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The Cloud Ate My Homework

theodp writes "Over at CNET, James Urquhart sings the praises of cloud computing, encouraging folks to 'really listen to what is being said, understand how the cloud is being used, and seriously evaluate how this disruptive model will change your projects, your organization, and even your career.' Fair enough. Over at the Google Docs Help Forum, some perplexed cloud computing users spent the month of November unsuccessfully trying to figure out why they've been zinged for inappropriate content. Among the items deemed inappropriate and unshareable include notes on Henry David Thoreau ('the published version of this item cannot be shared until a Google review finds that the content is appropriate'), homework assignments, high school yearbook plans, wishlists, documents containing botanical names for plants, a list of websites for an ecommerce class, and a list of companies that rent motorcycles in Canada. When it comes to support in the cloud, it kind of looks like you might get what you pay for."

15 of 305 comments (clear)

  1. That cloud word again by sopssa · · Score: 5, Insightful

    This is exactly why I never want to move everything "in the cloud", or in to Internet services for that matter. Locally ran applications are there for a reason and things like this wouldn't happen for example with MS Office or Open Office. You're the one controlling your work, not some algorithms that suddenly decide to mark your work "inappropriate". And you don't have to wait for days for someone to answer to your support ticket with a copy-pasted "things to try" list.

    Even if you're going for "cloud" services, get a reliable one that states exactly their backup plans and other things. And for gods sake, put out a few dollars for it if you're excepting any level of support or reliability.

    1. Re:That cloud word again by ChienAndalu · · Score: 5, Insightful

      I totally agree.

      All it takes is to save your document, send it to everybody you want to share it with (or upload it onto RapidShare). Then all you have to do is wait for the ones that have the same version of MS Office to send their modified version of the document, which you open and figure out what changed and then edit your local file, while the ones with another version of MS Office simply use the PC of their dad and send you their edits which don't reflect the current state of the document so you send them the most recent version and explain that you do not have to use a premium account on rapidshare and please check your spam folder because I have definitely sent the mail but forgot the attachment let me send it again maybe the virus filter ate it then zip it with a password did and check if you send Tom the latest version and remember he is using OpenOffice .

    2. Re:That cloud word again by WinterSolstice · · Score: 4, Informative

      Wiki?

      Isn't this sort of the whole point of the wiki platform?

      I'm not really into the "collaboration" stuff (never ended up in a situation where it applied - always had someone who 'owned' a doc and handled changes).
      I don't buy into the cloud for the same reason that I bought a microcomputer in the first place. I wanted my stuff to be my stuff. Not under the control of anyone but me. At work we have always used shared folders and such - but I can't be the only one where everyone has their own annotated version of their docs?

      --
      An operating system should be like a light switch... simple, effective, easy to use, and designed for everyone.
    3. Re:That cloud word again by mea37 · · Score: 4, Insightful

      How you access your software is a distinct issue from software interoperability.

      You think in the future of the Cloud there will only be one word processor? Not if the Cloud were to take off as the platform of the future there wouldn't. Look at the direction we're already heading. Someone complains about the lack of control in the Cloud, people say "use a pay service whose terms you like better".

      Well, do you think there's just going to be one pay service? Or that it will give you access to everything for one flat rate? Maybe that will be the near-future model, while people are still getting their footing in this allegedly-new world.

      If there's money to be made, the big players will each have a Cloud. They'll each support some set of software; why would you assume that it would all be the same, or even interoperable?

      Sure, as long as you're using software that's part of a "free" service, anyone else can jump in and use the same software; but that's not the Cloud of the future, because there you have no leverage to control your content. (Sure, in this case Google's only limiting your ability to share the document; surely you don't think that's the only thing they could decide to do? Trust them to never decide to do more if you want; I don't.)

      Even within a single cloud, are software companies forever going to give up on charging upgrade fees? do you really think they can't deliver incompatible versions of their software to those who don't pay for the latest and greatest, just because they're delivering it through the Cloud?

      A lot of people have their head in the clouds.

  2. Lesson learned by elrous0 · · Score: 4, Funny

    Anyone who thinks they can rely on online stored data, with no offline physical backup or physical access, is living on Cloud 9.

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
  3. Rule #1 by Carewolf · · Score: 5, Insightful

    Rule #1 of cloud computing: "Do not trust the cloud".

