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Facebook's "Evil Interfaces"

An anonymous reader writes "Tim Jones over at the EFF's Deep Links Blog just posted an interesting article on the widespread use of deceptive interface techniques on the Web. He began by polling his Twitter and Facebook audience for an appropriate term for this condition and received responses like 'Bait-and-Click' and 'Zuckerpunched.' Ultimately, he chose 'Evil Interfaces' from Greg Conti's HOPE talk on malicious interface design and follow-up interview with media-savvy puppet Weena. Tim then goes on to dissect Facebook (with pictures). So, what evil interfaces have you encountered on (or off) the Web?"

27 of 244 comments (clear)

  1. Ok, honestly by Darkness404 · · Score: 5, Insightful

    Honestly, FB should just give us decent privacy controls because the majority of their users won't bother. So its a win-win. FB gets to use whatever they want and the small number of us who want better privacy controls are pleased.

    --
    Taxation is legalized theft, no more, no less.
    1. Re:Ok, honestly by Anonymous Coward · · Score: 3, Insightful

      Its not your data any more. You published it online and lost any control you might have had over it. Sorry.

    2. Re:Ok, honestly by Richard_at_work · · Score: 4, Insightful

      You could always ... not use Facebook. What they don't have, they can't use.

    3. Re:Ok, honestly by Anonymous Coward · · Score: 5, Informative

      That doesn't stop 'friends' putting information about you on their profile or tagging photos with your name.

    4. Re:Ok, honestly by Darkness404 · · Score: 4, Informative

      Not really. The main privacy problems aren't what they do but rather that they do it without notifying users and thus not obtaining their consent.

      Imagine if I signed a contract that stated I would pay $500 in rent every month. Seven months later I get a letter saying that I owed back rent despite paying my $500 every month. Would it really hold up in court that the landlords had a 'right' to change the contract without notifying their tenants? But that is exactly what Facebook is doing. It is nothing more than online bait-and-switch only worse because generally with bait and switch you know that a change is taking place before you fork over the cash.

      --
      Taxation is legalized theft, no more, no less.
    5. Re:Ok, honestly by Darkness404 · · Score: 4, Informative

      ...You mean like how right by every single post in the news feed there is a button where you can hide posts from certain people, groups, etc?

      --
      Taxation is legalized theft, no more, no less.
    6. Re:Ok, honestly by FictionPimp · · Score: 5, Informative

      I actually deleted my facebook profile last week. But that doesn't mean they are actually going to delete my information or prevent anyone from tagging/talking about me.

    7. Re:Ok, honestly by momerath2003 · · Score: 5, Informative

      Try the contact: delete account page. I did this a year ago and my account is as permanently gone as it can be. Although, I read that

      --
      I had but a simple dream, to destroy all humans.
    8. Re:Ok, honestly by Ron+Bennett · · Score: 5, Informative

      Did you unfriend everyone, delete all messages, pictures, etc?

      If no, log back in (your account will likely reactivate automatically) and delete everything out of it, and then DELETE the account.

      Note that "deactivation" (the acct will persist indefinitely; reactivate automatically) is different than "deletion"; prime example of an "evil interface".

      If delete is truly want you seek, use the delete account link shown below.

      http://www.facebook.com/help/contact.php?show_form=delete_account

      After "Deleting", do not attempt to log in for at least 2 weeks to test it's gone (I'd suggest waiting even longer, such as a month), because otherwise FB may think you're changing your mind and reactivate the account even despite choosing to delete it.

      Ron

    9. Re:Ok, honestly by RajivSLK · · Score: 3, Insightful

      I've been using facebook for a long time now. I know all about zukerberg's questionable past and general sliminess. But tell me this, what lack privacy settings is everybody complaining about? I checked the privacy page just now and it seems I have control over everything I can think of. And the interface is pretty straight forward. Is there something I'm missing? Or are people just having a knee jerk reaction here?

      This is a serious question, if there is a important privacy setting missing from facebook I want to know because I use it everyday.

