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UK Gov't To Review Hundreds of Websites, Axe Many of Them

krou writes "The UK government is to review all of its 820 websites after the Central Office of Information revealed that for 2009-2010, the government spent '£94m on website development and running costs and £32m on web staff,' which each site visitor representing a cost of £11.78 to the government. 'The UK Trade and Investment website averaged 28,000 users per month but cost over £4m ... 16% of government departments did not know how their own websites were being used by tax payers, and almost a quarter were not aware of the running costs.' There was also anecdotal evidence of departments bidding against each other for search terms on Google. The review is to be carried out by Cabinet Minister Francis Maude, Chief Secretary to the Treasury Danny Alexander, and Digital Champion Martha Lane Fox."

16 of 92 comments (clear)

  1. YRO? by MessedRocker · · Score: 5, Insightful

    I'm not sure what this has to do with my rights online. This pertains to an internal governmental review of *its own* websites, not other people's.

    1. Re:YRO? by Anonymous Coward · · Score: 4, Insightful

      Slashdot is mindless libertarian central. Any story that can be twisted to make it sound like the government is incompetent gets an immediate green light. Naturally, the fact that *every fucking private corporation on earth has the same kind of problems* never comes into it. The next time you see a story on slashdot where there is some obvious corporate incompetence, ask yourself why there is no tag labelling it "corporations" as there is always a "government" tag added to these kinds of stories.

    2. Re:YRO? by JansenVT · · Score: 3, Insightful

      While /, may be considered "libertarian" by some, this story is still useful. The actual monetary costs of web technology on the taxpayers is an interesting figure. The story is not necessarily saying that the money is wasted or that the government is evil for spending it on web2.0 twitter-enabled blogosphere enhancements to their local police station website.

      (that's just what we collectively imply)

    3. Re:YRO? by value_added · · Score: 5, Insightful

      The actual monetary costs of web technology on the taxpayers is an interesting figure. The story is not necessarily saying that the money is wasted or that the government is evil for spending it on web2.0 twitter-enabled blogosphere enhancements to their local police station website.

      The story does suggest, however, that the number of users per month is a valid enough metric. I'm not sure I agree with that. The Trade and Investment website certainly isn't geared toward Joe Public, so if it's used primarily by trade or business groups, popularity with anyone but a meaningful few (those who make deals) is meaningless. The same would apply to a site that provides detailed or complex economic data. If only a handful of researchers visit the website, but each provides summary analysis to thousands of people (the news media, for example), should the website be considered "unpopular"?

      Transparency is generally a good thing when it comes to government. So the more websites the better. Compared to other government expenditures, I'd suggest the cost of website development is equivalent to a few red staplers. Besides, I think we'd all agree that the employment of developers and IT staff is preferrable to hiring more counter clerks.

  2. I'm always bewildered... government contracts by JansenVT · · Score: 5, Insightful

    As a web designer / developer I am always bewildered by the obscene costs I hear for government websites, especially given their terribly below level of quality and usefulness.

    People with government contracts must really milk it for all it's worth.

    1. Re:I'm always bewildered... government contracts by sco08y · · Score: 5, Insightful

      As a web designer / developer I am always bewildered by the obscene costs I hear for government websites, especially given their terribly below level of quality and usefulness.

      People with government contracts must really milk it for all it's worth.

      I worked for a small company that did a website for a local government agency years ago, around '97 I think. They wanted all kinds of bells and whistles so they could go to their bosses and show them what an awesome web site they had. It was designed far more to please government insiders than to be useful to taxpayers.

      I don't think we were milking them, rather, they didn't know what they wanted or needed, and it certainly wasn't our job to figure it out. They also didn't have any plan, really, to maintain it or scale it up or have it go anywhere. From going on to six years working in or around the government, that's just how they do stuff.

    2. Re:I'm always bewildered... government contracts by hedwards · · Score: 4, Interesting

      It's a good idea that they're paring things back and hopefully reducing the number of sites that are necessary. Here in the US, WA to be more specific, our state government did that some years back. They cut it back to just one website, with sub domains for various parts of the government. The basic idea was that pretty much any idea should be no more than a handful of clicks away from the front page of the site. And if you couldn't do that you should be able to click on a unified search engine that could find any state resource in minimal time.

      Admittedly, it's not perfect, but I've found it to be an efficient way of finding information on state government. And it actually does a better job than many corporate sites do in terms of accessibility.

