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British ISP Sky Broadband Cuts Off ACS:Law

An anonymous reader writes "British ISP Sky Broadband cut off ACS:Law and refuses to cooperate after at least 4,000 of their customers' information was carelessly leaked. According to Sky Broadband, 'We have suspended all co-operation with ACS:Law with immediate effect. This suspension will remain in place until ACS:Law demonstrates adequate measures to protect the security of personal information.' Sky Broadband had been providing customer information to ACS:Law as part of their anti-piracy operation."

27 of 121 comments (clear)

  1. and the pornography they're accused of sharing by MichaelSmith · · Score: 4, Funny

    ..we need more detail about this. Examples are required.

    1. Re:and the pornography they're accused of sharing by jack2000 · · Score: 5, Informative
    2. Re:and the pornography they're accused of sharing by MoonBuggy · · Score: 4, Interesting

      One of the more interesting aspects of this story is the attempt at damage control that ACS:Law are trying to pull. To quote their statement to the BBC: "All our evidence does is identify an internet connection that has been utilised to share copyright work," he told BBC News when pressed about the BSkyB database. "In relation to the individual names, these are just the names and addresses of the account owner and we make no claims that they themselves were sharing the files," he added.

      Seems a pretty sharp turnaround from threatening legal action against those people based on that same evidence, doesn't it?

    3. Re:and the pornography they're accused of sharing by matazar · · Score: 5, Informative

      I think the best part is them claiming that they were hacked, when in reality they made the site's backup available on their main page for all to download for a short period of time when they were trying to restore the site after the DDoS attack. A zip file that was not encrypted in any way that contained EVERYTHING.
      Smart move guys! Especially considering the amount of page requests you were getting,

    4. Re:and the pornography they're accused of sharing by SuricouRaven · · Score: 4, Informative
      Unencrypted files on a webserver at that.

      4chan was the cause of the breach, but not intentionally. Their DDoS successfully shut down the website. ACS:Law's IT staff attempted to disable that function of their server in order to minimise the impact of the DDoS on other aspects of the business, but in their haste they screwd up and revealed that the site backups were actually on the webserver, hidden only by not publishing the filename to retrieve them. ACS took down the files for their website, server started returning the index page by default, backup files revealed.

    5. Re:and the pornography they're accused of sharing by Xest · · Score: 4, Informative

      This is why they're in breach of the data protection act on a massive scale. The hack wasn't the result of the leak of customer data, their incompetence and poor data protection practices were.

      The information commissioner's comments were interesting on the news last night- he said something along the lines of "I don't have the power to shut a company down, but I can issue a fine of upto half a million pounds which can obviously have a devastating effect on a company of this size". His comment seems quite telling as to what he perhaps has in store for this company due to the fact they've breached the DPA on a massive scale.

      What I'm not sure about, is whether private citizens have any legal recourse for compensation also- can the people whose details were leaked now sue the company for this? If they were not the ones who downloaded the materials can they sue under defamation laws or similar? I know if I was on those lists I'd certainly be exploring my options to give them a taste of their own tactics.

      Hopefully this will be devastating for ACS:Law, and it might also be worth noting that under the DPA individual employees can be held criminally responsible for unauthorised release of data too such that for example, the IT guy there who put the personal data on the public web may face a personal fine or prosecution also.

      It's nice that for once, a combination of incompetence and assholery may just be receiving the kind of response it deserves rather than simply being sweeped under the carpet. Partly because our information commissioner is more keen on punishing private sector breaches like this that fall under his remit than the police or government are over similar matters (e.g. Phorm) that fall under theirs. The only downside to the guy is he still seems to let public sector breaches go largely unpunished - i.e. the infamous HMRC 25 million record breach, although I suspect that's more a case of the government exerting influence on him (i.e. the threat of redundancy).

    6. Re:and the pornography they're accused of sharing by rtb61 · · Score: 3, Informative

      More embarrassingly that disclosed information also detailed ASC:Law main business tactic. File copyright claims againts people for P2P porn ie. blackmail them into paying off rather than be publicly disclosed for sharing same rather nasty porn basically a 500 pounds a go.

      More coverage here http://arstechnica.com/tech-policy/news/2010/09/amounts-to-blackmail-inside-a-p2p-settlement-letter-factory.ars/.

      Apparently the normal route of extorting poor people to pay off rather than fight of the civil suits as done in the US doesn't really work in the UK as such the have gone down the blackmail route. It will be interesting to see what happens in France now that the right wing government has allowed open slather on basically baseless "WeSaySo" copyright claims (http://muppet.wikia.com/wiki/WESAYSO dinosaur claims from a dinosaur industry).

      --
      Chaos - everything, everywhere, everywhen
  2. blackmail by MadUndergrad · · Score: 5, Insightful

    So the blackmailer accidentally exposes the blackmail, and Sky is upset not because they've been working with a blackmailer but because the blackmail got out early. Classy.

