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The Twelve Most Tarnished Brands In Tech

harrymcc writes "Polaroid, Netscape, CompuServe, Westinghouse, Heathkit — these were once among the most respected names in the technology business. They're still around, but what's happened to them is just plain sad. I took a look at the tragic fates of a dozen mighty brands that have, in one way or another, fallen on hard times."

11 of 430 comments (clear)

  1. To be Fair... by clinko · · Score: 5, Interesting

    How about Slashdot?

    I know, we're the converted, but think about how Gizmodo and Engadget have changed how "Tech News" is reported.

    Slashdot used to be the ONLY good place to get tech news. I remember telling someone "Slashdot is like the 'What's New' of Popular Mechanics, but free!"

    I wouldn't even mention slashdot now. I'm not leaving, but I don't see any reason to convert others...

    1. Re:To be Fair... by mindbrane · · Score: 5, Interesting

      I took a 4 year leave from /. (you're welcome) and came back (there's little you can do about it) after having taken a look at most of the prominent alternatives. There are two outstanding reasons I returned to Slashdot. First /. is a decent tech site that has a bias toward open source. I first came here in the late 90's to learn about Linux. Secondly the fine print still reads the same: All comments are owned by the poster. Slashdot remains a place where I can see the tech world through an Open Source lens, freely post my opinions and retain ownership and responsibility for said comments. And I appreciate /. such as it is.

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      ideopath @ play
  2. Re:Radio Shack by MightyMartian · · Score: 5, Interesting

    Tandy/Radio Shack is a really sad story. From the late '70s and into the mid-80s they produced a helluva lot of computers, including the Model 100, which was pretty much the first real notebook computer (compare it to the Osbornes, where you literally packed around a monster with a CRT screen). The first *nix machine I ever worked on was a Tandy 6000 with a Motorola 68000 chip, a Z80 I/O copressor, 1mb of RAM, two 20mb hard drives and a five port RS232 card. For the time, the machine kicked some serious ass, and we were using it into the mid-1990s for the multiuser accounting software, using dumb terminals. They, like Commodore, made bad decisions, like sticking with an 8bit CPU for the CoCo3 instead of moving into the 16bit world (except with their PC clones).

    Last but not least, Radio Shack made some of the best beginners programming manuals out there. I learned BASIC on a 20k MC-10 (the CoCo cousin that ran a 6803 and had a chiclet keyboard), and even wrote a PacMan-like game using semigraphics mode.

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    The world's burning. Moped Jesus spotted on I50. Details at 11.
  3. Re:Radio Shack by tautog · · Score: 5, Interesting

    Funny Radio Shack story - stopped into the local store a few years ago to pick up some random connectors, etc. Before offering to help me find what I needed, was offered a cell phone and then informed that they have to special order everything on my list. I asked them what they DO offer and was basically told cell phones and a few cables.

    My response: "So you're essentially a more expensive and less useful version of Best Buy?".

    The guy gave me a foul look and I turned on my heel and left.

    For the record, I worked at Radio Shack for a year or so way back when. You were required to take and pass training courses (on basic electrical theory and how to identify and match components such as resistors, capactors, etc) and failure to do so meant termination.

    I refuse to even enter their stores anymore.

  4. Easy to summarize. by Xeno+man · · Score: 4, Interesting

    I'd say about half of the companies on the list were failures due to lack of vision and avoidance on making changes. If they weren't so busy trying to squeeze every buck out of their old assets and actually invested in new tech, they would still be around as the giants they once were. Now that's not true for all of them Companies like Heathkit and Napster were victims of the times. Not all markets last forever.

  5. Re:Radio Shack by kbielefe · · Score: 4, Interesting

    I have to agree, pretty sad. I still wander in once or twice a year. Last time I went in I told them I was looking for some solder wick. The salesman went and looked, then told me they didn't have any. I looked myself anyway, and sure enough he was looking straight at it, but it was labeled desoldering braid. I still remember as a kid when I could go in for something like an LED and they would recommend a current limiting resistor. Now, I go in for solder wick and they recommend a new cell phone to go with it, and they couldn't tell a transistor from a resistor if their life depended on it.

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  6. Personal Anecdote by BenEnglishAtHome · · Score: 5, Interesting

    I was on the phone with HP Premium Printer Support when the official announcement was made in their office that Carly was leaving.

    All hell broke loose. People were screaming, crying, shouting for joy. It sounded like total pandemonium. It sounded like the celebrations of slaves suddenly freed from a cruel master.

    It was nearly impossible to finish the call. Having worked under cruel/crazy/incompetent bosses before and known the joy of release when they move on, I couldn't help but be happy for them. HP may have never recovered but for at least a few minutes those poor folks had hope, God bless 'em.

