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HP Explains Why Printer Ink Is So Expensive

CWmike writes "'There's a perception that [printer] ink is one of the most expensive substances in the world,' says Thom Brown, marketing manager at HP. Well, yeah. One might get that feeling walking out of a store having spent $35 for a single ink cartridge that appears to contain fewer fluid ounces of product than a Heinz ketchup packet. Brown was ready to explain. He presented a series of PowerPoint slides aptly titled 'Why is printer ink so expensive?' I was ready for answers. The key point in a nutshell: Ink technology is expensive, and you pay for reliability and image quality. 'These liquids are completely different from a technology standpoint,' Brown says, adding that users concerned about cost per page can buy 'XL' ink cartridges from HP that last two to three times longer. (Competitors do the same.) The message: You get value for the money. No getting around it though — ink is still expensive, particularly if you have to use that inkjet printer for black-and-white text pages."

23 of 651 comments (clear)

  1. Confusing by Anonymous Coward · · Score: 5, Insightful

    If people are paying for the precision and technology behind the ink printing itself, that still doesn't explain why it's so expensive. How can they afford to print the label on that ketchup packet for so cheaply? Printing and ink technology isn't exactly brand new, I guess I'm a little confused. If I pay $35 for an ink cartridge that is the size of a ketchup packet, it better be super concentrated precision ink that can stick to tin foil and will last for a gazillion print jobs. HP seems better at selling snake oil then they do printer ink.

  2. Give me Laser Toner any day of the week by tyrione · · Score: 4, Insightful

    and even Color Laser Toner, twice on Sunday. This fad with inkjet is amazingly short-sided by people who would buy this junk and just print off their digital photos, instead of buying digital picture frames to load up their images to have around the house. Keep buying it as my Laser montone and color printers are dirt cheap today.

    1. Re:Give me Laser Toner any day of the week by NewbieProgrammerMan · · Score: 4, Insightful

      I bought a color laser printer over two years ago, and haven't had to buy toner yet. I haven't been careful about what I printed...the printer volume page says it has printed 3463 pages, all the color toner cartriges indicate 100% full, and the black toner is 60% full.

      I'm never buying an inkjet again.

      --
      [b.belong('us') for b in bases if b.owner() == 'you']
    2. Re:Give me Laser Toner any day of the week by sortius_nod · · Score: 3, Insightful

      Yeh, I picked up a cheap laser because I got sick of having to buy new cartridges all the time. Pretty much every time I went to use the inkjet printer I had to get new cartridges because it was dried up, or just empty. I've yet to replace a toner 2 years later.

      For AU$350 I got a networked colour laser printer. I would have spent that in the time I've owned the printer on cartridges for an inkjet.

  3. No... by GWRedDragon · · Score: 5, Insightful

    They want you to think ink costs a lot to produce, but it's actually that they are selling the printer as a loss-leader with the idea that the cost will be made up for in ink sales.

    1. Re:No... by srmalloy · · Score: 3, Insightful

      To be fair to HP, some of their concern over image quality is founded in fact; the print heads for HP ink-jet printers are on the cartridge, and are replaced when the cartridge is, so HP doesn't put a lot of work into keeping the print head functioning past the expected usage to empty the cartridge. Also, the print head actually vaporizes the ink with heat to blow a dot of ink onto the paper, and the ink itself provides cooling for the print head elements; if you run a cartridge dry, lack of ink behind the print head could allow the print head element to burn out, degrading the printing.

      That said, the price that the manufacturers charge for ink is still outrageous. Yes, it may be technologically complex to formulate a printer ink. However, that's a one-time cost, and economies of scale mean that it's more cost-effective to produce a printer ink in railroad tank car quantities than it is to produce it in demijohn quantities, and it's perfectly possible to design a printhead to feed ink from large bottles outside the printer -- one of the 'continuous flow' systems, generally with 8 fluid ounces of ink in each ink tank mounted away from the print head, so that there is no need to keep the quantity of ink low to improve print head response.

  4. When you control the market by Anonymous Coward · · Score: 5, Insightful

    You can charge anything you want. This might as well have been titled "DeBeers explains why diamonds are so expensive," or "Saudi Aramco explains why oil is so expensive."

