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NewEgg Confirms Shipping Fake Core i7s
adeelarshad82 writes "After originally rejecting the story, online retailer NewEgg confirmed that a shipment of Core i7s were indeed fake, and apologized for the affair. NewEgg has also broken off its relationship with IPEX, the supplier of the phony lot. The retailer said that it has already contacted affected customers and would continue to reach out and replace the counterfeit parts. We discussed the fake Core i7s over the weekend."
True, that's an amazing amount of professionalism and quick action on their part. Pity shame that for some Slashdot readers, that won't be enough, and they won't be happy until they see Newegg executives' heads on pikes, even if it wasn't their fault. Mmm, tasty, frothy bile...
Welcome to the entitlement mindset.
Newegg is doing their share by rush shipping replacements. This whole affair isn't their fault and they got on top of the situation quickly enough, what more do you expect?
This is exactly why trustworthy reporting outlets try to verify sources before reporting as fact. However, this becomes difficult in this time of now, faster, beat the other guy, instant publishing.
They vetted the supplier.
It turns out they did a bad job of it.
It's their responsibility because the items were sold on their site.
Now, making good on their fuckup isn't the entitlement mindset, it's excellent, self-serving business sense. Allow me to explain, it's really quite simple:
You can buy a customer for life far cheaper than you can think by simply owning up to the problem, fixing it, then going beyond that.
It could be as cheap, and as easy as free overnight/cross shipping of the replacements. You absolutely lose money on the spot. But you're very likely to see the customer again. It's simply thinking long term.
That kind of service will get noticed and will bring people back next time because they know that even if shit goes wrong, they'll be well taken care of.
It's the same reasoning why most of my video cards are eVGA. Their customer service to my friends has been so stellar I know I'll be taken care of if their shit breaks. Yes, I wrote that correctly, I've never even had to deal with their customer service, yet they're my first choice for video cards. All because of stellar service they gave two of my friends. For a paltry $300 or so they bought three repeat customers. It's just another form of investment, and I'm living proof that it works. Hell, I just gave them great PR, and I hate PR.
Question everything
You'd seriously lose faith in a company that blows everyone else away in customer service because of this one thing? Are you serious? So it doesn't matter that they exchanged the fakes and bent over backwards to fix the problem?
Grow the hell up and come back to reality. This entitled generation crap is beyond annoying, expecting everyone and everything to be absolutely perfect and cater to your every need and the second they don't then BAM they're horrible and evil.