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Salon.com Editor Looks Back At Paywalls

Techdirt pointed out an interesting retrospective by Scott Rosenberg, former managing editor of Salon.com, about their experiments with paywalls and how repercussions can last a lot longer than some might expect. "More important, by this point the public was, understandably, thoroughly confused about how to get to read Salon content. It took many years for our traffic to begin to grow again. Paywalls are psychological as much as navigational, and it's a lot easier to put them up than to take them down. Once web users get it in their head that your site is 'closed' to them, if you ever change your mind and want them to come back, it's extremely difficult to get that word out."

53 of 246 comments (clear)

  1. What? by KefabiMe · · Score: 5, Insightful

    You don't have to pay to go to Salon? News to me. I haven't visited that site for at least a couple of years.

    1. Re:What? by cashman73 · · Score: 4, Insightful
      I think Salon's business strategy is like this:
      1. Put content on web.
      2. Put content behind paywall.
      3. Remove paywall and go with advertising model.
      4. Post article to Slashdot about doing this, hoping that some sympathy by a bunch of nerds will get them some increased traffic.
      5. ????
      6. Profit!
    2. Re:What? by V50 · · Score: 5, Insightful

      Yep. Last I remember of Salon.com was sometime in 2000 or so, they had some decent stuff. Then the paywall went up ages ago, and I forgot they existed. Except for a few times throughout the decade where Google led me to an article of theirs, only to end up being blocked of by the paywall.

      Half of me thinks this is just them screaming "LOOK WE DON'T HAVE A PAYWALL ANYMORE". That is, assuming they actually don't.

    3. Re:What? by mcgrew · · Score: 3, Insightful

      That was the biggest point in TFA -- it's easy to put a paywall up, it's hard to get readers back if you then take it down.

    4. Re:What? by jc42 · · Score: 3, Interesting

      Funny thing is that a couple of years ago, a friend sent me a link to a couple of their political comic pages, and I've been following a few of them since then, checking them once or twice a week to see if there's anything new. But it never occurred to me to try salon's news pages, because I thought they would just block me. Guess I didn't get the message that this had changed. Actually, I'm not sure I'd bother even now, because I've mostly been following links via google news, and I don't recall ever noticing a salon.com link there. Maybe I'm just not paying attention, or maybe just have a low page rank in google's database so their articles don't get listed. Or maybe salon doesn't publish articles about things that attract my attention.

      There are so many interesting news sources now that's it's hard to feel sorry (or at all) for a site that intentionally drives away their readers. (OTOH, if they're being blocked by ISPs or government filters, that tends to make them interesting and worth searching for. Sorta like how if you forbid a kid to look at something, it becomes fascinating. ;-)

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
    5. Re:What? by DoninIN · · Score: 2, Interesting
      M3 2

      I think it's hilarious how many /. readers have already chimed with the Salon isn't behind a paywall? I haven't read anything on there in years, I just forgot about it when they put up the annoying paywall. I might be willing to pay to get quality content, but I'm just going to be annoyed if you post 1/3 of a story, and then cut me off and ask for money. Which is what I remember post paywall salon to be like, so I stopped going there, ever.

  2. Did Salon drop their paywall? by Bieeanda · · Score: 4, Interesting

    I wouldn't know, because after dealing with the fucking thing several times I just gave up on the goddamn site. Seriously-- when they started gating their bloody comics section, and the second half of already pretty poor articles vanished behind 'day passes' and interstitial video ads, my interest in dealing with them as a site vanished.

    1. Re:Did Salon drop their paywall? by Anonymous Coward · · Score: 3, Funny

      You!
      I wanna take you to a pay wall,
      I wanna take you to a pay wall,
      I wanna take you to a pay wall, pay wall, pay wall.

      I've got something to put in you,
      I've got something to put in you,
      I've got something to put in you,
      At the pay wall, pay wall, pay wall.
      Wow!