    1. Re:blackmail by Moryath · · Score: 4, Funny

      Of course Sky is upset because the blackmail got out - they were KNOWINGLY WORKING WITH THE BLACKMAILERS.

      Whoever greenlit "working with" ACS:Law or anyone else of the sort at Sky ought to immediately be canned, stripped to their underwear, and unceremoniously thrown into the street never to find a job working at any telecommunications or technology firm again. And the people who hired those idiots should get the same treatment.

  3. Should of refused to cooperate from the start. by spikestabber · · Score: 5, Interesting

    Do UK ISP's not have a set of balls to stand up for their customers? They were so against the Digital Economy Act, but when it comes to giving up their customer details to a shady law outfit that wants to extort them, thats apparently just fine.

    1. Re:Should of refused to cooperate from the start. by Spad · · Score: 3, Interesting

      Virgin & Talk Talk did; almost all the others agreed in advance not to contest applications by ACS:Law for court orders compelling them to divulge user information, which made it trivial for them to operate their little extortion scam.

      Technically, it's a DPA breach for ISPs to provide user information to a 3rd party *without* a court order (or the explicit permission of the user in question).

  4. For those like me who don't know what ACS:Law is.. by JoshuaZ · · Score: 4, Informative

    ACS:Law is a British lawfirm that has done a lot of IP related stuff although apparently was not all prominent until their recent forays into dealing with piracy issues. http://en.wikipedia.org/wiki/ACS:Law . They should not be confused with the American Constitution Society, although that organization has the website acslaw.org. ACS:Law's homepage is http://www.acs-law.co.uk/ although amusingly enough it doesn't turn up on the first page of Google hits at all when you Google for "ACS Law."

  5. Re:Hmm... by TheGratefulNet · · Score: 4, Informative

    and for extra points, this horse happens to be named 'streisand'.

    anyone who didn't know these guys were incompetants, knows it now.

    --

    --
    "It is now safe to switch off your computer."
  6. Rudyard Kipling by Bob9113 · · Score: 5, Insightful

    It is wrong to put temptation in the path of any nation,
    For fear they should succumb and go astray;
    So when you are requested to pay up or be molested,
    You will find it better policy to say: --

    "We never pay any-one Dane-geld,
    No matter how trifling the cost;
    For the end of that game is oppression and shame,
    And the nation that plays it is lost!"

    - Kipling

    ISPs, I know you see dollar signs in your eyes when you think of ways to be the gatekeeper, and find colluding with the usurpers profitable. But when you feed them, they grow. Be it government, lobby, or privileged corporation seeking more privilege, they will never stop. If you think you can make them your ally, you are fools. Their hunger cannot be sated. They will eat everyone you feed them, then finding their bellies fat but their plates empty, they will devour you.

    Serve the user. Fight for the right to provide an honest service. There you will find a rare thing these days: A business model which is stable in the long run. The road you are on leads to fleeting riches followed by Herculean efforts just to restore the tenth part of what you are pissing away today.

    1. Re:Rudyard Kipling by AJWM · · Score: 3, Insightful

      Exactly so.

      "...we've proved it again and again,
      That if once you have paid him the Dane-geld
          You never get rid of the Dane."

      --
      -- Alastair
  7. Good tactic by russotto · · Score: 3, Insightful

    This does suggest a way those willing to take direct action could hurt the xxAAs efforts. DDoS attacks are just a nuisance, but theft of sensitive data drives a wedge between the xxAAs and the ISPs they need to co-operate with them.

    1. Re:Good tactic by fluffy99 · · Score: 4, Insightful

      This does suggest a way those willing to take direct action could hurt the xxAAs efforts. DDoS attacks are just a nuisance, but theft of sensitive data drives a wedge between the xxAAs and the ISPs they need to co-operate with them.

      It's a fine line though. Some politician could easily spin this so that it appears that evil pirates are hacking into systems and exposing the personal data of innocent folks. Of course more legislation would be needed to go after these evil-doers.

  8. Re:For those like me who don't know what ACS:Law i by iammani · · Score: 4, Informative

    A small correction. Their homepage is http://www.acs-law.org.uk/ . Anyway they seem to have been slashdotted (and 4channed probably), so it doesnt matter what their website is.

  9. Great PR by Psychor · · Score: 4, Insightful

    It seems Sky are very quick to trumpet in a press release how wonderful they are now that they've decided not to continue handing over thousands of customer details to a company with woefully inadequate security procedures (for now). However personally I'd be more impressed if they'd verified that the details would be handled securely before handing them over and getting them leaked in the first place.

    I guess the main lesson for us Brits here is to make sure all your pornography is hardcore enough that it's illegal in the UK, then you can't be held in breach of copyright for sharing it. You will of course break some other laws, but there isn't much that's legal here these days anyway!

