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Palm Pre Reports Your Location and Usage To Palm
AceJohnny writes "Joey Hess found that his Palm Pre was ratting on him. It turns out the Pre periodically uploads detailed information about the user to Palm, including the names of installed apps, application usage (and crashes), as well as GPS coordinates. This, of course, is without user consent or control. The only way he found to disable the uploads was to modify system files."
Did Palm not think that someone would figure this out? I wonder what kind of backlash there will be about this and how much more negative impact it will have on the Palm brand.
Let's see if you can find the trick in Palm's privacy policy:
Personal information is information directly identifiable to you, such as your name, address, email address, and phone number, as well as other non-public information associated with such information. Some examples of how we collect and use personal information include ... [ a list that sounds pretty safe and reasonable]
The operating word is Some examples: legally, they don't say that the list is exhaustive and that they don't collect information any other way. So the long list of nice looking collection is just a decoy!
--
FairSoftware.net -- iPhone dev jobs for geeks by geeks
Ok, add them to the list.
Actually it's getting hard to keep track. Should we start a wiki?
Story says...
This, of course, is without user consent or control.
But From Palm Infocenter, they say
Palm's own "Terms and Conditions" statement, along with their Privacy policy, detail that Palm basically maintains it has the right to indefinitely collect, process, store and share this information. Users must accept this multipage collection of fine-print waivers and disclaimers in full during the initial device setup process before being able to utilize the device.
I read the privacy policy and it doesn't really seem like it's built to cover this kind of snooping.
And then there's this:
You may choose whether or not to provide your personal information to us. If you choose not to do so, you can continue to interact with Palm, but you may not be able to take advantage of certain products, services, offers, or options that depend on personal information.
So is there a website or a setting on the Pre to disable this thing. TFA seems to say there isn't.
I mean, there's utility in understanding how people are using your device. But not letting your users know you're uploading daily usage stats and not giving them a way to turn it off?
Truly Uncool.
It breaks my pluginses, my precious!
Yeah, because GPS coordinates are really relevant to crash data...
"linux is just DOS with a UNIX like syntax" -- Galactic Dominator (944134)
OK, I can see sending what applications are installed and what crashes have occurred given the user's explicit permission - I allow my Ubuntu boxes to participate in the "popularity contest" wherein what apps I install are (anonymously) logged, and I will frequently send crash reports to help get the cause of the crash fixed.
In both of those cases *I* decide if it happens, and I was informed of the data being uploaded.
But automatically reporting my GPS locations - HELL NO!!!
Yes, the Pre is a phone - as such it MUST, BY LAW be able to report its location to 911 (here in the US, natch). My phone (which is NOT a Pre) has been configured to turn GPS off for anything OTHER than E911. If I found out that it was NOT abiding by that selection - that it was sending position data to anyone other than E911 - then not only would I be terminating my cell contract, I would be filing suit against the makers of the phone AND the cell carrier.
Again, I can see why Palm would want apps installed and crash data - but WHAT DAMN BUSINESS is it of theirs to know position?!?!
www.eFax.com are spammers
It's not just crash data. It sends that too, but it also uploads your GPS coordinates daily along with the app use data (what you've used and for how long) according to TFA. It's customer profiling, not bug testing.
My Motorola i776 is GPS-enabled, but when it was stolen, Boost Mobile said they couldn't use the feature to find my phone. Probably because they get a cut of the hundred bucks it cost me to replace it.
Free Martian Whores!
Wrong. The cell id (tower identifier) is available from the GSM module without knowing the GPS coordinates. In fact, with multiple local towers, you might incorrectly guess which tower is being used based on lat/lon, since they may handover (pass your call from one tower to another) for a variety of reasons, including capacity.
Isn't it great how the courts can ask Motorola where you are but you can't?
I see the glass as full with a FoS of 2.
"Hell, I thought all phones did this anyway"
Running the GPS on a phone eats up the battery, I wouldn't assume any phone company would be purposefully sabotaging the battery life of its own products to piss off its customers.
And tracking of cell phones has come up in the past, and is generally quite controversial: http://www.insidetech.com/news/articles/2299-controversial-study-tracks-movement-via-cellphones
I honestly don't know why Palm thought it could get away with it without some outrage. Especially when it has such a steep hill ahead of it already.
In the spirit of blaming Apple for Palm's misbehavior with their iTunes stunt please respond here with how this is also Apples fault.
I'll give it a shot: There's an app for that!"
I digress.
- xserv
"I love lamp."
Hmmm, lets see how accurate 1984 is in this case:
An ultra-facist, ultra controlling government that...
1) Watches, analyzes, and controls your every move to identify possible revolutionaries.
2) Controls all commerce and businesses
3) Outlaws sex for pleasure (even with your spouse)
4) Convinces children to rat on their own parents.
5) Uses constant warefare, drugs, and pornography to subdue the masses
6) Re-writes history to suit its present needs
7) Tortures and/or kills anyone who resists it
8) Encourages (forces?) racism and nationalism to the point of incoherent rage in every citizen.
versus a private company that...
1) Retrieves information when your phone software crashes
Sorry, I'm just not seeing it.
Woops, looks like /. is hammering the server. Here's a copy of the text (as of now):
Misleading titles? Inflammatory blurbs? Keep in mind that Slashdot is a tabloid.
http://www.precentral.net/fyi-pre-reports-your-location-palm
When PreCentral's people asked Palm about this, their official statement to them in part was:
Our goal has been to follow industry best practices on data collection, use, and encryption. Like most EULAs and privacy policies, though, the terms tend to get pretty detailed about potential scenarios. And because the terms are meant to notify users about all possible variations, we wanted to err on the side of over notifying rather than under notifying users through the terms of use. So there's really nothing here "beyond the norm" for a EULA or privacy policy.
The provision you've quoted explains why Palm might collect user information. For example, we collect and transmit users' email addresses, email content, contact lists, etc. to provide WebOS services such as back-up and restore for the purpose of backing up that data and helping users restore the data if needed (in that case, it would not be limited to just the email address collected at registration). If users someday make purchases on their device through the Apps Catalog, then we would also collect payment information to process the transaction.
At all times, we'd be strictly bound by our privacy policy. Our privacy policy, like virtually all others in the industry, contemplate our using data to provide services users have requested, improve our products and services (hence the reference to Palm's own "sales and marketing" in the privacy policy), troubleshoot, etc. We also refer to affiliates because Palm is a global company, and we may need to transmit data from our European subsidiary to the parent company. We're obviously not a conglomerate with many different subs and affiliates, but the terms specifically mention subs and affiliates so that we can comply with European data protection laws that require us to spell out that data collected by a European sub can be transmitted to another part of the company.
Canada's privacy laws disallows this, especially not notifying the user. As soon as it leaks out to the CRTC and the Privacy Commish, they may disallow this device for sale in Canada later this month.
But my god, what was Palm thinking? Disappointing.
Management is doing things right; leadership is doing the right things. - Peter F. Drucker
Actually, it's the cellular companies that want that data more. By having the phones report back on position and cell tower ID strengths, they can more easily map "dead zones" in their coverage areas, telling them where to put new towers to hit the most people.
- Give a man a fire and he's warm for a day, but set him on fire and he's warm for the rest of his life.
Isn't it great how the courts can ask Motorola where you are but you can't?
You just need to sue yourself and then ask Motorola for the location of your phone so that you can serve legal documents to yourself.