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Woman's Nude Pics End Up Online After Call To Tech Support
Tara Fitzgerald couldn't find the nude pictures she planned on sending to her boyfriend, but instead of just taking more, she decided to see if a Dell tech support call could fix her problem. Apparently the tech support guy found them. Unfortunately, he then put them up on a site called "bitchtara."
lol
The bare facts certainly are disturbing. But the naked truth is that Dell's customer service is just obscene. I think that support analyst should be stripped of his position.
Probably that Dell employees would actually respect customer confidentiality. Would it be any different if it had been a confidential business letter or accounts statement?
I hope the employee has been dropped from a very great height by Dell. It doesn't inspire much trust in getting support from them.
Aide-toi, le Ciel t'aidera - Jeanne D'Arc.
If true, someone at Dell could end up having a friendly conversation with someone from the FBI.
If it was only exposure of private data (pictures) then Dell may have gotten away with a just a civil resolution. If it is true that the tech extorted a laptop, then it becomes a criminal case. People can go to jail.
This could become quite costly to Dell in terms of goodwill if proven that someone representing them extorted material goods from one of their own customers.
No sig. Move along - nothing to see here.
The fact that he's a Dell Employee is irrelevant (though no doubt the company will get sued, too). This is a simple case of theft and harassment. Jail for the perp, leave his boss alone.
Next!
They still haven't fixed his keyboard?
From the video: "I trusted him because he was a Dell technician"
Using my amazing powers of deduction, I have found this to be the root cause of the trouble.
-1 disagree is not a modifier for a reason. -1 troll, flaimbait, redundant, overrated are NOT acceptable substitutes.
...get yourself and a few hundred friends to star war-dialing the company...
For those not familiar with the practice, that's when you call someone and make wookie noises into the phone.
"Convictions are more dangerous enemies of truth than lies."
"Romantic conversations
...
...
Following the initial technical call, conversations between Fitzgerald and Shaikh quickly turned personal. Fitzgerald admitted being flattered by the attention from the Indian support tech, whose MySpace page identifies him as being 24 years old. "He's very charming and he knew exactly what to say. It warmed my heart," she said.
Fitzgerald shared a number of personal e-mails Shaikh sent her from his Hotmail account shortly after their first conversation, including the following message dated Jan. 11, 2009:
"There are no words to express how I feel about you. I constantly search for the words, and they all seem less than I truly feel. You are my life, my heart, and my soul. You are my best friend. You are my one true love. I still remember the day we first met. I knew that you were the one I was meant to be with forever."
On Valentine's Day 2009, Fitzgerald said Shaikh told her he had fallen in love with a 22-year-old woman in Tennessee who had also called Dell technical support.
Fitzgerald later discovered two mysterious purchases on Feb. 17 totalling $802 charged to her Dell Preferred credit card. She called Dell and was told the charges were for a computer system and router shipped to a woman in Waynesboro, Tennessee."
(Outsourcing nightmare: Sacramento woman describes Dell tech support abuse (watch video report), RGJ.com, July 29, 2010)
I would agree with most of what you said...Except...
Just as there is little the company could do to stop this, they also have to expect to pay for the damage done. That is the price of doing business. Being liable for damages and being bad are not the same thing.
If one of the trees in my yard falls over in a storm and crushes my neighbors car, I am liable for paying for it. I am not a bad man because of it.
This woman called Dell. She did not look up this perticular tech person and seek his help. She called Dell. Dell answered the phone. They used this tech as their agent, but the company responded. The woman did not have a business arrangement with the tech. She had one with Dell. Is Dell evil for hiring this guy? Not likely. Are they responsible for the actions of their agent. Yes.