Slashdot Mirror


Comcast's War On Infected PCs (Or All Customers)

thadmiller writes "Comcast is launching a trial on Thursday of a new automated service that will warn broadband customers of possible virus infections if the computers are behaving as if they have been compromised by malware. For instance, a significant overnight spike in traffic being sent from a particular Internet Protocol address could signal that a computer is infected with a virus, taking control of the system and using it to send spam as part of a botnet." Update: Jason Livingood of Comcast's Internet Systems Engineering group sent to Dave Farber's "Interesting People" mailing list a more detailed explanation of what this trial will involve.

7 of 304 comments (clear)

  1. Seems fine to notify by Dunkz · · Score: 5, Insightful

    As long as they don't act upon this information I don't see any issue with it. I bet most run-of-the-mill users don't know they have the infection and could act upon it if they knew.

    Sounds like a win-win for both Comcast and their customers if it's informational only.

    1. Re:Seems fine to notify by Darkness404 · · Score: 5, Insightful

      No, because this is how the usual user acts.

      Tech: "Ok, you've got a virus"

      User: "But why? I have X protecting me!"

      Tech: "Well, you downloaded these kitten screensavers that appear to have a trojan on them"

      User: "So you're going to remove my kitten screensavers!?!"

      Tech: "Um, well yes."

      User: "But you can't do that!!!"

      Tech: "Well you want the virus gone right?"

      User: "Not if it endangers my kitten screensavers!"

      Tech: "..."

      Add that plus all the scareware floating around with rogue AV software leads to a perfect storm.

      --
      Taxation is legalized theft, no more, no less.
    2. Re:Seems fine to notify by Carbaholic · · Score: 5, Funny

      I'm sure the conversation would be more like this:

      Tech: "heylo plase tern off your computer and wait for ten seyconds"

      User: "What are you talking about, I'm calling because you say I have a virus"

      Tech: "Dayd you tern off your computer yet?"

      User: "Did you hear anything I just said?"

      Tech: "Comcast tern off not responsible kittens"

      User: "Every word you say makes me angrier and angrier."

      Tech: "Good, resolve glad issue. Bye"

  2. When I think of Comcast, I think of progress. by InMSWeAntitrust · · Score: 5, Insightful

    "The new service will eventually be rolled out in the rest of the country, replacing the phone calls Comcast has been using to notify customers to security problems, Opperman said."

    So wait, instead of a personal phone call (which they apparently had been doing before anyway), now it'll be a popup just like the 50 other ones the user sees because he or she's infected with malware to begin with?

    Nice.

  3. Nice try. by WiiVault · · Score: 5, Interesting

    Pardon me if I assume that everything Comcast does is anti-consumer unless proven otherwise. Their record certainly reinforces this skepticism. Sounds to me like they are trying yet again to scare people who torrent or use P2P oftware. Of course since they "can't" throttle, they are coming up with new ways to encourage their paying customers to use less of their "unlimited" bandwidth. Thanks for loking out for us Comcast.

  4. Re:Bad subject, this is a GOOD thing... by MadRocketScientist · · Score: 5, Insightful

    I disagree. Using pop-ups as the notification method will likely trigger a new round of malware attacks that look like official Comcast notifications, complete with helpful links to download scanner and removal tools.

  5. Prediction by bistromath007 · · Score: 5, Funny

    Comcast Gold PCGuard+ Express Pro has detected a significant overnight spike in your network usage that suggests your PC may be infected with a virus. This process has been identified as utorrent.exe. It is recommended that you delete all files related to this program immediately to keep your personal information secure.