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Why Microsoft Is So Scared of OpenOffice
GMGruman writes "A recent Microsoft video on OpenOffice is naively seen by some as validating the open source tool. As InfoWorld's Savio Rodrigues shows, the video is really a hatchet job on OpenOffice. But why is Microsoft so intent on damaging the FOSS desktop productivity suite, which has just a tiny market share? Rodrigues figured out the real reason by noting who Microsoft quoted to slam OpenOffice: businesses in emerging markets such as Eastern Europe that aren't already so invested in Office licenses and know-how. In other words, the customers Microsoft doesn't have yet and now fears it never will."
younger people means less MS Office users when those people grow up which means smaller market share whether by install base or brand name recognition. If I was in my teens/20's right now and I had an option for running pirated PS or GIMP I'd go with GIMP. Same with office I'd rather go and download OO right off the site then spend days trying of warez versions which could possible have infected my computer.
by TheSpoom (715771) Uncaring Linux user here. I have nothing to add to this but please continue. *munches popcorn*
Once Open Office (particularly Calc) can compete with Microsoft in terms of performance, stability, and features, then and only then will Microsoft need to worry about Open Office.
Probably 90% of people use Office for basic word processing and the occasional basic spreadsheet, for which a ten-year-old version is overkill.
A Honda Civic cannot compete in every way with a Hummer.
And yet, a lot of people find it does well enough for the price.
I'm sure many would like a Bugatti Veyron too. But since the support costs are too high, they usually go with a less expensive car without such high required costs.
She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
Microsoft using the old "total cost of ownership" line is what they usually use on customers.
It is easy enough to test which one results in more support calls. Have some departments use Microsoft Office and have other departments use OpenOffice and track who asks for more help.
Oracle is in the enterprise space with their database products and Microsoft knows they will push OpenOffice to try to keep Microsoft out.
Having customers that don't need to talk to Microsoft is what Oracle wants.
Whether or not this is obvious, there's an interesting point here. This ad will be circulated far wider than its original target market. This suggests that this will help Open Source here in the US.
Indeed, one of the key uses I have for this sort of thing is SELLING FOSS. My approach is to look at this carefully and determine how one can use it. While this is less useful than the old Get the Facts campaign, it does provide some fodder for FOSS consultants. First, the fact that Microsoft is attacking it is significant. Secondly, the problems discussed are real ones for some customers. Understanding the problems and how to avoid them is key to make a migration work. Saying "don't let this happen to you. Use MY services!" is a very powerful thing.
Moreover it addresses a number of issues, including "who will fix it?" ("I will if you pay me to!")
LedgerSMB: Open source Accounting/ERP
And, Ballmer has the right to be concerned about the 300 million pc market is eaten by both Apple and Linux:
and
And, OpenOffice runs on Android mobile phones: http://www.alwaysonpc.com/aboutOpenOffice.php. That is something for Microsoft to be sleepless about.
OpenOffice on Android mobile phones. Mmmmmm. Sweet.
The MS video features this gem: "New employees lacked OpenOffice.org applications' use skills that significantly increased employees' adaptation period and adversely affected their operational efficiency." -- Igor Gentosh, Head of Systems Integration Department, Kredobank JSC
Uhhmm ... so is that the reason you went and changed the entire interface in Office 2007 to the ribbon? If anything OO preserves skill investments.
OO is basically Office97+, which was a great version. OO is just fine for the non-templated letters that pass for "Office suite" use in most offices. Not that it doesn't have better templates (and page formats, too).
The only major deficiency is the non user-friendly macro system.
I'm not a lawyer, but I play one on the Internet. Blog
Since Oracle seems determined to destroy OpenOffice themselves.
A few of the quotes in the article are about poor support of open source products. But Microsoft don't have very good support either. Depending on license you get limited support or have to pay per incident. You usually just end up searching the internet to solve your problem whichever product you use. So what am I paying for again?
