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Ex-Apple CEO John Sculley Dishes On Steve Jobs

digitaldc writes "Here's a full transcript of the interview with John Sculley on the subject of Steve Jobs. It's long but worth reading because there are some awesome insights into how Jobs does things. It's also one of the frankest CEO interviews you'll ever read. Sculley talks openly about Jobs and Apple, admits it was a mistake to hire him to run the company and that he knows little about computers. It's rare for anyone, never mind a big-time CEO, to make such frank assessment of their career in public."

25 of 417 comments (clear)

  1. Control by Anonymous Coward · · Score: 5, Insightful

    His tradeoff was he believed that he had to control the entire system. He made every decision. The boxes were locked.

    It wasn't only back then, it's especially true today. I don't know why everyone on slashdot seems to give him a free pass but say DRM, locked-down hardware, restrictions, end user licenses and so on are bad. Apple and Steve Jobs is basically everything that we should be against. Even Windows is open, even if you don't get the source code. Linux is obviously the best choice.

    Steve Jobs still is extremely fanatic about having full control in everything. So much for all us geeks who like to play around with the hardware and learn things. If everything back in the day was as closed as Steve Jobs wants it to be now, do you think we geeks could have learned so much ourself? Just to code some simple hello world application you would have needed to buy a "coding" license from Apple. Not really feasible for a 10 year old kid who is just starting to learn programming.

    1. Re:Control by Pojut · · Score: 4, Insightful

      I don't know why everyone on slashdot seems to give him a free pass

      One word: Shiny.

    2. Re:Control by JackieBrown · · Score: 5, Insightful

      I don't know why everyone on slashdot seems to give him a free pass

      I don't know what comment threshold you browse at to think that EVERYONE (or even close to that) gives Jobs a free pass.

    3. Re:Control by onionman · · Score: 5, Insightful

      His tradeoff was he believed that he had to control the entire system. He made every decision. The boxes were locked.

      It wasn't only back then, it's especially true today. I don't know why everyone on slashdot seems to give him a free pass but say DRM, locked-down hardware, restrictions, end user licenses and so on are bad. Apple and Steve Jobs is basically everything that we should be against. Even Windows is open, even if you don't get the source code. Linux is obviously the best choice.

      Not really feasible for a 10 year old kid who is just starting to learn programming.

      I think the reason that Apple is so celebrated here is that OS X provides what many long-time Linux users/developers have wanted: a highly functioning unix-like system under the hood with a nice polished user interface.

      I do all of my "real work" on Linux systems, but my desktop and laptop are Macs because for most needs, it just works and I get a full bash shell and unix OS when needed. Yes, I pay a premium for that shiny hardware, but for me it's worth it not to have to deal with finding device drivers or re-compiling kernels, and it's nice to be able to view all forms of media, too.

      Don't get me wrong. I still believe that Apple's DRM is evil and I wish that ever format was open and non-proprietary. I used to fight that fight when I was younger. But, now that I'm old, working full time, and have a family, I just don't have any energy left to get into fights with my desktop OS just to get some Dora The Explorer video to play for my kids.

    4. Re:Control by mcgrew · · Score: 4, Insightful

      When did nerds stop saying "wow, technically impressive" and start saying "ooh, shiny?" I always thought it was the artsy types that went for Apple, not nerds. When did nerds start caring what they looked like or what normal people thought about us or how pretty our computers were? I mean, a cool looking handmade computer case is one thing, but fashion?

    5. Re:Control by DrgnDancer · · Score: 5, Insightful

      If anything OSX is more open than Windows; the guts are open source (Darwin). It's just higher levels that are closed. On top of that Apple uses and contributes to a number of F/OSS projects to provide things like printing (CUPS), remote file system access (SAMBA), remote shell access (OpenSSH) and lots of others. I'd venture to say that more than 50% of of OSX is F/OSS code and Apple has generally been quite good about working with the projects they use. Apparently there's been some friction with the FSF a few times, but given that Stallman and Jobs are like oil and water...

      Say what you want about the closed nature of the iDevices (and personally I like my iPhone, but think the iPad might be to limited ), but the Mac itself is way more open than Windows. It also represents, as another poster pointed out, what I've always really wanted. A reliable, Unix based, workstation with a good user interface, decent library of available commercial software, and capability to use pretty much all the F/OSS stuff I need.

