Slashdot Mirror
Apple Tries To Gag Owner of Exploding iPod
David Gerard writes "The Times in London reports that Apple attempted to silence a father and daughter with a gagging order after the child's iPod music player exploded and the family sought a refund from the company. Well, at least they're not Microsoft. Or something."
The evil corporation is American (go figure)
Soooo.... in addition to the $2000 I just spent on my Mac, I have to go out and buy a third-party multi-button mouse to replace the idiotic one-button mouse Apple gave me.
Yeah, that's real user-friendly.
Not.
"I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
"The Trading Standards Institute said that it could not comment on whether such letters were standard across the industry, but that it could understand that Apple would want to protect its reputation by trying to reach a confidential settlement."
WTF ?!?! Understand why Apple would try and protect its' reputation with a confidential settlement. Yeah God forbid Apple try and protect its' reputation by keeping its' customers happy or producing a SAFE DECENT product that did not EXPLODE, or failing that own up and treat the issue responsibly and show its' customers they actually care, or even try and FAKE it a wee bit. Sadly though the Apple seem to be rotting from the inside out, the skin still seems like teflon and the shit the kick up never seems to stick to them, nor does Apple seem to think as customers or potential customers, we can smell the stink arising.
errr....umm...*whooosh* *whoosh* Is this thing on ?
The headline on this article is blatantly misleading. A gag order is issued by a court after legal proceedings, and if Apple had tried to get a gag order against this girl and her family, that would indeed have been newsworthy. What Apple did do was to offer the girl a refund for her dead iPod (which they had no obligation to do, as it was out of warranty and there was no clear evidence that Apple was at fault), and as part of the standard paperwork that goes with such an offer it specifies that the girl and her family would in turn not try to use the refund as evidence of wrong-doing on the part of Apple. For a more complete analysis, see:
:P
http://www.tuaw.com/2009/08/03/apple-most-assuredly-not-slapping-family-with-gagging-order-ov/
The Times seriously misreported this story (apparently for the sake of sensationalism to sell papers), and now Slashdot is feeding the fire.
"My Iphone shot out a flame and all they wanted to do was to get it back in their possession! I got nothing from them. No refund, no discount, nothing! And because I had just signed a 2 year contract, i was only able to repurchase that same phone!"
"I called Apple and they said they would send me a box for me to send it back to them. They said a fuse inside popped! I had to go a buy a new one, no refund, not even a discount!!"
The comments on the times article regarding people having problems with their iPhone's are slightly bewildering. There are at least two where people say their iPhone exploded, and apple asked them to put it in a box and send it back, and then they go out and buy another phone. Who would buy from the same company after such an experience?
within 30 seconds there was a pop, a big puff of smoke and it went 10ft in the air
Why do i have a real hard time believing this?
---- Booth was a patriot ----
I have a central problem with TFA?
Has anyone been able to determine if the customer's assertion is TRUE?
All of this customer service noise is just that.
And if there is a problem, that shit is going to come out in court.
Let's just see where this goes before we haul out the marsupial jurisprudence. (Kangaroo court)
WTF do I still have an active account here?