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Southwest Declares Kevin Smith Too Fat To Fly
theodp writes "Kevin Smith is not a happy Southwest customer. The director was thrown off a flight from Oakland to Burbank, after being deemed too fat to fly. He later wound up on another Southwest flight, but has declared It's On and taken his rants to Twitter. 'Dear @SouthwestAir — I know I'm fat, but was Captain Leysath really justified in throwing me off a flight for which I was already seated?' he began. He also let the airline know he'd made it to his destination. 'Hey @SouthwestAir! I've landed in Burbank. Don't worry: wall of the plane was opened & I was airlifted out while Richard Simmons supervised.'"
Do you even know who this guy is? He isn't THAT big.
I've read the tweets all night from @thatkevinsmith - He'll be getting a call at home from our Customer Relations VP tonight.
So why is this posted as a story on /.?
There is very little future in being right when your boss is wrong.
http://www.macworld.com/article/146331/2010/02/kevinsmith.html
According to http://www.southwest.com/travel_center/cos_qa.html
It sounds like the determination is made if you can not fit within the confines of a standard seat with the arm rests down on both sides. I wonder if they don't have a test airplane seat you can sit in before hand at the terminal before trying to board or set of measurements you can take at home before buying your ticket/boarding to reduce the potential for embarrassment of being forced off the plane once you try to seat onboard.
From the link above:
"I am a large person and use a seatbelt extension, but I fit in one aircraft seat. Do I have to purchase two seats? Our policy does not focus on weight, and the seatbelt extension is not the determining factor. We use the ability to lower the armrests as the gauge, as the armrests are truly the definitive boundary between each seat."
Another interesting tidibt from the link:
Are all overweight people subject to the policy?
Many Americans are "overweight" or "clinically obese." A number of overweight or obese people occupy only one seat. In fact, many Customers may use a seatbelt extension but occupy only one seat, and these Customers would not be asked to reserve a second seat. If a Customer cannot lower the armrest (and is unable to comfortably travel with it in the down position), he/she is required to pay for the additional seat occupied. Again, we will offer a refund if the flight does not oversell.
.... ... }
int main (void) {
Perhaps.
Here's their blog response: http://www.blogsouthwest.com/blog/not-so-silent-bob
I wish I could mod you up. I was squished against a window by some fat guy on my way into Dallas on southwest, and of course it had all kinds of storm delays. The guy was sweaty, smelly, and not at all concerned about suffocating me. I could have only wished the guy was as fat as Smith. This guy barely fit in his seat belt with an extra seat belt to extend it.
Did blogsouthwest just get slashdotted?
http://imgur.com/UfBNC.jpg has GOT to be pretty close, he is wearing the same sweater on the plane in question as in that talk.
He is AT LEAST 325, if not over 350 lbs. Look up some recent pictures of him. At least a size 48 pants.
While I shall assume you are attempting to be humorous, the parlance of the English language allows the use of "their" for the singular gender-neutral possessive.
You can't have it both ways. If you're going to charge the fat folks extra, you gotta give the rest of us the price break on kids' tickets.
It's simple: Airlines don't sell distance per gas consumed. They sell seats. People are not packages. You can't fly more of them in a plane if they weight less in a linear manner. One seat is the minimum allocation unit you can buy. Whether you use the whole seat just put your purse on it is not their business. You're paying for it if you're going to use it. If you're so fat that you cannot fit into the single smallest allocation unit they provide, you will have to purchase two of them (or upgrade to a higher class with bigger seats).
I think he's closer to 350. He even says about himself in an interview:
"I'm really, really fat right now. Fattest I've ever been. I broke a toilet. That's how heavy I am. I can't take all the credit — that was an old toilet and a very waterlogged wall — but my size took that toilet down."
Apparently (does anyone RTFA!?) he usually buys two seats when flying SWA, anyway - so he admits it's a problem. In this case he tried to take an earlier flight standby, and they didn't have two seats available. So SWA put him on the next flight that did. I don't see the problem...
Here's the text:
Not So Silent Bob
Sun, 02/14/2010 - 14:57 — Christi Day
Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight. It is not our customary method of Customer Relations to be so public in how we work through these situations, but with so many people involved in the occurrence, you also should be involved in the solution. First and foremost, to Mr. Smith; we would like to echo our Tweets and again offer our heartfelt apologies to you. We are sincerely sorry for your travel experience on Southwest Airlines.
As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call. Since the situation has received a lot of public attention, we'd like to take the opportunity to address a few of the specifics here as well.
Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank – as he’s been known to do when traveling on Southwest. He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single seat available for him to occupy. Our pilots are responsible for the Safety and comfort of all Customers on the aircraft and therefore, made the determination that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience.
You've read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) which is greater than any revenue made (full policy can be found here). The spirit of this policy is based solely on Customer comfort and Safety. As a Company committed to serving our Customers in Safety and comfort, we feel the definitive boundary between seats is the armrest. If a Customer cannot comfortably lower the armrest and infringes on a portion of another seat, a Customer seated adjacent would be very uncomfortable and a timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating arrangement.
Visual IRC: Fast. Powerful. Free.
some people just have big bones.
And then some people are just fat.
The terms don't exactly look secret. From: http://www.southwest.com/travel_center/cos_qa.html
The armrest is the definitive gauge for a Customer of size. It serves as the boundary between seats and measures 17 inches in width. Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seating should proactively book the number of seats needed prior to travel.
