Customers Question Tech Industry's Takeover Spree

Posted by Soulskill on Monday July 5, 2010 @10:32AM from the ask-sun-how-it's-going dept.

crimeandpunishment writes: "When it comes to the world's largest technology companies, is bigger better? Maybe for the companies, but maybe not for their customers. Tech companies, which have spent $350 billion buying other companies over the past few years, have marketed their acquisitions as beneficial for their customers, offering them a broader range of products, and making it easier for one-stop shopping. But changes in customer service may be offsetting any benefit. In the words of the chief information officer for a large association, 'When the smaller guys are gobbled up by bigger guys, in theory it's supposed to be better, but in our experience it's been worse.'"

1 of 156 comments (clear)

Min score:

Reason:

Sort:

Re:Customer Support: not malice, it's bureaucracy by mgblst · 2010-07-05 17:48 · Score: 0, Troll

*HP doesn't even try to hide that their support is outsourced to India. If you log-on to their professional support, you can tell right away by the names.
So, you want them to try to hide it? That makes you happy, and you can pretend that all is right with the world? You want to be lied to? I guess you don't believe in global warming.