  10. What's the legality of the ISP sharing the info? by fluffy99 · · Score: 4, Interesting

    Just wondering if the customers have any grounds for suing the ISP. Did their contract have terms that even allowed them to share the info with this legal firm? Would inspection of the traffic flows to generate the data provided to the law firm constitute invasion of privacy or illegal wiretapping?

  11. Re:For those like me who don't know what ACS:Law i by PatPending · · Score: 3, Funny

    A small correction. Their homepage is http://www.acs-law.org.uk/ . Anyway they seem to have been slashdotted (and 4channed probably), so it doesnt matter what their website is.

    Slashdotted my arse; did you read the title of the post? British ISP Sky Broadband Cuts Off ACS:Law (emphasis added).

    Perhaps Mr. Praline can explain it better:

    'E's passed on! This website is no more! It has ceased to be! 'E's expired and gone to meet 'is maker! 'E's a stiff! Bereft of life, 'e rests in peace! If you hadn't nailed 'im to the server rack 'e'd be pushing up the daisies! 'Is metabolic processes are now 'istory! 'E's off the twig! 'E's kicked the bucket, 'e's shuffled off 'is mortal coil, run down the curtain and joined the bleedin' choir invisibile!! THIS IS AN EX-WEBSITE!!

    --
    What one fool can do, another can. (Ancient Simian Proverb)
  12. Re:For those like me who don't know what ACS:Law i by iammani · · Score: 3, Informative

    British ISP Sky Broadband Cuts Off ACS:Law

    Mmm, I read it as British ISP Sky Broadband Cuts Off [Ties with/Cooperation with] ACS:Law. Now that I have RTFAed, it seems they actually did mean it both literally (cut access to the website) and figuratively (cooperation with ACS:Law).

  13. Re:What's the legality of the ISP sharing the info by SydShamino · · Score: 3, Informative

    Had you read the Plusnet link in the summary, you'd see, at least for that ISP, ACS:Law requested and received court orders requiring the delivery of customer information. It's not likely that they took different action with Sky Broadband.

    In other (U.S.) words, ACS:Law acquired sensitive information via John Doe discovery, then put that information, unencrypted, on their web site. The people who provided it to ACS:Law under the directive of a court order aren't likely culpable.

    --
    It doesn't hurt to be nice.
  14. Re:For those like me who don't know what ACS:Law i by mpe · · Score: 3, Funny

    I thought it was some weird perl module.

    No doubt someone will now write a perl module which accuses random ISP customers of copyright infringement.

  15. Kipling was indeed a prophet by Kupfernigk · · Score: 4, Interesting
    Given our current financial crisis, I can't help adding a bit more Kipling:

    As I pass through my incarnations in every age and race,
    I make my proper prostrations to the Gods of the Market Place.
    Peering through reverent fingers I watch them flourish and fall,
    And the Gods of the Copybook Headings, I notice, outlast them all.

    The "Gods of the Copybook Headings" are exactly what you are describing.

    Kipling was widely regarded as an Imperialist, but in fact he believed in the fundamental equality of all human beings - the heroes of Kim are, respectively, Irish, Afghan, East Indian and Tibetan Buddhist - the importance of blue-collar workers, and the importance of a stable economy based on mutual trust. It's a pity he has no modern equivalent.

    --
    From scarped cliff or quarried stone she cries "A thousand types are gone, I care for nothing, no not one."
  16. I'll say it. by Revvy · · Score: 3, Insightful

    Nice work, anonymous. Thanks.

  17. Re:What's the legality of the ISP sharing the info by arkhan_jg · · Score: 4, Informative

    ACS:Law were using Norwich Pharmacal civil orders against the ISPs; there basically demand information relevant to a future court case from a third party, in this case the ISP. Sky broadband chose not to contest these court orders, and just supinely handed over the data. Nor did they notify their subscribers that such an order was taking place, so they could fight it if they chose.

    In fact, ACS:Law were combining these requests into huge tranches of data - one such recent one was 25,000 BT Broadband IP addresses, expected to ID 15,000 subscribers.

    Virgin and Talk Talk refused to go along with these orders without a fight - potentially forcing ACS:Law to do a Norwich Pharmacal order per individual IP, which would be ruinously expensive - so the leaked emails reveal that ACS:Law specifically did not target them.

    So yes, it's true that Sky Broadband were under court order - but it was one they supinely accepted, with the IP addresses in bulk. Uncontested, the judge has little choice but to rubber-stamp the request from ACS:Law. Sky may not be at fault for the data breach (they hand the data over securely), but they certainly are for co-operating with ACS:Law, a known dodgy legalised extortion outfit, without even bothering to attempt to protect their customers.

    ACS:Law is under investigation by the Solicitors Regulation Authority for the way they go about their 'letters with menaces, demanding £495 or else' campaign; Crossley, their head solicitor, has been investigated twice before.

    --
    Remember kids, it's all fun and games until someone commits wholesale galactic genocide.