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Game Retailers Facing Digital Distribution Transition

This editorial at Eurogamer examines how the games industry is dealing with the growth of digital distribution — a transition they're handling better than other entertainment industries, but not without a few stumbling blocks of their own. "The examples from other industries undergoing this transition are not promising, since they tend largely to focus on metaphors involving creeks and a distinct lack of paddles. Bricks-and-mortar retailers of music and movies have largely sat back and grumbled while their businesses were hijacked, first by online retailers of physical product and then by digital distribution services. ... Specialist games retailers who follow that model face little more than a decline into insolvency in their medium-term futures. Worse again, they face competing with far bigger companies to retain their slice of an already shrinking pie — as boxed game retail sales fall off in favor of digital distribution, supermarket chains are increasingly seeing high profile games as a worthwhile loss-leaders."

15 of 155 comments (clear)

  1. And the hardware? by houstonbofh · · Score: 2, Insightful

    Something tells me that it will be harder to download the game hardware itself. And yes, you can buy it online, but there is a huge "I want it NOW!" market that online and shipping will never satisfy. But the margins will have to come down on many things, and value (Expertise perhaps) will have to go up.

    1. Re:And the hardware? by Opportunist · · Score: 2, Insightful

      Quite the opposite. A specialized store will probably have it, or at the very least know immediately where to get it within 2 days. A big store using computers as a sideline, additional income will only offer you what's mainstream and most of the time won't bother with special orders at all.

      Especially with hardware I do not want to deal with stores that sell it alongside of consoles, dvd players and toilet paper. Neither with online stores. The reason is simple: It's cheaper for hardware manufacturers to deal with RMAs than to bother with QA. In other words, more and more hardware you buy simply does not work out of the box. And then I want to deal with a store that will give me immediately a replacement instead of sending it in and waiting 3-4 weeks 'til they get a replacement from their distributor.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    2. Re:And the hardware? by WhatAmIDoingHere · · Score: 3, Insightful

      They would love to offer the games for cheap on Steam, but the game publishers don't want to piss off the B&M stores.

      Also, 90% of the games I buy through Steam are weekend deals, where you can find new releases for maybe 30% off. Impulse is the same, I just bought the new Red Faction game for $15.

      --
      Not a Twitter sockpuppet... but I wish I was.
    3. Re:And the hardware? by shentino · · Score: 2, Insightful

      I can download hardware, sorta:

      Project64
      Dolphin
      GnuBoy
      ZSNES
      Gens

  2. If I can't sell if used on Ebay... by commodore64_love · · Score: 3, Insightful

    ...I'm not buying.

    The Digital download would have to really, really cheap (less than $10) to make it worthwhile for me to participate in this new economy. Why 10? Because oftentimes I buy a game on DVD for $20, play it, and then sell it used for $10-15, so my actual out-of-pocket cost for most games is less than $10 overall.

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    1. Re:If I can't sell if used on Ebay... by PhrstBrn · · Score: 1, Insightful

      Some people value their time more than others.

      I usually look at the deals on Steam and Impulse, and buy something if it looks interesting.

      Usually I can pickup a game for $5-20 (at 33%-75% off normal price) and I usually get my money's worth. I'm not "losing" that $5-20 of value because I can't resell it, because

      • I can play the game again, and you can't
      • It's not worth my time to try to sell it on E-bay. In fact, I see that as a huge waste of my time for a measly $10. I'd rather be doing something else.

      I rarely buy anything at full ($50) price. It will be on sale (or drop to the $20 price range) eventually.

    2. Re:If I can't sell if used on Ebay... by Opportunist · · Score: 1, Insightful

      I used to think that way too until I stopped a moment to consider:

      I pay about 60 bucks for a game. I can sell it used after a week for about 30-40, after a month for less than 20. After that the price drops to about 10 bucks and stays there. In a nutshell, that would mean that I rent the game for 30 bucks for the first week and for another 10-20 for another 3 weeks. And a game that's worth renting it for 30 bucks for a week is worth keeping.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    3. Re:If I can't sell if used on Ebay... by Junior+J.+Junior+III · · Score: 2, Insightful

      That's totally fine by me. I depend on people like that to stock shelves in used game stores with stuff they bought and don't want anymore. I'm more of a collector, and don't generally sell off anything I own, unless I have more than one of it. A lot of people buy a game, play it until they beat it or are bored with it, and then sell it. Some people really want to be the first to play a new game, and enjoy being the one in their group of friends who has all the insider knowledge, and who has gotten there first -- it gives them a certain social status as an alpha geek.