    3. Re:I'm always bewildered... government contracts by suky · · Score: 4, Informative

      It's a two way street. Governments are slow to adopt streamlined purchasing systems because they're spending tax dollars and so everything has to be accounted for and purchases authorized in various different and often complex ways. Many vendors are more then happy to put up with all the inane purchasing requirements BS the government will throw at them in exchange for a high-volume and usually exclusive contract with higher prices then retail consumers would pay.

    4. Re:I'm always bewildered... government contracts by Chelmet · · Score: 5, Insightful

      they didn't know what they wanted or needed, and it certainly wasn't our job to figure it out.

      Erm, as far as I'm concerned, that's exactly your job. Its what a requirements capture is for. I feel quite offended by this attitude of yours - you're the expert. If I went to an architect and asked for a floating house, it would be his job to tell me that that's not what I really want, and to work with me on something more appropriate, rather taking the money and running away before my wife gets home.

      I hope you enjoyed the coke you snorted off hooker's cracks with my tax money.

    5. Re:I'm always bewildered... government contracts by Anonymous Coward · · Score: 3, Interesting

      especially given their terribly below level of quality and usefulness.

      Aww, come on, tell me this isn't the best thing you've ever seen.

    6. Re:I'm always bewildered... government contracts by MichaelSmith · · Score: 5, Insightful

      they didn't know what they wanted or needed, and it certainly wasn't our job to figure it out.

      Erm, as far as I'm concerned, that's exactly your job. Its what a requirements capture is for. I feel quite offended by this attitude of yours - you're the expert. If I went to an architect and asked for a floating house, it would be his job to tell me that that's not what I really want, and to work with me on something more appropriate, rather taking the money and running away before my wife gets home.

      I hope you enjoyed the coke you snorted off hooker's cracks with my tax money.

      The Government employees paid to design projects like this are themselves on the take in a different way. They want to use the project as enhance their reputation. Key to this is having lots of bells and whistles. Flashing lights help too. If you can get the Minister a media opportunity then your career is looking up.

      The customer is always right, and frequently corrupt.

  3. Yes, well... by djupedal · · Score: 3, Insightful

    This 'revelation' is simply another illustration of how bureaucracy works.

    No one should be surprised to find competing layers of effort, working from silos, oblivious to duplication of effort when they look at this.

    It's a symptom, not the issue. It's how govt. works.

    Good luck making any effective changes at the delivery level...

    1. Re:Yes, well... by Hognoxious · · Score: 3, Insightful

      It's a symptom, not the issue. It's how govt. works.

      Big corporations - especially ones that have grown through acquisition - aren't that different.

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  4. Dear slashdot.org by mysidia · · Score: 4, Funny

    I regret to inform you, that the UK government has recently begun conducting a review of 820 websites, and your web site is to be terminated immediately, due to excessive costs to the taxpayers.

    The UK Central Office of Information recently revealed the high cost per visitor of £11.78 to our websites.

    Your recent article linked to the BBC, making your web site part of ours. The BBC.CO.UK received nearly 100 million page views, referred by the slashdot.org page, costing the taxpayer £1 billion.

    Therefore the Central Information Office has issued an order that slashdot.org be shut down immediately, as a cost saving measure. Please comply, or the ramifications could be dire.

  5. Re:How much is each visitor worth? by pandrijeczko · · Score: 3, Informative

    Oh yes, the "joys" of the good old UK Post Office... ...a place where there are always as many closed counters as there open ones... ...a place where there is never any attempt made to stagger employee lunch breaks to take into account the fact that they are busiest during lunchtime periods... ...a place where the staff will openly moan at you if you drop in a parcel for which you have previously purchased postage online simply to try and help lessen the queues at the counters because it turns out that the actual Post Office gets no revenue from those types of parcel.

    These days I go into a Post Office only when there is absolutely no alternative.

    --
    Gentoo Linux - another day, another USE flag.
  6. promoting chips? by pbhj · · Score: 3, Insightful

    It's not the contradiction that gets me - it's that anyone in gov thinks that it's necessary to promote eating chips.

    Every town has several chip shops, most pubs and restaurants serve them, all the supermarkets sell them surveys show that people are eating them several times a week and some people at every (non-breakfast) meal time. They are considerably less healthy than other options ... so government are spending money promoting them and hiring (C-list) celebs to do videos and such.

    There can be no one in Britain that lacks knowledge of chips.

    The other more general issue I have is that the gov do individual tendering and have individual web departments to manage all those sites - they should just use a standard couple of CMSs across gov. They don't need to brand everything or have bespoke sites all the time. They should be providing information not marketing things to us.