The ONLY thing I've seen Office do better than Open Office is macros. I'm a huge D&D nerd, and HeroForge won't work with Open Office.
But that's a very specific thing, and other than that I haven't come across anything, so I just don't sue HeroForge. That isn't accurate of the general population I'm sure, and others may find faults with Open Office that I haven't, but that's just my personal experience.
It's *NOT* about being a Microsoft "shill", it's a matter of being realistic and understanding that the Open Office product doesn't *YET* measure up in terms of professional standards and needs, what people that use such products in a serious business setting need.
For the one percent of people who actually _need_ them.
For the other 99%, Open Office is fine.
In most economies some 95% of companies and at least half of all employment is in SMEs. >90% of those companies will also never use any of the advanced features MS office has, and OOo is missing. Even sharing documents (as in: opening at the same time for editing - I once tried but failed in a recent version of OOo Calc; no idea on how MS Office is doing there) is often not done.
In large businesses I wouldn't be surprised if >90% of the users doesn't use those features. They probably don't even know it exists.
Actually I think 99% or more of the Office users wouldn't be able to name a feature that does not exist in the other suite, even if you would let them use both for a year for normal work, office and home.
We have to be realistic indeed (MS seems to be): how many people know what a macro is, and how to use it? What VB script is, or how to use it?
Have you tried using windows?
I've found windows the best platform to play WMV files and run Silverlight. There might be better software out there but windows 7 just runs this without any extra setup. Frankly it is the best for this task and you should seriously consider using it if you want to be in the *know* about these topics.
The bottom line is whatever Microsoft says or attempts as a fear tactic, it won't make any difference whatsoever to a very large number of those consumers. They simply cannot afford Office at any price Microsoft would offer it--other than free. When you have no money, free (or theft*) is the only alternative. Given that reality, Microsoft is jousting at windmills and trying to squeeze blood from a turnip.
* Might we next be seeing not-so-subtle threats in those emerging markets about using illegal copies of Office? Betcha we will.
/.'s Psychic-in-Residence: Psychic to the Geeks
The thing is, there are all sorts.
There -are- businesses which use Excel for the features. That is, they use features that are hard to use, or nonexistant in OpenOffice.
But there are -also- a lot of businesses that use Excel because, honestly, they've never honestly considered the fact that there even exists alternatives. Many of them never use formulas more advanced than basic arithmethic and perhaps SUM(..) - but nevertheless fork over the cash for Excel for their entire staff.
The former can't easily swap, but the latter could. And there's a lot of excel noobs, for every Excel guru, out there.
"I need something I can rely on. If an open source based system breaks, who's going to fix it?" -- Jeff Cimmerer, Director of Technology, Pittsford School Districts
The whole idea of Open Source is that it's open for anybody to fix it. If you've got the skills you can fix it yourself. If you're a business with a genuine interest in the FOSS you think is broken, but don't have the skills to fix it yourself, you can at least log a bug report if not hire someone to fix it for you if you consider it urgent.
Yes, you can also log bug reports with Microsoft for their software. But you're still at the mercy of Microsoft to actually get it fixed - trawl support forums about Microsoft's ClickOnce deployment system for .NET Framework 2.0 or later and you'll understand that Microsoft is quite willing to acknowledge the presence of bugs (and anti-features) and, strangely, also willing to publicly acknowledge that they have no intention of fixing them. Ever.
I've logged the same bug on Windows Find/Search since Windows NT 4.0 and yet it still isn't fixed in Windows Vista/7. (You can get search matches from unicode text files using the command line find tool, but Windows Find/Search cannot find those same matches - it only understands ASCII/ANSI test files.)
I abhor the use of macros in Excel because companies that use Excel usually ends up building datamining tools or some complex spreadsheets that calculate whatnot related to their business. They are usually a big mess of macros and VBA that ends up being supported by the internal IT-department and is one big headache. And just to make it more fun they can have some badly implemented Access "database" coupled to the spreadsheets.