  5. It's their business model... not the cost of ink by CodePwned · · Score: 5, Insightful

    It's simple. They sell printers at a loss and ink at over 500 to 5000% it's value. That's why you see all those kiosks that will refill your ink. The problem is some of them don't use "quality" ink. You know a company is full of shit when they start to use microchips to prevent 3rd party ink cartridges. Be smart!! Buy a laser printer. Most of those are VASTLY more efficient. I've printed almost 2,000 pages off of my Samsung ML 2581ND laser printer and it's still going strong.

    Color prints work the same. If you invest in a good printer, the ink doesn't cost much. If you get a $20 printer expect to pay that $50-$70 difference in ink.

  6. Razor Blades by Anonymous Coward · · Score: 5, Insightful

    It's just like Razors and Razor Blades. That's how Gillette and Schick make their money.

    1. Re:Razor Blades by Triv · · Score: 3, Insightful

      It's just like Razors and Razor Blades. That's how Gillette and Schick make their money.

      USED TO. Nowadays, Gillette sells you the handle for 10 bucks and sells you the blades for 3 dollars each. The "free handle" metaphor really hasn't worked since the 70's.

      (Incidentally - premium razor blades are one of THE biggest consumer ripoffs of all time. Every time you buy a Gillette Mach 3 cartridge, you're spending 3 dollars on 25 cents worth of materials that aren't really much better than a 30 cent disposable. The only thing cheap about cheap razors are the handles. The blades are as sharp as the expensive one at 1/10 the cost. Behold the power of marketing.)

  7. is it.... by Brian+Boitano · · Score: 5, Insightful

    Is it because yachts are expensive?

    --
    What would Brian Boitano do?
  8. Collusion by sethstorm · · Score: 4, Insightful

    Brown says, adding that users concerned about cost per page can buy 'XL' ink cartridges from HP that last two to three times longer. (Competitors do the same).

    Collusion?

    The message: You get value for the money. No getting around it though: Ink is still expensive, particularly if you have to use that inkjet printer for black-and-white text pages."

    ...and no bullshit can explain it, even if your competitors do it.

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  9. Re:Acceptance by FooAtWFU · · Score: 3, Insightful

    I'll accept that quality ink is expensive. I'll then point out that 91% of the time, you don't really need quality ink.

    --
    The World Wide Web is dying. Soon, we shall have only the Internet.
  10. You mean Hurd (ex Teradata), not Fiorina. by sethstorm · · Score: 4, Insightful

    The worse thing is that Fiorina wants to be a part of government, and multiply her failure (as well as make use of her H1-b special interests).

    --
    Twitter supports and protects racists - by smearing their critics with the "Hate Speech" label.
  11. This guy probably actually believes his own BS by Fantastic+Lad · · Score: 3, Insightful

    It seems to me that more than half of the people I meed have made a choice at some point in their lives.

    When faced with a difficult bit of knowledge such as, "I work for a company which rips people off," it feels bad. A certain type of person when so faced with this kind of truth will spin words cleverly so that the truth goes away and turns into a nice, calming fiction. It's easy to do this! Words are brilliantly mutable. One quickly learns that with a bit of skill in word-craft and a strong enough will to push through the desired version of the false picture of reality while squashing down all others, one can happily get through life without ever having to face any unpleasant truths. -Truths like being an narcissistic asshole.

    This is a choice many people make; that they will face adversity with fictions. It removes the need for real work and the pain of ever being wrong or ever having to improve the self in meaningful ways. Why should one? With lies and denial, one is already perfect!

    Whereas others, those who have chosen against this method of dealing with reality, are the ones who grow strong for real. It takes work and pain to face hard and unpleasant realities head-on. But when you do, you grow powerful. You reduce the amount of energy being bled away from you via unhealthy systems, you grow skills in actually working with reality; your mind grows sharp as you hone awareness and self-criticism. Little perks show up, like the realization that you no longer lose arguments because you're no longer trying to win; rather, you're trying to get to the bottom of things.

    This HP idiot is a puff of smoke. He can spin words but likely has no real strength; because in the course of sculpting his lies to himself and others, he's needed to limit his own awareness; (you can't get along with lies very well if you see all the facts, so your eyes need to be muted.) Strength after strength is cut away, so that there is no ability to react when truths come crashing in through the web of words. When the web fails, there is only paralysis. No ability to absorb and grow from the light of knowledge.

