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Oracle Restricts Access To Sun Firmware Downloads
boer lee writes with the news that you can expect trouble in downloading firmware updates for your Sun server if you purchased it before March 16, 2010. "In a somewhat surprising move (and without any notification to customers), Oracle shut down public access to firmware downloads. I learned this the hard way when I contacted Oracle customer service almost two weeks ago. Yes, it took 13 days for me to get access to the firmware download for systems under the standard warranty (i.e. less than a year old)."
Purchased Before March 16, 2010? Doesn't that exclude, like, almost all purchases of Sun hardware?
No 'almost' about it. According to TFA, systems sold before that date come with the 'old' Sun warranty, while the ones after have the 'Oracle Global Warranty'. The two don't mix and the old systems require 'opening a formal service case' to get the firmware that they're entitled to.
Linky linky
http://wikis.sun.com/display/SunSolve/How+Entitlement+Works
C-x C-s C-x k
You need a maintenance contract to download software patches now, including security patches. Not that they were good with security patches before, they were months behind the Linux distros on releasing them.
I just tested this and I was able to download firmware for some of our x86 servers with no issues.
Nothing to see here
Then maybe TFA is wrong - or at least in part. However, March 16th was the date Oracle changed its hardware support policy. Seeing that the Sun acquisition was concluded at the end of January, any new changes of policy most definitely do not include old Sun kit.
I am downloading the firmware for my Sparc T5520 server right now. This sounds like a personal problem.
I've just confirmed this with my Sun account (that doesn't have our contract attached.) At my day job we've purchased over mid-six figures worth of Sun hardware (retail over $1M) in the last two years; this and other Oracle-ization has nearly guaranteed that it's the last that we'll ever buy.
Its not a glitch, I received this email from sun after submitting a ticket that i was unable to download the firmware for my workstation on 04/09/2010:
Hello,
As of April 5th customers now need either hardware warranty or a 'system' level contract to download firmware, drivers, etc from either SunSolve or the Download Center.
Sincerely,
Sun Web Team
Sun Microsystems, Inc.
-
When trying to download the current bios and driver iso for my Sun Ultra 24 it says i am not authorized. Please advise.
Like Mr. AC said, it's yet another sign that Solaris is a doomed operating system. I don't work at a Swiss Bank, just a middlin' sized company. I owe it to my employer to consider alternatives.
One of the big reasons - not mentioned by AC - is that I already deal with Oracle for app, db and more apps. We spend a lot of money _on_ Oracle but from Oracle's POV we're nobody special and their level of customer support shows it. I never got that feeling from Sun.
So. Time to consider alternatives. On my short list is FreeBSD. The big reason for FreeBSD is a) I've used it before and b) ZFS.
Display some adaptability.
I met an employee of a storage company whose name I could swear started with "storage" when I was in vacation in Panama. She told me that Sun had fired almost everyone who knew anything after the acquisition because they were the best-paid, and that Oracle had canned everyone who was left; she wasn't even a tech lead, but she had been there longer than almost any other technical employee, so she had become the go-to girl. Assuming we're talking about the same company (are there any other candidates?) there is no one in support at StorageTek who truly understands the product any more and only one person who really knows how to fix problems with old kit like yours. Naturally they are not interested in supporting it.
Next time, buy from someone less likely to be bought out...
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"