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Do Retailers Often Screen User Reviews?

Mechanist.tm writes "I recently purchased a NAS from a well-known online computer component shop. I have purchased several items from the website and have never had much trouble before. That was until I realized what I had bought was a terrible NAS. All the reviews on the site from users seemed very good. After a little research, it became clear that the product in question was indeed terrible. After finding the product pretty much useless for its intended purpose, I proceeded to write a review for it on the website to inform other would-be buyers. After about a week, I noticed that the review never made it up there, so I wrote another one just in case. After several attempts to leave a negative review for the product, I realized that the website was screening reviews and only posting the ones that made the products look good. All the reviews on the website are positive; I've only found one at less than 3 out of 5 stars. Is this legal? Ethically speaking, it's wrong, and it's intentionally misleading to the customer. Is there a good place to report behavior like this? How common is this among online retailers who provide user reviews?"

7 of 454 comments (clear)

  1. Re:Their site... by A+beautiful+mind · · Score: 5, Funny

    AnalPerfume (1356177)

    Just don't write any perfume reviews please...

    --
    It takes a man to suffer ignorance and smile
    Be yourself no matter what they say
  2. Re:Hmm by lukas84 · · Score: 2, Funny

    Is that a good or a bad review?

  3. Re:The real question is... by noidentity · · Score: 5, Funny

    The real question is... which shop?

    Apparently this guy's summary had that negative information removed.

  4. Re:Come on... by The+Archon+V2.0 · · Score: 2, Funny

    ...when you're trying to expose unethical behavior or deceptive practices, the phrase "a well-known online computer component shop" is hollow and flaccid.

    Nonsense. A well-known online computer component reviewer, a well-known online game reviewer, and THREE well-known world leaders all told me yesterday that it was a GREAT idea!

  5. Re:Overstock.com heavily screens reviews by Jesus_666 · · Score: 2, Funny

    Now, that would be a nightmare. Who protects the poor, defenseless corporations from those vile consumers?

    --
    USE HOT GRITS WITH STATUE OF NATALIE PORTMAN (NAKED AND PETRIFIED)
  6. Re:Their site... by obarel · · Score: 3, Funny

    100% of customers reported that the product made them look and feel 20 years younger(*).

    (*) percentage is of customers whose reviews were accepted. Results may differ. The company does not accept any responsibility what-so-ever. Terms and conditions apply.

  7. Re:The real question is... by Smauler · · Score: 5, Funny

    I personally like this one:

    Pros: Blue LED fan
    Cons: I bought 2 of these the top heatsink fell onto the bottom card and burned down my house and killed my Family. Why
    Other Thoughts: This product is unsafe and should be recalled (but they wont because they dont care) Not neweggs fault they are the best