    10. Re:Ok, honestly by dgatwood · · Score: 5, Insightful

      Ah, but privacy is also finite. Once lost, it can never be regained.

      It's not at all like MP3s because facts can't be copyrighted. It's more like giving a friend information in confidence, only to find out he sold it to a tabloid.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    11. Re:Ok, honestly by Ron+Bennett · · Score: 5, Informative

      Yep, in one word, "Apps".

      Furthermore, the privacy settings are not as straight forward as they seem. Case in point is Facebook's new instant personalization feature that will show one's interests to others, including the general public - see link for more details.

      http://www.pcworld.com/article/195385/facebook_gets_a_little_too_personal.html

      On a related note, the number of Facebook friends one has is a risk in of itself ... you may have your privacy settings locked down tight, but what about all your friends?

      The more "friends", the more risk of one or more of them being "hacked" and your "private" information being leaked out as a result. Then there's the related issue of "friends of friends", which is in and of itself is seemingly innocuous, but can become a privacy threat when one of them uses the same app you and/or friend does. "Rogue" friends are another privacy hole - very easy for one or more to slip in, especially for members who already have large friend lists.

      Ron

    12. Re:Ok, honestly by zuperduperman · · Score: 4, Interesting

      If you really think you understand your privacy settings on Facebook and you have not invested a significant amount of effort to do so then you've most definitely been "zuckerpunched". There are all kinds of odd things sequested away in dark corners of the settings and profile page.

      My most recent was when a bunch of people I barely knew started congratulating me on my birthday. Even though I'd disabled all the ways I though that information was available. Turns out there was another setting somewhere under "Profile", I think, with a checkbox that said something like "reveal my birthday to everyone".

    13. Re:Ok, honestly by laughingcoyote · · Score: 3, Insightful

      The comparison still works just the same. If I decide I don't like Slashdot (or any number of other places) anymore, I can quit posting any further, but I can't remove what I already did post. And even if I could, someone may well have mirrored, copied, or reproduced it elsewhere.

      The bottom line remains, never put something on the Internet that you do not want the world to know in perpetuity. Quite often, there is no way to "take it back".

      I'm not even sure there should be a means to take it back. An author can't decide two years later that they regret writing a book, and demand that all copies be confiscated and burned, reviews of it be deleted and destroyed, and other records of it be erased. When you publish something in a public medium, it is part of the public record. Regret it or not, you really can't unsay something.

      "Think before you speak, not after" is really not a bad lesson.

      --
      To fight the war on terror, stop being afraid.
  2. evil interfaces by MRe_nl · · Score: 5, Funny

    "So, what evil interfaces have you encountered on (or off) the Web"?

    Outlook Express.

    --
    "Kill 'em all and let Root sort 'em out"
    1. Re:evil interfaces by GeckoAddict · · Score: 4, Informative

      I see your Outlook Express and raise you a Lotus Notes.

  3. slashdot's change password interface by Anonymous Coward · · Score: 4, Funny

    I tried to change my password and now I can't log in anymore.

  4. As soon as you see the word "richer" by sphealey · · Score: 4, Insightful

    As soon as you see the word "richer", as in "richer user experience", hold on to your wallet. The only thing rich about a "richer user experience" is how rich it is going to make the person forcing it on you.

    sPh

  5. Less deceptive now by RobertM1968 · · Score: 3, Insightful

    FB has become less deceptive in some of their newer things. Not that it's a good thing (the method they have done so). Want to list a certain thing about yourself? Sure. If you have it linked to the page/group/whatever about it. Thus exposing your interests and yourself to the world.

    ...or you can have your profile info page blank.

    No option C anymore.

    So, nowadays, it has become more of a use of strongarm tactics to ensure that your data is everywhere and available to anyone as opposed to deceptively tricking people into doing so.

    I'm not sure which is worse. The current method for me (well, if I cared. Anything I put on FB on my info section is already all over the web or the Star Trek Phase 2 site or IMDB).