    Sometimes it takes a while for a liar to decay, and sometimes you'll meet a very strong one who is near the top of his/her strength curve, but the end result is inevitable. The decay spreads and eventually liars descend into mush while those who look reality dead-on and deal with it and fight to see ever more grow in strength and ability.

    That's just how it is.

    -FL

  12. No sensible, honest person would work for HP? by Anonymous Coward · · Score: 5, Insightful

    HP is lying, I think.

    You can buy bottles of ink and fill the cartridges, and the ink works fine. They put chips in the cartridges to try to prevent refilling. If the ink were really expensive, they wouldn't need the chips.

    The HP "explanation" is powerful public relations. It says, "No sensible, honest person would work for HP. The management is dishonest."

    Why be abused?

    1. Re:No sensible, honest person would work for HP? by MrNaz · · Score: 5, Insightful

      You're talking out of your ass.

      Once an ink formulation has been designed, it can easily be remade. Kind of like how pharmaceuticals can be remade, except developing ink doesn't take a fraction of the cost to R&D. The bulk of the R&D costs are in the printer itself, but there is far more money charging for consumables rather than the durables.

      As was pointed out, ink isn't new. Sure, printers are getting better and better, but I'd be the formulation of ink hasn't changed much since the first Bubblejet printers showed up on the market in the early 90s.

      HP is lying. The truth is ink is expensive because making it so makes them lots and lots of money for items which can be mass-produced on the cheap. Oh, and I don't buy your "ink cartridges are precision items" BS either. Some ink cartridges cost more than a low-end CPU. Try convincing me that something that is 99% moulded plastic with a few small parts is harder to fabricate than a part with several hundred million transistors, fabricated in a factory that is probably worth more than HP's market capitalization.

      Nah. I don't buy HP's BS. Or yours for that matter.

      --
      I hate printers.
    2. Re:No sensible, honest person would work for HP? by pclminion · · Score: 3, Insightful

      I've worked pretty closely* with the HP group responsible for creating their ink jet printer drivers. I haven't noticed any lack of sensibility or honesty. A company is both more and less than the sum of its parts, if that makes any sense. We're all just working hard and trying to do our jobs. If you think that people are going to quit their jobs in an economy like this because of the price of ink, you really are out of touch with reality.

      I also know one of the guys who designed some of the first ink jet inks (he happens to be the father of one of my closer friends). After spending a few hours hearing about what goes into these inks, at least to the degree that he's allowed to talk about it, I'm not terribly surprised that the inks are extremely expensive. Could they be LESS expensive? Probably, but people are buying the ink. If the prices are so unrealistic, why don't they just switch to a different manufacturer? There are plenty of them. Brother, Canon, Epson, Xerox, the list goes on. Are all of these companies colluding to fix the price of ink? It would be the biggest story since Rambus.

      * I said worked with, not worked for. My position puts me in contact with most of the major home printer manufacturers from time to time.

    3. Re:No sensible, honest person would work for HP? by tonywong · · Score: 5, Insightful

      Perhaps you need a course in anger management.

      The model of ink jet printers and ink cartridges being like the razor and razor blade model has been established for decades now. The biggest issue with the pricing of the ink is in the advancement of the technology as well as the replacement cycles.

      Once you slow down the replacement cycle the R&D overhead with the new models will become less of an issue, and prices of cartridges will start to fall.

      However, no one ever said that you had to buy into the manufacturer's game. If you don't like HP's inkjet prices, then don't buy it. No one put a gun to your head, and if you didn't do your research to profile which printer cost you the least over time for your printing needs, the only person you have to blame is yourself.

      FWIW, the technology behind inkjet printers has advanced substantially over the years. Just because you may not appreciate it, others might and do.

      The resolution of inkjets has gotten markedly higher, the droplet size smaller, placement more precise, less clogging. Along with the switch to pigmented (versus dye) ink, the permanence has gone up radically (beyond silver halide) and the gamut even larger.

