Customers Question Tech Industry's Takeover Spree

crimeandpunishment writes: "When it comes to the world's largest technology companies, is bigger better? Maybe for the companies, but maybe not for their customers. Tech companies, which have spent $350 billion buying other companies over the past few years, have marketed their acquisitions as beneficial for their customers, offering them a broader range of products, and making it easier for one-stop shopping. But changes in customer service may be offsetting any benefit. In the words of the chief information officer for a large association, 'When the smaller guys are gobbled up by bigger guys, in theory it's supposed to be better, but in our experience it's been worse.'"

Comments

Re:Over seas customer service sucks! and some time

[fuzzyfuzzyfungus]

Why can't we use people in prison for low level cheap phone centers?

Because cruel and unusual punishment is unconstitutional...

Re:Take over

[jordan_robot]

Cannot reply: recursive loop choking system...