    2. Re:Did Salon drop their paywall? by TubeSteak · · Score: 2, Interesting

      The link for the daypass cookie was easily found for anyone who cared to look
      http://www.google.com/search?q=salon+cookie756

      --
      [Fuck Beta]
      o0t!
    3. Re:Did Salon drop their paywall? by Toonol · · Score: 4, Insightful

      The point is that the overwhelming majority of people don't care enough to look. They just leave, and never come back. Unless Salon is streaming lesbians, nobody's going to go even minimal effort to get around a paywall.

    4. Re:Did Salon drop their paywall? by jc42 · · Score: 2, Funny

      Salon is streaming lesbians

      Wait, what?! I'll check as soon as I get off work...

      Nah; don't bother; they're not naked. They're covered with this stuff that's sorta like a RL version of a paywall; they call it "clothes" or something like that.

      --
      Those who do study history are doomed to stand helplessly by while everyone else repeats it.
  3. salon.com? by bl8n8r · · Score: 4, Funny

    Is that a hairstylist blog or something?

    --
    boycott slashdot February 10th - 17th check out: altSlashdot.org
    1. Re:salon.com? by Z1NG · · Score: 2, Informative

      I'm 26 and didn't know what it was either. Just because you know about something doesn't mean everyone else does. From other comments it looks like they put up a paywall around 2001 or so, and I expect fewer people have paid attention to it after that point. Before that not nearly as many people were online. Is there a reverse "get of my lawn" meme to direct at crotchety old people?

    2. Re:salon.com? by Anonymous Coward · · Score: 2, Insightful

      I'm not 13 years old (much older) and haven't heard of it. I'm also not acting like a complete shit sack like you are.

    3. Re:salon.com? by Trepidity · · Score: 3, Insightful

      By 2001, sure, but it had a bunch of hype in 1999 when it bought the WELL and had an IPO. I'm under 30 and remember that!

    4. Re:salon.com? by Mister+Whirly · · Score: 2, Funny

      I find banging girls in their early 20s helps.
      Well, actually it doesn't help me understand their perspective any better, but it sure is fun!!

      --
      "But this one goes to 11!"
    5. Re:salon.com? by uniquename72 · · Score: 4, Insightful

      Just because you know about something doesn't mean everyone else does.

      I'm too young to remember Jaws, Howard Cosell, the Dick van Dyke Show, James Cagney, flappers, and ragtime, but I know what all these are. It's called "cultural literacy", and without it, much of the world WOOSHes by you. Reading helps.

      Salon hasn't been relevant in a long time, partially because of the paywall, but I still see regular allusions to it in the media.

    6. Re:salon.com? by thePowerOfGrayskull · · Score: 3, Funny

      This is even worse than a crotchety old person - it's a crotchety young person who thinks he's a crotchety old person because he's been online for a decade!

  4. Sshhh! by dswensen · · Score: 5, Funny

    Keep it to yourself, will you? If Rupert Murdoch gets wind of this, he might change his mind about cordoning Fox News off from the rest of the Internet!

    Actually, probably not.

  5. Re:viewers weren't stupid, they were pissed off by Maestro485 · · Score: 5, Informative

    Read TFA. (I know, I know, slashdot). He isn't blaming users. He said that after the 9/11 attacks, no advertisers were paying because they didn't want their ads next to 9/11 stories. Salon, after rounds of layoffs before the attacks even happened, was hurting for cash. They used a paywall for some content, which brought in new cash in the short term. However, there wasn't much room for growth since nobody but the current subscribers could see the content to decide if they wanted to subscribe.

    You cherry-picked the summary in your little tirade. They put up the 30 second ad "day pass" thing as a way to bring in new eyeballs, but it was so convoluted and poorly executed that users just quit coming to the site. He didn't blame the users, he blamed the paywall.

  6. I didn't even know.. by Sloppy · · Score: 2, Interesting

    ..that Salon had come back. When I see 'em in the status bar, I don't bother clicking because I assume the article isn't really there.