      A good indication of where the consumer inkjets are going is from the higher end photo printing market. A decent comparison of the latest inkjets can be found here:
      http://www.luminous-landscape.com/reviews/printers/x300.shtml

      That comparison is of the 24" and 44" roll fed models from Canon, HP and Epson. Note the gamut increase from one generation and the competition's. If you don't think the formulation of the ink has changed to get the vibrance of a pigmented ink suspension versus a dye ink, you should really do some research before flaming a guy who had purported to spend some time with the HP engineers.

      Are inkjet cartridges premium priced? You betcha. Are HP inkjets carts out of line with the competition? I doubt it.

      Just remember the HP formulation may not be the same as another manufacturer's since they have different methods of laying down the ink. As well, HP has cheap user replaceable heads while some manufacturers like Epson, do not. The cost of the head is figured into the price, of course.

      As well, HP's profits are definitely anchored by the printing division, but if the numbers were so far out of line with the other printer manufacturers, they'd be doing something wrong. And if all printer manufacturers were so greedy as to be ripping everyone off, you'd have a huge amount of competitors flooding into the market to try to grab their share of the fat profits available. Chinese printers, anyone?

      The ugly truth of the matter is that the consumer end of the inkjet market sucks because anyone who prints a lot will get screwed. The corollary is that if you print a lot, don't buy a consumer ink jet. Or refill your own using the manufacturer's bulk sizes. For instance, the ink formulations for a B8850/B9180 are the same as the Z2100 series, which are 70mL carts. Buying one of those and refilling the tiny (15mL) B series works great.

    4. Re:No sensible, honest person would work for HP? by Bruce+Perens · · Score: 5, Insightful

      While I was a senior manager at HP, I got a pretty good idea of the size of printer R&D. It wasn't so big that it cost 1/100 of what they make from ink. But I did get figures on HP margins, which were essentially whatever they could get, not really held to any multiple of internal costs.

      The printer market won't change as long as any company that makes printers has to license patents from the others. Eventually that day will end and you might get fair ink prices.

    5. Re:No sensible, honest person would work for HP? by Alcoholic+Synonymous · · Score: 3, Insightful

      I think you missed where he said you BS is BS. This is just more of your BS.

      MrNaz's points have yet to be refuted here. Ink is cheaper than CPUS to make, period. I've worked in injection molding, I know the overhead is in getting it set up. Once it is set up, it's cheap to maintain. Pennies per item. But overall, hundreds of thousands to a couple of million dollars depending on scale.

      Wafers cost pennies too? Per chip, sure. No surprise there. But the setup is even more expensive, and far more R&D went into them. They also sell less volume than printer ink, and the raw materials are more expensive too. But yeah, when you look at the chip alone, it's mere pennies. The setup alone runs into the hundreds of millions, and the R&D into the billions.

      The fact that you would even make this comparison is one of the most amusing arguments I have seen in a while.

      How about while MrNaz is making his printer, you can make a CPU and tell everyone how well that went. (Hint: He will finish his decades before you do) Deal?

  13. Printers are evil. by elsJake · · Score: 5, Insightful

    Printers represent the most dreaded part of an IT guy's work day. HP being one of the top time wasters.
    I don't understand why but printers are the shittiest products you can find , every manufacturer insists on having their own way of dealing with drivers and hp being king at bloatware.
    Then there's the windows printing system that absolutely sucks balls.
    When it's not the drivers it some sort of failure in the paper loading mechanism or the optical paper detection sensor.
    There's no standardized way of remotely managing them , no way to tell if they're working properly or _WHY_ they fail to print when they do.
    All i want from these cretins is ONE reasonably priced , reliable printer that would work with bare-bone drivers , have a proper network printing system and management interface and not SUCK so much that i can't deal with actual problems.

    All in all this whole thing about R&D is just bullshit , if they'd spend less time building up so many new printer models that have no significant technical advantage , just that they look different and require new drivers the size of an operating system service pack they'd probably have enough cash to stop ripping us off on ink.

  14. HP is lying, but consumers share the blame by George_Ou · · Score: 3, Insightful

    Kodak has been producing printers with very low margin on the consumables, but consumers are attracted to the artificially low printer prices from the other companies. So while HP is full of it when they claim that ink is fundamentally expensive, consumers share a lot of the blame when they overwhelmingly vote with their wallet to pay less up front and a lot more later. It's just like how consumers share a lot of the blame when they consistently choose glossy displays on notebooks which are absolute garbage when it comes to its usefulness.