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Xbox 360 Failure Rate Is 54.2%
Colonel Korn writes "The Seattle PI Blog is reporting that a soon to be published Game Informer survey finally shows the failure rate of XBOX 360s: 54%! The survey also shows the rates of failure for the PS3 (11%) and Wii (7%). Impressively, only 4% of respondents said they wouldn't buy a new 360 because of hardware failures."
Focused significantly more on quality control and then simply shipped every second 360 casing with packing peanuts and achieved the same result?
Even worse news for Microsoft is that only 3.8% said they would buy another Xbox (due to failures) and the survey found they had rather shoddy customer service."
But yeah, bad indicator for Microsoft and this new information actually caused me to wait to buy an Xbox 360 at the new reduced price. I think the 3.8% figure of repeat business is a good indicator that a lot of people agree.
You made a little mistake with one of your details. The article says that only 3.8% of people would NOT buy another xbox due to hardware failures. That's GREAT news for Microsoft - the message is that people love the 360 regardless of failure. I find that surprising and just downright weird, but that's what the respondents said. It might be that this is a result of how they asked their question, however. If they said "Have hardware failures of Xboxes led you to decide not to buy a new Xbox?" and they might have asked that of all 5000, not just the Xbox owners. In that case, all the people who never even wanted an Xbox wouldn't answer yes. For all we know, 3.8% of respondents said that hardware failure made them decide not to buy an Xbox but only 10% ever considered buying an Xbox in the first place.
"I zero-index my hamsters" - Willtor (147206)
Note the giant typo in the slashdot summary versus eldavojohn's (emphasis added). From Slashdot:
only 4% of respondents said they wouldn't buy a new 360 because of hardware failures.
From eldavojohn
only 3.8% said they would buy another Xbox
This is a pretty significant difference, and owing to Slashdot's frequent editorial errors, I'd say trust eldavojohn.
Or you could RTFA! My summary is correct.
"Regardless of everything above, people still love their Xbox 360s. Just 3.8 percent of respondents said they wouldn't buy another Xbox because of system failures, according to Game Informer. And 36.4 percent of people who had an Xbox 360 fail have purchased more than one Xbox."
"I zero-index my hamsters" - Willtor (147206)
This is a pretty significant difference, and owing to Slashdot's frequent editorial errors, I'd say trust eldavojohn.
And I'm going to assume that eldavojohn is mistaken. If only there were some published reference we could consult to clear this up...
I think that mostly has to do with the fact that
a)Very little console competition (3 major players + two handheld units) and
b)huge sunk costs. your xbox goes belly up. do you a) buy all your games all over again for PS3/Wii? buy new drums/guitars for guitar hero/rock band etc? buy 3 new wireless controllers for the new console? or b) buy a new/used/refurb 360 and keep playing?
If you think about it, the average player probably has $300 in sunk costs in 360-specific accessories or games that they'd have to rebuy.
moox. for a new generation.
Except for two problems, you've had no problems?
Give me Classic Slashdot or give me death!
That's just nonsense. Seriously. Maybe you're too young to remember the NES, SNES or Genesis (or older consoles still), but I'm sure many slashdotters are not: who can forget throwing
I'm 27 and I've got a 5-year-old son who is still playing my NES. My brother and I played the hell out of it when we were kids - everything from ripped cables to over-mashed buttons on the controllers. But the console and the controllers still work (with a little electrical tape and cartridge fiddling). I've never heard of an NES failing. I had mine crash once or twice while being left on overnight so we could continue in the morning (no 'save' feature in game), but that's about it!
Now, I can somewhat understand if the failures are due to optical or hard drive failures. Sorta. But 54%? I can see 20% in the first year, sure. But 54% is absurd, especially when you consider that the other game systems (Wii, PS2) have the same device types - and the Wii is likely played by the more abusive "child" player set. (Were they audited in this survey?)
~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
According to this 5000 respondent survey the failure rate is 54.2%, but the article points out that over 30 million consoles have been sold. I would place little confidence in the 5000 person survey. Who knows what this survey consisted of, was it a simple cookie-based web browser poll where the same person can vote over and over again? Do you really think retailers would put up with 1 out of 2 people returning the XBOX they bought there? And honestly using a blanket percentage for failure rate is just plain ol misleading. We need to know the Mean-Time-Before-Fail figure to really get a handle on the quality. So, I call BS on this whole thing.
well when you get suckered into buying several hundred dollars of games for that single defective console. your choice to is lose all that money or buy another damn console and try to continue.
Me? I have mine in a location that is forced ventilated and I have a screaming pack on the bacl of it sucking out all the heat.
Do not look at laser with remaining good eye.
They also then extended the warranty to 10 years. I have had one replaced, and it was the easiest thing I have ever done. I called them, they sent me a box, I put my 360 in the box and shipped it back. Two weeks later...new XBox! Total cost: about $4.00 for the phone call to claim the warranty, no questions asked.
Do not argue with an idiot. He will drag you down to his level and beat you with experience.
My 5 Nintendo based systems have never failed once (Well the NES can be a bit of pain sometimes, ha ha).
*Pffffffffffffffffffffffffffffffffffffff*
*Pffffffffffffffffffffffffffffffffffffffffffffffffffffffffff*
Godammit!
ppffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff*
The study was poorly done anyway, not so much because of the methods as the measurement used: lifetime failure rates, which will over time hit 100% on any console it's applied to.
I mentioned this in another reply, but the time scale you'd need for a normal console to reach a 100% failure rate would be something like 100-200 years. Seriously. I mean, I have every single major game console of the last 30 years in my house right now, and every single one of them works. The only system that has ever failed on me is the Dreamcast. And yes, I still play them all. (Ok, not equally, but they all get some play.) And I know I'm not alone - there are still many tens of thousands of working Atari 2600's, Coleco Visions, Intellivisions, etc. out there - and the ones that no longer exist are gone not because they broke, but because they just ended up in a landfill somewhere due to perceived obsolescence.
Most game consoles are going to work until they literally begin turning back to dust. If your system is failing due to dry rot, I think you can be pretty sure it's not a design issue that's at fault.
For the Xbox 360 to reach 54% failure in the span of 3 years is pretty unbelievable. I can't think of another product in the history of, well, products to reach that high a percentage. Even when Nintendo did its massive recall of Japanese Famicoms due to a design flaw, the actual failure rate to that point was quite low - under 10%. In most industries, a 54% failure rate would lead to involuntary recall, much less voluntary action. (I'm sure that MS's warranty extension was a bid to head this off. It was done out of fear, not kindness.)
Except for a broken leg, a shattered skull and a gunshot to the heart, I'm completely uninjured!
Not to mention the cost of the equipment you had to replace and the clinic bills because of the Wiimote's destructive powers (impact damage to plasma TVs, black-eyes, etc.). That's easily several extra hundred dollars.
Hah, that's what you get for not having socialised health care, us Brits can hit each other with our Wiimotes with callous disregard for the true cost!