    One's very annoying (the "we're posting this info linked to you wherever we choose, or you can choose to have an empty profile" method) and the old method is deceptively evil (the "we'll simply confuse you into allowing us to post your info unless you take the time to stop and read what you are doing and opt out" method).

    I guess a lot of people were getting smarter - especially with so many warnings online and via other FB friends telling people to click/unclick new "hidden" privacy options on FB every time a new change rolled out. So, FB got smart in creating a new way of using that info with no privacy settings to prevent them from - either post the info so they can do what they want with it - or remove all the info entirely.

    1. Re:Less deceptive now by jo_ham · · Score: 5, Insightful

      How about the deceptive photo uploader?

      I went to upload some photos and it told me that the only way to do this way to use the new shiny facebook photo uploader app, and asked me to install it. I said no (no way, in fact) and cancelled out of it, only to be directed to a page that said "you will have to use the simple uploader but it's not as good". Wait, what? Didn't you just tell me that the new app was the only way to upload photos now (yes, yes it did)?

      It's things like that - tricking people into installing facebook apps - that make me question their motives.

  6. Two Related Research Papers by Anonymous Coward · · Score: 5, Informative

    For those interested, there are two related research papers available by Conti and Sobiesk. The first Malicious Interface Design: Exploiting the User was just published this week at the 2010 WWW Conference. The other is from IEEE Security and Privacy Magazine, Malicious Interfaces and Personalization's Uninviting Future. (PDF)

  7. Ticketmaster by fermion · · Score: 3, Informative
    So I was buying a ticket through Ticketmaster, which is a harrowing process. I don't normally do this, so I did not know how harrowing. I will not even discuss the deceptive practice of displaying a total price for tickets, then add in a $6 charge at the very end.

    Here is what I found reprehensible is that when I choose to not store my credit card information on their site, a pop up window with the their privacy policy pops up. Clearly, if it so important to them that I keep my credit card information on their site, then it stands to reason that they intend to misuse it in some way. Ticketmaster already lied to me about the amount they were going to charge to credit card, who knows what else they lie about. Perhaps I was being enrolled in a club that would charge me $50 a month to have priority access to future purchase opportunities. I don't know. I don't know why they would confuse the user and kill a sale just to get to keep my credit information.

    --
    "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
  8. Offline Evil Interface - Gas Pumps by rockwood · · Score: 4, Insightful

    Most gas stations have the gas grades from lowest to highest, left to right respectively. However some gas stations reverse the order from right to left, thus possibly hitting the more expensive high grade. Damn evil oil companies :)

    --
    Never try to beat a professional at his own game!
  9. Zuckerpunched by Arancaytar · · Score: 3, Funny

    Should have gone with that name.

  10. The Pirate Bay by fyoder · · Score: 5, Interesting

    thepiratebay.org has something of a classic. Search, find, click, go to the download page, but wait, don't click on the big green "Download" button, that's for a toolbar or something which no doubt they get paid a little something for every time someone clicks. What you want is the smaller "DOWNLOAD THIS TORRENT" link underneath the inviting big green "Download" button.

    No big deal since I like TPB, and what does one expect of pirates? "Yarrr, suckered ye good Jimmy me lad, now give us rum."

    --
    Loose lips lose spit.
  11. I don't blame him but.... by thetoadwarrior · · Score: 5, Insightful

    Mark Zuckerberg is a cock. Like anyone he is just doing what he can to be rich but he is shitting all over a lot of people and unfortunately people seem to be fine with this because they don't realise the negative effects of FB until it hits them.

    Mark is not going to give up access to your data, it is what makes him rich, so people need to realise it's not smart to talk about your vagina or how drunk you got in such a public area. Once they realise that's dumb then maybe they'll tell Mark to quit shilling their data and that little twat will have to find another way to get rich.

  12. The game section, the occasional comment box by SmallFurryCreature · · Score: 4, Funny

    Oh hell, all of slashdot is pretty much evil. It whispers to me: "Visit me, don't work, don't eat, kill your loved ones and strangers. Mod ME!" And I obey.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.