    Why is Google even able to review the content? Content should be encrypted.

    1. Re:Rule #1 by jitterman · · Score: 5, Insightful

      ... google isn't minding its own goddamn business, it doesn't have to review private data shared between individuals, as long as its legal.

      To the point, the question isn't "as long as it's legal" but rather, "as long as there is no legal warrant requiring overturn of documents to proper authorities." Google should NOT have any role in deciding whether something is legal in the first place, as that implies they have already reviewed your content and made an independent determination.

      --
      For conscience is the wound, and there's naught to staunch it
  4. A tragic little story by Minwee · · Score: 4, Funny

    My Dad has a Cloud that my sister and I used to store our homework assignments.

    One night, I was writing a paper on it, when all of a sudden it went berserk. The screen started flashing and the whole paper just disappeared. All of it.

    And it was a good paper!

    I had to cram and rewrite it really quickly. Needless to say, my rushed paper wasn't nearly as good and I blame that Cloud for the grade I got.

    And I am totally not stoned right now. Really. Dude.

  5. Review!? by vadim_t · · Score: 4, Insightful

    Ok, I understand that unencrypted content is never guaranteed to be safe, so don't put anything of value in there. But the general assumption people make is that there's just so much stuff in there and most of it is so uninteresting that nobody will probably bother looking at it, unless it happens to show up in debug traces by chance, or something of the sort.

    But, "review" suggests somebody at Google *will* look at that content. Imagine that -- some drone at Google will be looking at your private work you want to share only with select people, or company data, and decide (when they get around it) that you can share it after all.

    IMO just the possibility of this happening at all makes the whole thing suspect, and could bite you in the ass right in the worst moment. "Sorry boss, I can't share that report because Google thinks there's porn in it. We'll have to wait until somebody at Google looks at it". I'm sure that would make for an interesting day.

    1. Re:Review!? by slim · · Score: 4, Informative

      But, "review" suggests somebody at Google *will* look at that content. Imagine that -- some drone at Google will be looking at your private work

      This part is certainly a big, big concern. I can understand why Google feels the need to do it -- they want to avoid facilitating a paedophile ring or whatever -- but normal users should expect that their data is not ordinarily looked at.

      OTOH I'm sure there's something in the Google TOS about this. Ah here we go:
        - 8.3 Google reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.

      IMO just the possibility of this happening at all makes the whole thing suspect, and could bite you in the ass right in the worst moment. "Sorry boss, I can't share that report because Google thinks there's porn in it. We'll have to wait until somebody at Google looks at it". I'm sure that would make for an interesting day.

      To be fair, you can always save-as HTML/RTF/DOC/etc. and send your boss that.

  6. Re:clouds can be private by jgtg32a · · Score: 5, Funny

    Back in my day we called that a server

  7. Re:clouds can be private by ceoyoyo · · Score: 4, Insightful

    Exactly. If the word "cloud" means anything at all, it means that the server is owned and maintained by someone else. Thus "private cloud" is an oxymoron.

  8. Re:clouds can be private by ClosedSource · · Score: 4, Interesting

    In those days you didn't waste expensive computer time for writing documents. There was an army of secretaries with typewriters. Speaker-independent voice recognition and intelligent spelling that was far more effective than today's computers. Best of all, you didn't have to touch a keyboard.

  9. Re:Yet anothjer dirty minded filter by John+Hasler · · Score: 4, Insightful

    The fact that they are using any "filter" at all is a reason never to use the service.

    --
    Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
  10. Yeah by Peregr1n · · Score: 5, Interesting

    I repeatedly encouraged my girlfriend to store her PhD documents in Google Docs, rather than on her laptop (that she takes everywhere). Eventually she complied; then, after a week or so, all her Google Docs vanished without trace.

    No previous versions, nothing. I was at a loss to explain it, and have you tried contacting Google with a tech support request? Not a chance.

    She's reverted to her low-tech solution (keep on laptop, occasionally email self with document attachments as a backup). I can't blame her.

    I'm not saying this WILL happen to anyone else, but it completely destroyed my faith in 'cloud' storage. I'm quite happy storing documents remotely, when I know where they are, but cloud storage by definition could be anywhere - or nowhere.