    And that's kind of interesting. Their name got known. That's half the battle. Too bad they got known in a bad way.

    BTW, you know who actually got me to pay? Phoronix.

    --
    As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
  7. Good frikkin lord... by clone53421 · · Score: 3, Funny

    If I have to read another “funny” comment saying “what! salon.com dropped their paywall?”, I think I’m going to scream.

    --
    Alexander Peter Kristopeit bought his basement from his mommy for one dollar.
  8. Re:Do women need affordable botox? by Sir_Lewk · · Score: 2

    Yeah, god forbid I say I don't want to read a website that runs stories I'm not interested in.

    --
    "linux is just DOS with a UNIX like syntax" -- Galactic Dominator (944134)
  9. How paywalls could work by cowtamer · · Score: 2, Interesting

    As much as I don't like it as a user, I believe the "paywall" approach would work if there was one dominant way to pay for a "pass" (or a micropayment account) that would unlock millions of sites.

    I have no interest in paying for a Salon (or a Slashdot) subscription, but I could see myself paying $7/month to "Google Paywall" if it unlocked millions of sites for me.

    Of course, it is IMPOSSIBLE for anyone to compete with the psychology of "free", and I would hate the privacy implications of having to identify myself to every site I visit, even if it were trivially cheap...

    1. Re:How paywalls could work by ShaunC · · Score: 2, Insightful

      I believe the "paywall" approach would work if there was one dominant way to pay for a "pass" (or a micropayment account) that would unlock millions of sites.

      As with most technologies, the porn industry got this down to a science years ago.

      --
      Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
  10. They opened up? by Perp+Atuitie · · Score: 2, Interesting

    I used to go there all the time. Assumed there was still a paywall or equivalent. The psychological thing is interesting -- even if it's perfectly open now I'd have to overcome some kind of habitual negative association to start again. The other thing, of course, is that everybody that didn't want to pay found good-enough alternatives in the meantime and don't necessarily want to put another name on their dance card. Rosenberg has the psychology exactly right.

    1. Re:They opened up? by AkiraRoberts · · Score: 2, Interesting

      Similar experience for me. Used to read them all the time. When they went pay, I stuck with it for a bit, using that kind of confusing advertising funded day pass thing. Then I just sort of stopped. Back around the election I started checking them out again, and was surprised to find them totally open. But, even with the openness, and even knowing that they actually have some fairly good articles, I'd gotten into a routine of only really checking a few key news-type sites. Salon wasn't in that routine, so I have to make an effort to remember to look at it. Says more about my own laziness, I suppose, but I doubt I'm the only one.

      --
      words, words, words, lemur, words, words words
  11. Re:He's correct: bootstrap to survive by rjstanford · · Score: 2, Insightful

    Actually, if you ever read TFA, you'd see that the paywall - while it made their future success a lot more challenging - was the only thing that did save them when the money ran out. It was basically put up a paywall and live, hurting, or don't and die out due to lack of revenue (which makes future developments moot). They did what they thought they had to do to survive, and survived, giving them the chance to painfully recover once they were able to drop the paywall.

    --
    You're special forces then? That's great! I just love your olympics!
  12. Re:I got tired of them when they went too far to . by iamacat · · Score: 3, Insightful

    People keep saying that, but can you point even a single article on wikipedia which is outrageously incorrect and has been this way for more than a month that it might take to notice vandalism. Fox news on the other hand...

  13. Paywalls will fail unless everyone does it by thetoadwarrior · · Score: 2, Insightful

    The reason Murdoch doesn't do anything is because doing it on his own would hurt him. The Sun, Sky News and Fox news aren't aimed at rich people, like the WSJ. They're aimed at the lower class who aren't going to pay if they can help it. So the only way Murdoch will grow an balls to lock up his sites is if he can get everyone else to do it and hopefully that won't happen.