Being able to do macros and/or script applications is usually a good thing since it can automate a lot of tedious work, and if properly implemented it wouldn't be a problem, but the majority of "applications" in Excel is just horrific in my experience. Usually someone makes something "nifty" then it spreads to the whole department and suddenly it's something that has to be supported and the feature creep sets in.
That's my experience anyway.
--- Reality doesn't care about your opinions, it happens anyway and if you are in the way you'll get squished.
Once Open Office (particularly Calc) can compete with Microsoft in terms of performance, stability, and features, then and only then will Microsoft need to worry about Open Office.
I have found Calc indispensible for it allows me to cut tables from browsers and paste it into a spreadsheet, and have it import perfectly. This has been of huge value to me. This does not work at all in Excel. Furthermore, I have found Excel to be a nightmare in its insistence on being "clever" and knowing better than me what is or should be in my document: insistently turning text that it thinks looks like email and web addresses into live links (something I have never wanted in my life), destroying text it thinks looks like dates into a non-recoverable form, its apparent inability to mix numbers (as text) and numbers (as numbers) in a single spreadsheet without nightmarish manual work-arounds, etc.
I have used Excel since before it was Excel (i.e. when it was still MultiPlan) and have found long ago that it passed the point of adding value and (as with most MS products) began adding misery instead. I happily use Calc and loathe having to fire up Excel now.
Starships were meant to fly, Hands up and touch the sky - Nicky Minaj
The company I work at has Office installed on everyone's computer. I generally use Excel, since that's the default for spreadsheets on my PC (too lazy/apathetic to change it). However, whenever I have to deal with some complex data, I will always use Calc. Why?
I will log a bunch of program output from my software (such as memory allocations), and I want a simple way of sorting them by file and line number, then I can see the ones that I really want. I could write a tool for this of course, but I would rather take an extra minute to do it by hand, as this doesn't come up that much. But importing arbitrary data (not comma separated but separated by words/spaces/newlines/various) is a pain in the ass in Excel. It involves saving it out as a txt file then importing. Calc will simply pop up a box asking what your delimiters are.
I've never had Calc crash on me, and I honestly don't know what the problem is. In fact, I've never seen any reason to use Office over OpenOffice. Granted, I spend more of my day in Notepad++ than Office, but still. People keep citing macros, but that just seems like an abomination to me anyway. Good riddance.
When I started working at my last job, we were initially using Openoffice for almost everything except for any documents that needed to go to clients, because documents that we created with Openoffice would not reliably open with the same formatting by clients who were using Microsoft office, particularly if indentation or outlining was used. Programmers such as myself did not generally need to have Office installed, since virtually all of the documents created by programmers were intended for internal only. Ultimately, however, it was realized that even documents that might initially be thought to be internal-only were often needed to be looked over by clients for review, and so eventually everybody had to install Office and use it for everything, simply so that we could compatibly communicate with the company's clients.
File under 'M' for 'Manic ranting'
I'd be shocked if an other product better supported MS' proprietry format than MS' products. Yes, MS Office is better in supporting MS Office macros. But OpenOffice is better in supporting OpenOffice macros.
For the one percent of people who actually _need_ them.
For the other 99%, Open Office is fine.
The problem is that 1% of the users need feature X, while a different 1% badly need feature Y, while yet another 1% find feature Z indispensable.
Many people who use your logic don't realize that this seemingly insignificant 1% adds up very quickly. Plus, these 1percenters are usually the ones who are vociferous and evangelical.
I actually tried to encourage my wife to use Open Office about a year ago. She needed to do a fair bit of document editing and rewriting work, and I gave her a (fairly powerful business-grade) laptop with only Open Office installed and told her about all the virtues of open software, and how Open Office is as good as MS Office, and after a short learning curve, she will not even miss MS Office.
Mind you, she was using Open Office mainly for straight-forward document work - document editing, proof-reading, rewriting, reformatting, etc. No macros, no formulaes, no fancy stuff.