      Once you have a house payment and a car payment, and you want to sock all extra money you possibly can away for retirement, buying new seems a lot less appealing. And I'd rather not waste my time and money on stuff the industry over-hypes, over-markets, and fails to develop and deliver fully on the promises that their hype machines make. I got sick of the fanboi mentality years ago, and quit buying things as soon as they came out, only to discover that they weren't anywhere near as fun as I'd been lead to believe by the marketing machine, and reviews weren't any help either. And waiting for months and years for some game to come out. It's a lot better for me to cherry pick A titles at bargain bin prices long after the hype of new has worn off them.

      And trust me, they're still as fun to play. Pac Man and Asteroids are still a blast to play. New isn't what makes it fun for me. If I ignore for the most part what's happening in the current generation, I can act like it's cutting edge even though the game is really 5-6 years old.

      --
      You see? You see? Your stupid minds! Stupid! Stupid!
  3. Re:Why are there still game retailers? by badboy_tw2002 · · Score: 5, Insightful

    Two words: used games. You can't sell a digitally downloaded game back after you've played it. A game store will take a box title back. Though I guess if there were digital download rentals that would put another nail in the coffin.

  4. Re:Why are there still game retailers? by sopssa · · Score: 3, Insightful

    That's probably some people, but most also don't care about it. For me it seems just a lot of work to get something like $10 back from it (and then you really lose the value you spend for buying the game because you dont have it anymore).

  5. One thing though by dagamer34 · · Score: 4, Insightful

    Digital downloads need to be loads cheaper because of the following reasons. They can't be: 1) Borrowed 2) Rented 3) Returned which means that if someone wants to buy a game, they have to get it straight from the publisher. Plus, our broadband infrastructure isn't really equipped to download GBs of data as the primary way of purchasing games. And then you have to factor in the cost of bandwidth that we'll probably pay for in one way or another and you begin to see that the real benefits are only for the publisher and not for consumers. I'll stick with discs, thank you very much!

  6. NO!NO!NO! by XPeter · · Score: 3, Insightful

    Uggh. I've had some HORRIBLE experiences with digital distribution for games (EA Download Manager, Steam).

    Give me a hard copy over digital any day.

    --
    "The difference between genius and stupidity is that genius has it's limits" - Albert Einstein
    1. Re:NO!NO!NO! by Dysphoric1 · · Score: 1, Insightful

      Steam has been working great for years, and I've pretty much started buying everything from it because it's so convenient.

      Those who would give up essential property rights to purchase a little temporary convenience deserve neither property nor convenience.

    2. Re:NO!NO!NO! by Eevee · · Score: 2, Insightful

      Did you pay with a credit card? Chargeback time. Product was defective (bad CD key) and Steam hasn't fixed it.

  7. Re:Why are there still game retailers? by Narpak · · Score: 2, Insightful

    Personally I believe that digital distribution will continue to grown. I have a 12mb internet line that is very affordable and have no qualms about buying games through steam or other such services (though predominantly I use steam). The games I have bought is in a nice list that makes me able to reinstall at a whim. Nothing being able to resell my games isn't really an issue for me since I didn't use to do that before anyway; however I can see how those that do that regularly could see this change in distribution method as a bad thing. Though I believe that for good or bad it is a change that is inevitable, if nothing else it will reduce resource consumption to a certain degree by eliminating a part of the packaging and shipping associated with traditional distribution.

    These events have lead to many shops relying on the sale of entertainment distribution in various forms to close their doors, and will probably continue to do so. While this is no doubt a tragedy for those either making a living in that sector, or enjoy frequenting such establishments, it is inevitable fallout from our technological advance. It is not the first, nor the last I assume, time such a thing has happened.