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Google Faces Deluge of Nexus One Complaints

Posted by Soulskill on from the enjoy-the-flood-of-customer-rage dept.

wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines." It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.

10 of 329 comments (clear)

  1. Beta by bsDaemon · · Score: 4, Funny

    Give 'em a break... the phone's still in beta!

  2. Re:new to customer service by dimeglio · · Score: 5, Funny

    Can't they just Google their questions?

    --
    Views expressed do not necessarily reflect those of the author.
  3. All The Help You Need by hduff · · Score: 3, Funny

    Here's all the help you need: http://www.google.com/

    --
    "I believe in Karma. That means I can do bad things to people all day long and I assume they deserve it." : Dogbert
  4. Re:Just Look At Her Other Garbage Articles by blind+biker · · Score: 4, Funny

    One guess, which type of phone does Nancy own? i...

    Yeah, it rhymes with "You insensitive clod!"

    --
    "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
  5. Re:Market Research using Google... by VGPowerlord · · Score: 3, Funny

    about 140,000,000 for i love sex

    Quite sad that more people love t-mobile than love sex.

    --
    GLaDOS for President 2016! "Well here we are again. It's always such a pleasure." -- GLaDOS, 2011
  6. Re:new to customer service by Anonymous Coward · · Score: 3, Funny

    Use windows.

    -Slackware.

  7. Re:Welcome to America by indi0144 · · Score: 3, Funny

    reply to delete wrong moderation, :/ anyway it looks like this is a dupe, it's been out for less than a month, just after holidays (people out of money)so I bet there is not such a huge user base to complain. Looks like some shills set up us the bomb in the firehose..

    next in /. "How Google power his datacenters with a furnace that works exclusively on first born children and kittens and how they are so proud of it"

    then, "Google discovers Atlantis with Maps data and they close the source for the machine that wrecked the island"

    in other news "How Google mine your porn preferences and how do they plan to go and tell to your wife and boss, yes! YOUR wife and boss, for the lulz"

  8. Re:new to customer service by 93+Escort+Wagon · · Score: 4, Funny

    In their defense they must receive an unbelievable amount of stupid questions.

    Of course, to look at it another way - they make a lot of their money from people asking stupid questions.

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    #DeleteChrome
  9. Re:new to customer service by maxume · · Score: 3, Funny

    Google: We have your stupid answers.

    --
    Nerd rage is the funniest rage.
  10. Re:Engadget iPhone Fanboy Caught Pulling Same Crap by shutdown+-p+now · · Score: 3, Funny

    Yeah, it's sad. I hear some Nexus fanboys are spreading false rumors about iPhone fanboys, too... ~