    1. Re:Personal Anecdote by shadowbearer · · Score: 4, Interesting

        Indeed! I had a couple support tickets open with HP at that time. In one of them the tech and I were exchanging an email two or three times every hour, trying to troubleshoot a group of networked printers; I saw the announcement in my news feed and mentioned it to the tech in my next email back, his response was along the lines of "Thank god the bitch is leaving, we're all celebrating after work!" I was transferred to another tier up a couple days later because that tech didn't have the expertise to solve the problem we were having, but the relieved and happy attitude was obvious in the calls and emails there, too.

        It seemed to me that after that there was a noticeable improvement in their tech support, especially on the phone. I hadn't been paying much attention to it at the time, but it was obvious afterward just how badly that woman screwed that company up.

        Slashdot's article was quite a fun read as well :)

        I still use HP printers exclusively at home, and recommend them to customers as well. They aren't perfect, but they are certainly among the best. My most reliable printer, a PSC 2350, has performed like a champ since I bought it new, despite having been dismantled and rebuilt a couple times to clean out enormous amounts of cat hair and assorted species of dust bunnies. Like another poster mentioned, I tend to use the raw drivers and my own apps, but I have a lot of customers who are happy with their software as well. (Hint: Don't update unless it's absolutely necessary for a bug fix).

          I've also found that overall their printers tend to be the ones that work the best with linux.

      SB

       

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      It's old. The more humans I meet, the more I like my cats. At least they are honest.
  7. Re:IMAX seems to be slipping also by iluvcapra · · Score: 4, Interesting
    If we're going to get into the film brands, no conversation is complete without a mention of Lucasfilm THX. Originally conceived as a quality-control system for movie sound, and having very strict technical requirements in the theater; George fired the inventor in the 90s and now they just slap the plaque on any theater that can write the check for the $100,000 licensing fee, and the THX name is stuck on cellphones and car stereos. Puke.

    And don't get me started on Dolby.

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    Don't blame me, I voted for Baltar.
  8. Re:HP didn't make the list? by Locke2005 · · Score: 4, Interesting

    They lost sight of "the HP way" about the same time they put Carly in charge. Note to HP buying up other companies to convert yourself to a service company and compete with IBM is just a waste of money if you can't get those new divisions to stop fighting with each other and actually work together towards a common goal.

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    I've abandoned my search for truth; now I'm just looking for some useful delusions.
  9. Re:HP didn't make the list? by Dun+Malg · · Score: 5, Interesting

    And then, Howard went batshit crazy, and the company went downhill. Hughes still does some pretty cool stuff, but it's nothing like that it used to be.

    Hughes doesn't do anything anymore. Hughes no longer exists. My father worked for Hughes Aircraft from college graduation to retirement. The decline of Hughes Aircraft Co. had little to do with Howard going nuts. Hughes was still going full bore in the defense industry when HH died in '76. They continued to succeed until 1985, when the seeds of their destruction were sown. That's when the Feds ruled that Hughes Medical Institute, a non-profit research foundation which was essentially the "heir" to the HH fortune and owned Hughes Aircraft, had to divest themselves of the hugely profitable subsidiary to keep its non-profit status. That's when General Motors bought them and merged them with Delco Electronics to form the GM-Hughes Electronics division. At this point, Hughes was making everything from radar systems, to missiles, to satellites, to communications systems.

    At any rate, GM being run by a bunch of fools and clowns, it was inevitable that the party would end. The collapse of the Soviet Union hit the defense industry pretty hard, and GM acquired General Dynamics' missile division and rolled it into Hughes. The inevitable decline was delayed by the fact that Hughes launched a profitable commercial business in '94, a satellite television business called "DirecTV"--- perhaps you've heard of it. None of this helped in the long run, though. GM was no better at operating a business sensibly then than it is now. Eventually the realized they were out of their league, and sold off the Hughes Aircraft portion of Hughes Electronics to Raytheo. The DirecTV division was sold to Rupert Murdoch. The Hughes Space and Communications division was sold to Boeing.

    My father worked the last 3 years of his career as a Raytheon employee because of this. Raytheon is a company run by shitbag assholes. For decades Hughes was forced by the DoD to "second source" critical components from Raytheon. My father had years worth of stories about how the shit they'd manufacture was sloppy and not made to specs, and how it caused them interminable problems with Raytheon parts failing. When they acquired Hughes, they basically turned it into "more Raytheon". Employees were treated like shit, benefits cut to nothing, and retirees who were previously allowed to buy health insurance as part of the Hughes group plan were told to "suck it". Perhaps the world was no longer a place where a company like Hughes could exist. Perhaps only "McRaytheon" type companies can make money nowadays. All I know is that Raytheon tolerates a lot more incompetence than Hughes did, and as a result of them buying Hughes, they are now the only manufacturer of missiles in the US, and it's all done to "Raytheon qwality". Just as well, I guess. Not much air combat anymore.

    So no, it really was GM that put Hughes on the chopping block, and Raytheon that finally swung the axe. The problem may have started with HH not having a will, but a bunch of Oldsmobile salesmen in $200 suits are what really killed them.

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    If a job's not worth doing, it's not worth doing right.