  14. paywalls without a sane business model? by bcrowell · · Score: 5, Insightful

    What I don't understand is paywalls that seem to have been erected without any sane business model in mind. For instance, here is a physics paper that I needed to look up today. It describes a particle-physics experiment from 1979 that, as a side benefit, ended up producing one of the classic high-precision tests of special relativity. I teach at a community college, so we don't have scientific journals at the library. My wife teaches at a university, so she has electronic access to journals, but the access to this particular publisher's journal only goes back to 1995. So I find the article online, behind a paywall, and I'm all set to pay $10 for a copy, just to avoid the hassle of going to a university library and photocopying it. I click through on the link to buy a copy, and they want $31.50. That's just crazy. Since the price was insane, it motivated me to get in the car, drive 20 minutes to a university library, and find the article down in the basement stacks where they put old journals.

    To me, this seems like totally irrational behavior on the part of the publisher. For any product you want to sell, there has to be a price that optimizes your profit. Price it too high, and you don't get enough volume. Price it too low, and you get volume, but not enough of a profit margin. I simply can't believe that $31.50 is the sane, profit-optimizing price for a single academic paper from 1979 -- especially not when it's electronic, so the marginal cost of distribution per copy is essentially zero. My guess is that some of these traditional print publishers simply have their heads in the sand. They believe that the advent of digital music has decimated the music business, so the lesson they take home is that anything digital is like dog poop -- don't touch it, or something bad will happen to you and your business.

    1. Re:paywalls without a sane business model? by Anonymous Coward · · Score: 4, Interesting

      I simply can't believe that $31.50 is the sane, profit-optimizing price for a single academic paper from 1979 -- especially not when it's electronic, so the marginal cost of distribution per copy is essentially zero

      You think you've got troubles... try finding service manuals for A/V equipment. I'm not doing this professionally; I'm just trying to keep useful gear out of the landfill (and in my living room :)

      90% of the links are robot-generated spam pages. 10% of the links are pirated versions of the service manuals... behind paywalls, and the prices vary from $10 to $50 for the pirated copies. Most manufacturers are beginning to make the content available, but their prices aren't much better (yes, the legit prices are usually around $30ish) than those of the pirates.

      And then you've got middlemen like scribd -- which is sometimes where the service-manual hosting sites store "their" content. Great, here's a 100-page manual that explains everything I need to know to revive this dumpster-dived flat-screen! But it's not in PDF, it's in Flash. And the "print" button works just fine, but if your print spooler isn't done in 60 seconds, that's all you get. (Seriously -- a 100-page manual, 15 pages of which would print-to-PDF on a slow machine, and 80 of which would print-to-PDF on a faster machine. The only common ground was that there was a 60-second timeout in the Flash, which was so rifuckulous that I didn't believe it until I googled it and found that link. Scribd isn't even in the business of charging for content -- all their content is user-uploaded. The YouTube analogy would be that you can watch any video you want, as long as you consume fewer than 10 CPU-seconds of system time to render it. WTF?)

    2. Re:paywalls without a sane business model? by plopez · · Score: 2, Interesting

      Here's a freaky one.

      My boss buys a reference book, 200+ USD at Amazon. We both work at a research arm of a Uni. and I would like to learn some of the background information. I am a newbie to the field so I take it home. The next day a cow-orker wants it. Ooops! So I go home that night and log in to the Uni. library to see if I can at least find it via inter-library loan. Since I am taking classes I have a student ID so no problem on that front.

      It seems the local Uni. library has a copy but it is checked out. Since I am affiliated with the Uni. I can get an online copy of the book in pdf form.

      But wait! There's more! I can get an actual bound, printed, black and white version in my grubby hands for the princely sum of.... (wait for it)..... 24 USD.

      You heard that correctly my friend. Shipped in 5 days via US Snail Mail. for only 24 USD.

      I'm trying to work out how to tell him. I hope he kept his receipt.

      But please explain this to me.

