Slashdot Mirror
Comcast Shoots For New Image, Rebranding As Xfinity
artemis writes "Comcast is making efforts to repair and restore its 'former glory' by the act of transformation, rebranding itself as Xfinity. Hopefully step 2 is an actual change in quality and customer service. 'Comcast will use the Xfinity rebranding to talk up its improved customer service as well as its technical upgrades. “There’s a lot to be proud of,’’ said Steve Hackley, Comcast’s senior vice president for the Greater Boston region. “We want to take credit for it.’’ W2 Group’s Weber said such a rebranding is “a bit old-fashioned’’ and a new name is unlikely to impress consumers. “I think the public is smarter than that now,’’ he said.'"
Xfinity = the amount of time you'll be on hold if you call Customer Service.
Still, it's nice of these broken companies to move themselves to the end of the phone book.
they want their "x" back.
I'm going to go out on a limb and say that your name is NOT your problem. I'm going to say that your problem is that you suck ass at providing service. You can change the name all you like, so long as your service blows, people are going to hate on you. Conversely, fix the service and it won't be a problem.
Seriously, I'm amazed how bad Comcast is. Where I live, both Cox and Comcast provide cable service of the TV, Internet and phone variety. Which you get depends on which part of the city you live in. I live in the Cox area. In general, I'm happy with them. They aren't prefect, but they are pretty good. They fix their problems, their speeds are good, etc, etc. My friends on Cox seem to feel the same way.
Not long ago my parents came to visit, and stayed in a condo owned by friends of theirs. This condo was in a Comcast area. I couldn't believe how bad it was. Not even dealing with tech support, just general usage. The net was amazingly slow, their DVR was a massive POS, etc, etc. I made very little use of it and I found it to be poor quality. I can't imagine how dissatisfied someone who uses it all the time is.
Rebranding won't fix shit. You have to fix your quality if you want people to respect your brand.
Well, I do use Comcast to access the majority of my adult films.
“I think the public is smarter than that now,’’
Everyone knows this isn't true. Why do you think Comcast still has customers?
WTF is it with this trend of conjuring up completely meaningless words to use as company names?
On NPR in the mornings I hear about a company that used to be called Horn Murdoch and Cole (a sensible name that tells you they've been around for a while and actually means something) who for some unfathomable reason decided to call themselves "Acretive Solutions," or something. I mean, aside from the impossibility of being able to tell if it's "Acretive" or "Acrative" just by listening to it, what the hell is that supposed to mean? It sounds almost like "Excretive" which calls to mind images of someone taking a dump!
Accenture, Cingular, Elementis, Altria, I mean, what the fuck is that? At least the idiots at "Consignia" had the sense to revert back to the name that everyone understood and recognized for decades, i.e. 'Royal Mail.'
Sheesh!
There's a transcript here of a BBC radio show talking about this very subject.
Drill baby drill - on Mars
Wow, Xfinity! That sounds great. Where do I sign up? I want better service, faster internet and cheaper prices, and Xfinity sounds like it fits the bill. It's got an "X" in it, so it must be ten times better than what I have now.
Can't wait until it's available in my area.
Everything you know is wrong, Just forget the words and sing along.
... so does that make me an XCustomer?
Your friends may talk shit about Comcast, but they have no idea how good Xfinity is, but damnit they have gotta be better than comcast.
Comcast isn't changing their name... they're just renaming their service. It's going to be Comcast Xfinity now.