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The Cloud Ate My Homework
theodp writes "Over at CNET, James Urquhart sings the praises of cloud computing, encouraging folks to 'really listen to what is being said, understand how the cloud is being used, and seriously evaluate how this disruptive model will change your projects, your organization, and even your career.' Fair enough. Over at the Google Docs Help Forum, some perplexed cloud computing users spent the month of November unsuccessfully trying to figure out why they've been zinged for inappropriate content. Among the items deemed inappropriate and unshareable include notes on Henry David Thoreau ('the published version of this item cannot be shared until a Google review finds that the content is appropriate'), homework assignments, high school yearbook plans, wishlists, documents containing botanical names for plants, a list of websites for an ecommerce class, and a list of companies that rent motorcycles in Canada. When it comes to support in the cloud, it kind of looks like you might get what you pay for."
This is exactly why I never want to move everything "in the cloud", or in to Internet services for that matter. Locally ran applications are there for a reason and things like this wouldn't happen for example with MS Office or Open Office. You're the one controlling your work, not some algorithms that suddenly decide to mark your work "inappropriate". And you don't have to wait for days for someone to answer to your support ticket with a copy-pasted "things to try" list.
Even if you're going for "cloud" services, get a reliable one that states exactly their backup plans and other things. And for gods sake, put out a few dollars for it if you're excepting any level of support or reliability.
Anyone who thinks they can rely on online stored data, with no offline physical backup or physical access, is living on Cloud 9.
SJW: Someone who has run out of real oppression, and has to fake it.
This is a concern, but remember we're talking about the free service here. Google's free services are great while everything works, but if you need a human being's attention, you're likely to be waiting a long time. I've had bad experiences with YouTube publishing glitches.
I'd hope that the paid Google Apps service has much better support. Can anyone confirm?
Meanwhile, in these cases, all that these people were unable to do was make their docs public. They could continue to edit them. They could presumably share them with specific contacts.
I think there needs to be a fix for this, but I don't think it's the end of the world for SaaS.
Rule #1 of cloud computing: "Do not trust the cloud".
Why is Google even able to review the content? Content should be encrypted.
My Dad has a Cloud that my sister and I used to store our homework assignments.
One night, I was writing a paper on it, when all of a sudden it went berserk. The screen started flashing and the whole paper just disappeared. All of it.
And it was a good paper!
I had to cram and rewrite it really quickly. Needless to say, my rushed paper wasn't nearly as good and I blame that Cloud for the grade I got.
And I am totally not stoned right now. Really. Dude.
Ok, I understand that unencrypted content is never guaranteed to be safe, so don't put anything of value in there. But the general assumption people make is that there's just so much stuff in there and most of it is so uninteresting that nobody will probably bother looking at it, unless it happens to show up in debug traces by chance, or something of the sort.
But, "review" suggests somebody at Google *will* look at that content. Imagine that -- some drone at Google will be looking at your private work you want to share only with select people, or company data, and decide (when they get around it) that you can share it after all.
IMO just the possibility of this happening at all makes the whole thing suspect, and could bite you in the ass right in the worst moment. "Sorry boss, I can't share that report because Google thinks there's porn in it. We'll have to wait until somebody at Google looks at it". I'm sure that would make for an interesting day.
Back in my day we called that a server
Exactly. If the word "cloud" means anything at all, it means that the server is owned and maintained by someone else. Thus "private cloud" is an oxymoron.
"Censorship" is the proper word to describe this. The notion that I cannot express myself except in some "inoffensive" manner, for whatever values of "inoffensive" are acceptable to the owner of the cloud. I can see the "great wall cloud of China" already. Haven't big search companies already kowtowed to the Chinese government in order to access their markets? Is it inconceivable that Google would agree to Chinese government review of shared documents in order to serve the Chinese "cloud computing" market? I don't think it is.
Even here, imagine trying to write almost any kind of literary critique of Henry Miller, Ferdinand Celine or Vladimir Nabakov...
"Disruptive" is both positive and negative, it just depends on who you are.
By definition, a "disruptive" technology is a technology that is going to be laying down a little of the old Schumpeterian creative destruction on somebody's business model and/or existing capital base. For the incumbents, "disruptive"=bad.
However, for everybody else, the incumbents are a bunch of sluggish, reactionary, rent-seeking parasites. Hurting them is an important aspect of progress.
In those days you didn't waste expensive computer time for writing documents. There was an army of secretaries with typewriters. Speaker-independent voice recognition and intelligent spelling that was far more effective than today's computers. Best of all, you didn't have to touch a keyboard.
The fact that they are using any "filter" at all is a reason never to use the service.
Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
I repeatedly encouraged my girlfriend to store her PhD documents in Google Docs, rather than on her laptop (that she takes everywhere). Eventually she complied; then, after a week or so, all her Google Docs vanished without trace.
No previous versions, nothing. I was at a loss to explain it, and have you tried contacting Google with a tech support request? Not a chance.
She's reverted to her low-tech solution (keep on laptop, occasionally email self with document attachments as a backup). I can't blame her.
I'm not saying this WILL happen to anyone else, but it completely destroyed my faith in 'cloud' storage. I'm quite happy storing documents remotely, when I know where they are, but cloud storage by definition could be anywhere - or nowhere.
A technology that ends up dying a risible death, alone and unloved, can, at best, have been touted as a disruptive technology. Actually disruptive technologies have to do some disrupting.
And those secretaries were much sexier than any computer hardware.
Sexier than computer hardware? I don't think so. Ye Gods, man, think before you post such nonsense here.
What does that mean, changing the timestamp on your secretary? How do you do it? The manual isn't exactly clear on working with secretaries.
I'm very confused.