      --
      putting the 'B' in LGBTQ+
    3. Re:paywalls without a sane business model? by Anonymous Coward · · Score: 5, Insightful

      I teach at a community college, so we don't have scientific journals at the library. My wife teaches at a university, so she has electronic access to journals

      You miss the point. You're not the costumer. The universities are. By charging an outrageous per-article price, the publishers muscle universities into subscribing to entire catalogs.

      Of course, in our trying times, university libraries are dropping journal subscriptions left and right. Once this happens enough, the most prominent researches stop publishing with those journals because they know nobody will read their work if they do.

      It will be very interesting to see where the equilibrium settles with this.

    4. Re:paywalls without a sane business model? by LihTox · · Score: 3, Interesting

      a single academic paper from 1979 -- especially not when it's electronic, so the marginal cost of distribution per copy is essentially zero.

      This probably isn't true in this case: unless they're popular, single academic papers from 1979 are likely to have few readers, and you might be the only person to pay the cost of translating said paper over to an electronic format. That wouldn't cost $32 to do, of course, but it's not as close to zero as the cost of a popular song or software package. I think your suggested $10 would be much more reasonable. The real reason for charging is to get university libraries to pay for the entire archive, but surely evne a $5 or $10 price point for older articles would be enough of a nuisance to convince libraries to buy archive access.

      A suggestion if it hasn't occurred to you (if you'll pardon my gall in offering advice to a complete stranger): you might be able to get electronic copies of papers through ILL via your community college library. If not, you might try to get an affiliation with that university down the road: that may give you online access to those journals through their library. If that university isn't game, perhaps an alma mater would be willing to extend affilation to you. I did this while unemployed and while teaching at a community college, and it was very useful.

  15. Re:viewers weren't stupid, they were pissed off by drinkypoo · · Score: 2

    Sorry, the GP is correct. Salon's decision to go behind a paywall pissed me off to the point where I wouldn't even bother thinking about going. The generally poor quality of the articles and editing didn't help, either. They're sort of a amateur-hour Wired.

    --
    "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
  16. Try me by fulldecent · · Score: 5, Funny

    let the paywalls go up.

    i'll be the one to write a firefox extension that double underlines all paywall sites. And we all know by now... you don't dare even mouseover double underlined text.

    --

    -- I was raised on the command line, bitch

  17. Re:Makes me wonder... by shog9 · · Score: 2, Informative

    Actually, ya gotta use both. They check the referrer, and put the real answers after the ads/fake answers if the referrer is Google.

    If you bookmark a page and visit it later, the answers are gone.

  18. fast forward 10 years by digitalsushi · · Score: 5, Insightful

    Fast forward 10 years to the present. I would gladly pay 30 dollars a month if all the stuff I read online was written by a professional with classical training in english or journalism. This web2.0 junk means we're all crappy authors who, as I am right now doing, stream their consciousness into textarea boxes, never a second glance at the same sentence for proofediting; rushing to the submit button to beat my peers in the subtle effect that I will feel smarter than everyone who posted thereafter.

    --
    slashdot: where everyone yells sarcastic metaphors to themselves to understand the issue
  19. Re:Makes me wonder... by clone53421 · · Score: 3, Informative
    --
    Alexander Peter Kristopeit bought his basement from his mommy for one dollar.
  20. Nice putting words in his mouth... by mcgrew · · Score: 2, Informative

    He never said the users were stupid, or even implied it. What he said was once they left, there was no way to let them know it was free again.

  21. Re:I got tired of them when they went too far to . by megamerican · · Score: 2, Interesting

    If you can get past the left-right paradigm then you'd see that MSNBC and CNN are on just as bad as Fox.

    As for Wikipedia I've seen a peer-reviewed scientific article deleted from an article because it gave "undue weight" to a "fringe theory."

    The Franklin Scandal, according to wikipedia was a "hoax" because one state senator called it a hoax. I was banned from wikipedia for simply pointing out that the person pursuing the case was also a state senator and thus changed it to "controversy."

