What Game Devs Should Learn From EVE
An anonymous reader passes along this excerpt from Gamesradar about EVE Online's Council of Stellar Management (CSM), a group of elected player representatives that serve to facilitate communications between the developers and the community:
"On the last day, the devs announced that after the earlier discussions about improving the CSM’s ability to effect change, the CSM was being raised to the status of its own department within CCP. This is revolutionary; in one swift move, the CSM went from what could be considered a glorified focus group to what CCP considers to be a 'stakeholder' in the company, given equal consideration with every other department in requesting development time for a project. That means the CSM — and the entire playerbase it represents — has as much influence on development projects as Marketing, Accounting, Publicity and all the other teams outside of the development team. This is, of course, the stated intention. But has any developer gone to such lengths for its fans?"
EVE is so popular. It's not a game (anymore). Everyone takes it very seriously.
CCP even hired economists to be able to cope with in-game markets...
The only problem is the CSM has no mandate. They do not represent the players. They're elected by 4-6% of the player base.
The whole thing is widely viewed with scorn by the player base. Election turn outs make the states look good. Most candidates are viewed as fanboys wanting a free trip to iceland.
I find being offended by me offensive.
that the easiest and cheapest way of finding new ways of pleasing their customers is listening to their opinions. The only difference between this and a traditional focus group is the size of the population sample.
- Human knowledge belongs to the world
Or it's just a creative way to foster elitism - which is a fundamental part of the competitive motivations of the game.
The meta-game in EVE is huge. Tons of business is conducted on forums, in person, and over the phone. EVE really extends beyond the GUI running on your computer.
The CSM is just another arena for the players to compete in.
"Work is the curse of the drinking classes." -Oscar Wilde