quite a while over that. Unsurprisingly, the results came out and found that while almost nobody read the report, most people agreed with it. Of course they did, the title sounds like something they should agree to!

    (There was a similar story about a question where they asked "do you support more health care spending even if it means running a deficit?" Most people said yes. Later in the poll they asked people what a deficit is. Most of the people who said yes to the earlier question couldn't answer. So, people are quite happy to agree with something when they have no idea what it is.)

    This is the same type of nonsense polling. Most of the people asked have no idea what the issue is, but throw words like "reasonable" and "treated fairly" in there, and of course they'll agree with it. If you don't know what traffic shaping is, why would you ever disagree with being treated fairly?

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    -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
  7. LOL by mcgrew · · Score: 4, Insightful

    The major Canadian Internet and phone service provider Rogers, meanwhile, compared 'person-to-person file-sharing to a car that parks in one lane of a busy highway at all times of the day or night, clogging the roadways for everyone unless someone takes action.'

    I'm glad I'm not in Canada, because Rogers is either phenomonally stupid or a bunch of lying asshats. Rather than a car parked on a busy highway, it's more like a convoy of SUVs full of people travelling from Chicago to St Louis for the all star baseball games. They're using the highways for what they were designed for. It's not the convoy's fault that I-55 is only four lanes for most of the way, and it's not P2P users' fault that Rogers hasn't kept their infrastructure up to date.

    We're not just looking at text-only web pages and sending email on a 33k modem any more, we're streaming videos, downloading Linux ISOs, and swapping files via P2P.

    It irks me that the corporates consider P2P to be evil; not all P2P is piracy. I know independant musicians who depend on P2P to get their music out.

    1. Re:LOL by dkleinsc · · Score: 4, Insightful

      I'm glad I'm not in Canada, because Rogers is either phenomonally stupid or a bunch of lying asshats.

      Thankfully, that's an "or", not an "xor", because there's no reason to think that they aren't both true.

      --
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