    --
    If you have something that you dont want anyone to know, maybe you shouldnt be doing it in the first place -Eric Schmidt
  22. Re:God as my witness, I didn't know they were free by Lemmy+Caution · · Score: 4, Interesting

    Part of the problem was also part of Salon's strength: they were started and run by writers. Old-school, ink-and-paper writers.

    And their writing was and is very good, some of the best online. They raised the bar on the quality of online writing in the late 90's. I still regularly read some of their columnists (especially Glenn Greenwald, and their film reviews are among the best anywhere.) The intersection of the literati who would follow Salon and the tech-geeks who populate Slashdot is pretty small, so I don't expect this to resonate with many of them. They haven't fallen off the web; they've largely recovered from the hemorrhaging of readers from the paywall-period, but they won't get back the revenues they've lost in the meantime.

  23. Re:I got tired of them when they went too far to . by iamacat · · Score: 2, Insightful

    So, can you link to a politically focused article which is factually wrong in the key facts presented?

  24. Re:God as my witness, I didn't know they were free by MichaelSmith · · Score: 3, Interesting

    And their writing was and is very good, some of the best online.

    I just went to their front page and I don't see it. They look pretty tabloid to me, with not much good writing to grab me.

    The intersection of the literati who would follow Salon and the tech-geeks who populate Slashdot is pretty small

    I suspect many of their natural readers are just now getting their very first home computer.

  25. Re:I got tired of them when they went too far to . by iamacat · · Score: 2, Insightful

    This is known as Ad hominem fallacy. Can you show how the entry on Sarah Palin was factually wrong in the key facts presented, rather than just casting suspicion on the sources?

  26. What? by mutube · · Score: 5, Funny

    There was an article? News to me. I haven't looked at an article for at least a couple of years.

  27. My favorite weekly read, Ask the Pilot,is on Salon by jdmonin · · Score: 3, Interesting

    My favorite weekly column, Ask the Pilot by Patrick Smith, is on Salon. I think a lot of us geeks would enjoy his anecdotes and perspective. I look forward to it each week, but I wouldn't have gone past a paywall for it.

  28. Re:I got tired of them when they went too far to . by schon · · Score: 2, Insightful

    If you can get past the left-right paradigm then you'd see that MSNBC and CNN are on just as bad as Fox.

    Really? Please point out to me the anti-government rallies that MSNBC or CNN organized and sponsored, so that they could report on them.

  29. Paywalls have holes by brundlefly · · Score: 2, Informative

    Many, many paywalls have huge holes in them. I read Salon.com for years without paying -- I just told them I was Googlebot. Works for tons of sites.

  30. And what about Register Walls? by PipingSnail · · Score: 4, Insightful

    Paywalls are bad, so are Register Walls.

    What is a Register Wall? The kind of nonesense you get if you go to the New York Times website.

    I have no idea if they still require me to login to view their content, but they used to.
    The fact that I have no idea if they still require me to login shows just how entrenced the damage to your reputation is..
    I simply won't visit the New York Times website because I don't want YET ANOTHER PASSWORD to remember. Any site that wants me to register just to view content, I don't join.

    Apart from Amazon, any site that wants to create an account just to purchase, I pass. I recently tried to purchase "Getting Real" but Lulu.com wanted me to register to make a purchase.
    Why can't I just provide my name, address, credit card info, etc, then purchase? Why do I need to waste time creating an account, then have that information stored by them forever?
    They did not get the sale. Their loss. I can read Getting Real online for free.

  31. Shut Up !!! by Weezul · · Score: 2, Insightful

    Shut the fuck up! Murdock is about to institute pay walls! We want him gone! Please please shut up!

    --
    The Christian religion has been and still is the principal enemy of moral progress in the world. -- Bertrand Russell
  32. Software, too. by Kelson · · Score: 3, Informative

    The same is true with software. Years after Opera dropped the registration fee and ads and went 100% free-as-in-beer, there were still people who thought you had to pay for it or suffer through ads in your toolbar.