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Why Warhammer Online Failed — an Insider Story
sinij writes "An EA insider has aired dirty laundry over what went wrong with Warhammer and what could this mean for the upcoming Bioware Star Wars MMORPG. Quoting: 'We shouldn't have released when we did, everyone knows it. The game wasn't done, but EA gave us a deadline and threatened the leaders of Mythic with pink slips. We slipped so many times, it had to go out. We sold more than a million boxes, and only had 300k subs a month later. Going down ever since. It's 'stable' now, but guess what? Even Dark Age and Ultima have more subs than we have. How great is that? Games almost a decade [old] make more money than our biggest project."
The (unverified) insider, who calls himself EA Louse (named after the EA Spouse who brought to light the company's excessive crunchtime practices) says similar trouble is ahead for the development of Star Wars: The Old Republic. EA has not commented yet. God of War creator David Jaffe has criticized the insider for having unrealistic expectations of working in the games industry.
Myself included, even if we had no intention of investing the time required to play an MMO anymore.
Warhammer's real problem was that it learnt all the wrong lessons from WoW, and tossed out the superior RvR design from DAoC. The silly instanced RvR bled off too many people from the in world zones because it was easy to just jump into. Rather than the back and forth of DAoC's RvR where you'd sometimes be outnumbered and have to mount a last stand at an important keep, there was bland, perfectly balanced by numbers twitch RvR.
Of course, even numbers doesn't mean balanced. If your pick up group got matched with an opposing guild group, you had no real chance.
Still, I might play from time to time if they made it f2p.
I'm working in the games industry for quite a few years now, meanwhile as a project manager (just for a small, independent studio) and those are some of the lessons that I have learnt so far:
- Have a plan and and be ambitious - but have realistic expectations.
- Ship it when it's done.
- Stop it when you see you will never reach your goal.
- Don't release crappy software, it will hurt you in the long term.
- Be honest to yourself and the people around you (in that order!)
So stuff like Warhammer, Age of Conan, Hellgate London, etc. should have never been released the way they got released.
"And you know what they’re most proud of? This is the kicker. They are most proud of the sound. No seriously. Something like a 20Gig installation, and most of it is voiceover work."
Maybe I'm shallow, but this is one of the biggest reasons I'm interested in The Old Republic. Full voiceovers on an MMORPG implies someone was actually interested in the plot and user experience, and is trying to deliver something on par with a single player game.
And 20 gigs of space? C'mon now. That's not much these days. Hell, I remember when I have a 100 meg hard drive, and my full install of Warcraft 2 was 80 of that. I've dealt with worse.
Independent game design can be a good portion of that idealized vision you have of game design, so long as you accept the uncertainty of a paycheck or health insurance, have the patience to grow slowly on small projects, and have supreme amounts of confidence in yourself and your team. If you're a part of the "industry" though, it's just your standard corporate bullshit and politics with a "game company" skin laid over it. They will use and abuse the talent exactly the way the music industry does, and promote the bland, boring, two-faced corporate assholes in charge when they're done firing all the real brains behind the product.
If you must work in the games industry, do it to get some experience for a resumé, then leave with some patient friends to start a little shop and have some fun. That or start the shop off your own ideas and spare time while working a real job. Sticking with "the industry" will chew you up, spit you out, sap your soul, and generally make you hate life.
The game actually is quite a lot of fun and it's finally been going in the right direction for the last 8 months or so. They've focused entirely on the PvP/RvR experience though, so those looking for updates to the PVE aspect of the game should probably look elsewhere. As for the dull keep-taking in T4, that's being overhauled in the patch that's currently on the test server. They did a similar overhaul of the end game that's city invasion which turn out to be quite good. They're definitely on the right track these days, but it be too little too late. I know me and my friends will stick around for a while longer though, there's simply no pvp experience that gets close elsewhere.
This kind of reminds me when an employee resigned and in their letter of resignation gave their reason (basically pointing out how corrupt, dishonest and incompetent our manager was). Of course, the next layer up just ignored it as "that person no longer works here, and therefore their observations will not be considered". After hearing about what was written, we all thought that it would be certainty that the manager was going to be replaced. Long story short, they just blamed the guy that left.
Needless to say, two months later the entire engineering team (all five of us) resigned in the same way. All five letters were put on this guys desk within the space of 30 seconds. The look on his face was priceless. This was years ago, and that guy is still working there.
Actually, I dunno... at the risk of coming across as schadenfreude, I kinda feel vindicated. Relatively soon after launch I wrote a post titled something like "Warhammer: Curse Of The Half-Arse", detailing some ways in which it was a half-arsed unfinished mess. Not only I had a bunch of fanboys telling me I'm wrong -- and verily, according to them even WoW had never been better -- but some flat-out accused me of lying.
Now it turns out that it _was_ unfinished, and even at least one dev says so. And it's apparently insightful now to say "what else is new?" about that.
Not that the fanboy squad will learn anything from it. Come next game, they'll again bark to defend their corporate idol and accuse users of making up issues that get officially fixed in the next patch, or are documented in some patch notes, or is acknowledged in some dev blog or interview. But woe if you're the one saying that their corporate idol did anything less than _perfect_.
At any rate, I'm guessing for some people it must be new. 'Cause it sure wasn't obvious to them at the time.
A polar bear is a cartesian bear after a coordinate transform.
After they fixed up the game they announced their "free trial" program, so I decided to give it a shot.
I played EQ1 in high school for two years, and used a buddies EQ2 sub for a year while he was deployed overseas, but other than that hadn't touched an MMO in years.
I actually *really* enjoyed it. I thought the experience was really polished. The graphics were decent. They seemed to fix some of the gameplay mechanics that had always annoyed me in MMO type games. The problem was I simply don't have the time to sink into an MMO, so rather than upgrade my trial account I just quit once I reached the trial level cap.
I've actually tried free trials of other MMOs since then, and have been pretty disappointed. WoW just seemed primitive and missing features after having played Warhammer. I also tried the free version of the EQ game, and was similarly disappointed. If I were looking to actually get into an MMO, I'd go with Warhammer Online in a heartbeat.
Plus from the organizations perspective, if the team has just lost one or more of its most talented core members then it cannot afford to also lose the group leader. No matter how incompetent the person might be.
In my experience employees that jump ship like that are seen as immature, and any issues that they raise during their resignation are chalked up to that employee having poor conflict resolution skills. I've done something similar to what the GP described, and in hindsight I regret it. After speaking with contacts at my former organization, the company's management looked at the situation as my supervisor being cursed with a number of disloyal employees, and gave her an opportunity to restructure her team.
Remember that throwing your immediate manager under the bus to their boss is not always a good strategy. That persons boss is likely the person that hired or promoted them in the first place.