Never worked. For a brief initial period, she was fine, and even pleasantly surprised by Open Office. Then, she started finding small issues with layouts, small features that were not present, etc. Then, she started facing deadlines and small issues with her clients.
Anyway, to cut a long story short, I ended up installing Office 2007 for her, and so far, so good.
As a neutral observer, I find -this- kind of anecdotal evidence compelling, and the reason why so many Open Office proponents are simply missing the point. In a business context where everyone else is using MS Office, Open Office had better support MS Office documents to a perfect degree, and offer the same toolset that MS Office provides.
Otherwise, the only potential market will be markets (mainly government organizations) where everyone uses or is forced to use Open Office.
I don't think fixing bugs is quite the kind of thing he's talking about.
I think what he means is "I can have a Microsoft-based solution set up by any two-bit MCSE I can hire for peanuts very easily. Seriously, I can put out an advert and have more replies than I know what to do with from people who will work for relatively little. If the person I hire messes up - maybe they misconfigure something, maybe there's something odd that requires specific steps in order to work properly - I can have people queueing up outside my door to fix it within 24 hours. I just need to open the Yellow Pages and dial the first number I find in the relevant section.
I can't do that with Linux because there are nowhere near as many qualified, experienced admins. Let alone anyone who I can hire for peanuts. And don't tell me that one Linux admin can do the work of four MCSEs, I don't need the work of four MCSEs, I need the work of one."
A recurring theme in the criticisms -- perhaps the most painfully misanthropic -- is that, since staff are trained to use MS Office, they simply can't figure out Open Office, and everyone who's switched back to MSO from OOO has seen support time and staff frustration drop like a rock. (Of course, going from MS Office 2k3's traditional interface to MS Office 2k8's "Ribbon" caused absolutely no confusion at all!)
But why is this? Why are people trained eat the bread and sip the MS Kool Aid so utterly helpless when faced with an alternative that doesn't look the same?
Well, it's because people with minimal computer skills teach other people with no computer skills that, in order to make this word look blue, you click this button in this place. Not "look for a color changer and select blue". No, it has to be under THIS menu, with THAT name, and looks like THIS button.
We don't teach people how to use computers or even software. We teach them very specific, contextless mundane steps.
What saddens me most is that I was able to document this twelve years ago and it's still the same today.
Terrorists can attack freedom, but only Congress can destroy it.
Problem: Excel doesn't ask for a delimiter.
Solution: Excel won't even ask for a delimiter.
And that's not even the first time I hear Microsoft fanboys rephrase the problem as the solution.
I've had the same problem. Excel expects that a CSV file is always separated with a comma. If you use the US version. En the European version, Excel expects that a CSV file is always separated with a semicolon.
If you have a file that's not separated with the separator Excel expects, everything ends up in column A. Even if you try to import a euro-style semicolon separated file into a US version of Excel.
Wow, if clicking on the image -> scale menu is "extremely primitive and clumsy-feeling to the point of being downright broken", then I wonder how Photoshop does it? A telepathic interface, maybe? Photoshop knows instinctively what size I want the picture to be and reshapes it without any command from me?
Your argument seems pretty desperate, like you are grasping at straws to find some shortcoming in Gimp. If you need to do it, then it seems like Gimp has improved to the point of being a serious contender to Photoshop by now. Good to know that.
The full truth is openoffice sucks and is hardly usable for real world use.
Have you actually used OpenOffice.org in the real world? Five or six years ago, I was in the mortgage industry and I used Calc to create some pretty complicated spreadsheets such as amortization tables (including adjustable rates loans). In fact, I used such spreadsheets as a sales tool because I could show a client how much he or she could save by refinancing or the potential impact of rate changes on an ARM.
"Hardly usable for real world use"? Bah. Hyperbole not based on real world use. Is it right for every situation? No, it's not but it is sufficient for about 95% of real world users.
Life is short; think quickly.