In fact that looks pretty darn simple and straightforward (and fair) - if you fit in the seat (that's the bit between the armrests) then sit in it, otherwise buy more than one seat.
It'll still be a lot cheaper for fat people than tall people who have to pay for business class (ain't no special offers for upgrades if you're too tall to fit your knees behind the cattle class seat, I've tried). Furthermore, fat people can lose weight, tall people are stuck being tall.
He normally buys double seats due to his width.
This time he was on standby and there was no double seat for him. To prevent the person next to him from suffering the overflow they made him take the next flight and gave him $100 for his trouble.
He knew the rules, this just makes a whining, self-entitled asshole.
No sig today...
And the women who wear way too much perfume or hairspray and make my eyes water the entire trip.
- Michael T. Babcock (Yes, I blog)
Many of you reached out to us via Twitter last night and today regarding a situation a Customer Twittered about that occurred on a Southwest flight. It is not our customary method of Customer Relations to be so public in how we work through these situations, but with so many people involved in the occurrence, you also should be involved in the solution. First and foremost, to Mr. Smith; we would like to echo our Tweets and again offer our heartfelt apologies to you. We are sincerely sorry for your travel experience on Southwest Airlines.
As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call. Since the situation has received a lot of public attention, we'd like to take the opportunity to address a few of the specifics here as well. Mr. Smith originally purchased two Southwest seats on a flight from Oakland to Burbank - as he's been known to do when traveling on Southwest. He decided to change his plans and board an earlier flight to Burbank, which technically means flying standby. As you may know, airlines are not able to clear standby passengers until all Customers are boarded. When the time came to board Mr. Smith, we had only a single seat available for him to occupy. Our pilots are responsible for the Safety and comfort of all Customers on the aircraft and therefore, made the determination that Mr. Smith needed more than one seat to complete his flight. Our Employees explained why the decision was made, accommodated Mr. Smith on a later flight, and issued him a $100 Southwest travel voucher for his inconvenience.
You've read about these situations before. Southwest instituted our Customer of Size policy more than 25 years ago. The policy requires passengers that can not fit safely and comfortably in one seat to purchase an additional seat while traveling. This policy is not unique to Southwest Airlines and it is not a revenue generator. Most, if not all, carriers have similar policies, but unique to Southwest is the refunding of the second seat purchased (if the flight does not oversell) which is greater than any revenue made (full policy can be found here). The spirit of this policy is based solely on Customer comfort and Safety. As a Company committed to serving our Customers in Safety and comfort, we feel the definitive boundary between seats is the armrest. If a Customer cannot comfortably lower the armrest and infringes on a portion of another seat, a Customer seated adjacent would be very uncomfortable and a timely exit from the aircraft in the event of an emergency might be compromised if we allow a cramped, restricted seating arrangement.
insightful, really?
you certainly can call someone a "fatass". there is no law against it. you can call someone anything you want, but in return someone might call you an "asshole", and they might be right.
is there a line between political correctness and politeness? or do you think we need to get rid of that too?
and fwiw, I agree, smith wasn't exactly forthcoming with the details of the case (he was switching flights, only single seat available, etc) and SW has acquitted themselves pretty well from a PR perspective. i think the man just got a little stung by a humiliating experience and wanted to rant a little.
I am 6'1" and weigh 195 pounds, and I call bullshit on that claim.
I have almost 2 million miles on United, 300K on American, and a bunch on several others.
Because of my status I rarely fly coach anymore, but I still get stuck in the goat locker when there is no other choice, and while it is by far from spacious it is not that bad.
I am very small, utmostly microscopic.
He buys two seats because he hates people and doesn't want to have anyone sit next to him and if you actually read his twitter, you would find out that he can fasten the belt with no extension and sit with the arm rest done.. Ass..
Centurion: What's this, then? "Romanes eunt domus"? People called Romanes, they go, the house?
Brian: It says, "Romans go home. "
Centurion: No it doesn't ! What's the latin for "Roman"? Come on, come on !
Brian: Er, "Romanus" !
Centurion: Vocative plural of "Romanus" is?
Brian: Er, er, "Romani" !
Centurion: [Writes "Romani" over Brian's graffiti] "Eunt"? What is "eunt"? Conjugate the verb, "to go" !
Brian: Er, "Ire". Er, "eo", "is", "it", "imus", "itis", "eunt".
Centurion: So, "eunt" is...?
Brian: Third person plural present indicative, "they go".
Centurion: But, "Romans, go home" is an order. So you must use...?
[He twists Brian's ear]
Brian: Aaagh ! The imperative !
Centurion: Which is...?
Brian: Aaaagh ! Er, er, "i" !
Centurion: How many Romans?
Brian: Aaaaagh ! Plural, plural, er, "ite" !
Centurion: [Writes "ite"] "Domus"? Nominative? "Go home" is motion towards, isn't it?
Brian: Dative !
[the Centurion holds a sword to his throat]
Brian: Aaagh ! Not the dative, not the dative ! Er, er, accusative, "Domum" !
Centurion: But "Domus" takes the locative, which is...?
Brian: Er, "Domum" !
Centurion: [Writes "Domum"] Understand? Now, write it out a hundred times.
Brian: Yes sir. Thank you, sir. Hail Caesar, sir.
Centurion: Hail Caesar ! And if it's not done by sunrise, I'll cut your balls off.
I'm 5'11", and I would fly folded into a 4'x4'x4' box if it would save me $50.
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