Slashdot Mirror
Bad PC Sales Staff Exposed
Barence writes "An undercover investigation has revealed how Dell's online sales staff take liberties with the truth when trying to sell customers new PCs. One member of staff told an undercover reporter that he would need a PC with a good graphics card to download digital photos. Another, who was more incompetent than devious, was asked how many photos could be stored on a 250GB hard disk. 'Its[sic] on average 2 MB then 1024 MB * 2,' came the bewildering reply. Meanwhile, a sales assistant at supermarket Tesco told the reporter that netbooks got their name because 'a Japanese man on a plane fell asleep with a laptop on his thighs and was horribly burned, so the industry has dropped the name laptop.'"
As we're speaking, I'm working on a laptop from a lady who came from Best Buy. The "Geek Squad" claimed that she had a failing hard drive, and that she would need to buy a new one, as well as a Windows Vista install. The only symptom was "My laptop is running slow"
One pass of Malwarebytes, thirty minutes later, a S.M.A.R.T. check, the machine is performing properly.
The trolls even left their stupid "GeekSquad" system checking software on my customer's machine. I checked the logs of the program, no found errors.
People disgust me.
The mobile section is actually only half Best Buy, and half Carphone Warehouse. They work on a different bonus structure and different power structure than the rest of the store, which the Mobile Manager reporting directly to a district manager and skipping the General Manager of the store, unlike every other dept.
You mean like the Rocketfish toslink cable with 24k gold plated connectors..
Yeah, they have those too:
http://www.bestbuy.com/site/olspage.jsp?skuId=7832223&type=product&id=1142297086861
"24K gold-plated connectors for corrosion resistance and enhanced signal transfer"
Brilliant.
-Matt
I worked at Best Buy and Radio Shack. They both played "training videos" to teach us the basics. One of the videos was about Monster cables vs other cable brands. (I saw this at either BBY or RadioShack. I don't remember which). They would show us a simulated blurry TV screen, and a crisp TV screen that used Monster cables. Thanks to this training, I honestly believed that Monster cables were worth their $$. Some things you can blame on stupid employees, the other part you have to blame the company and their training materials.