      If you want to see what Linux on the Desktop should look like, look no further than OSX. Not the design per se, though I like it well enough, but the way the OS works from a user point of view. In OSX you have a consumer OS. You never, ever have to go to the command line. You do anything you need to configure the computer in any way you need from simple easy to understand GUI tools. You can run all your software without hiccups, dependency issues, or driver headaches. BUT if you want to, and you know how to, you can quickly and easily open a command prompt, use the all the standard Unix tools, script to your heart's content, even install a Linux style package manager and use all the tools available to any of the free *nixes.

      --
      I don't need a million points of light, just two points of multi-mode fiber and a 10 Gig-E router.
    6. Re:Control by the_humeister · · Score: 4, Informative

      I do all of my "real work" on Linux systems, but my desktop and laptop are Macs because for most needs, it just works and I get a full bash shell and unix OS when needed. Yes, I pay a premium for that shiny hardware, but for me it's worth it not to have to deal with finding device drivers or re-compiling kernels, and it's nice to be able to view all forms of media, too.

      Ever since Ubuntu came out, I've never had to recompile a kernel or find device drivers myself. I can still view any media I want, have a bash shell, and have a unix-like OS. I was amazed at how the Ubuntu installation found all drivers (even wireless!) for my wife's HP laptop with a Broadcom wireless chip (and that was 3 years ago on a fairly new laptop).

    7. Re:Control by twoshortplanks · · Score: 4, Insightful

      Business-wise I would agree Apple is pretty innovative, but from a geeky technology standpoint they're kind of meh.

      I think some of the technologies from apple - for example Grand Central Dispatch, chunks of WebKit, etc, are very cool bits of tech.

      --
      -- Sorry, I can't think of anything funny to say here.
    8. Re:Control by Low+Ranked+Craig · · Score: 4, Insightful

      Let me see if I can explain. I do software development for a living. I used to build my own computers and that used to take a lot of time. Now, all nerds know that the "it just works" mantra of Apple is pretty much bullshit, all computers have issues at some point, but I have to say that I spend far less time screwing around with the OS using OSX on Apple hardware than I did with windows or Linux. It's not that it's trouble free, it's that it's a lot less trouble, in my personal experience. Plus under the hood it's basically UNIX and since I was using UNIX before windows even existed I can use all the shell scripting stuff I learned in the 80's. (yes, I can use it with Linux as well, refer to prior statement). And there is nothing wrong with ascetics either. I appreciate the machined aluminium case of my MBP. I've watched the videos of the CNC machines making the cases, plus the case is exceptionally rigid. If hunting down videos of how the case is machined isn't nerdy, I'd like to know what is.

      For me the Mac is the best tool for the job, and the 25% premium I paid over a comparable Windows machine has been more than repaid by the time I didn't spend uninstalling crap ware and dealing with typical window maintenance issues, and for me, using an environment that lets me work how I want to work. There are always going to be a large number of people what buy something because of how it looks. How many people actually take their 335is or M3 to a track for example? Personally I don't really care what anyone thinks of my choice of computer, car, watch, cell phone, whatever. I use what works best for me, and right now that is OS X on Apple hardware. If that changes in the future I will too.

      --
      I still cannot find the droids I am looking for...
    9. Re:Control by oudzeeman · · Score: 5, Interesting

      I remember working on a kernel extension for OS X on a previous job 5 or 6 years ago. We were having some trouble, so we started digging through the XNU source code. We found an email address of an engineer at apple in some of the comments and emailed him. After a few emails it was determined there was a bug (we were doing something rather strange, so this wouldn't normally affect developers), he offered a work around and opened a bug report for the issue. This wouldn't have happened had I been developing for windows.

    10. Re:Control by BlackPignouf · · Score: 4, Interesting

      Why does every single discussion about Apple on Slashdot has to be so polarized?
      Why don't you make any effort to understand why nerds could like Apple products?

      I'm a nerd, and I like my Mac Mini because:
      * it doesn't consume much power
      * Lightroom/Photoshop work flawlessly
      * Portal/Counter Strike work
      * I have access to a yakuake-like terminal, and I can administrate my Linux servers with ssh+zsh+vim without having to install any third party app on my client. Last time I tried, cygwin & putty terminals on Windows were close to unusable in comparison.
      * I know how to build a computer from scratch, install any Linux flavor on it with virtual machines in order to be able to do all the above. Been there, done that, but sometimes I want to get things done instead of experimenting with yet another setup.
      * If I want to feel good, I go write some bug reports for Ubuntu or answer newbie questions on forums.

      See? I suppose those points could be valuable for nerds, and I didn't mention any "ooooohh, shiny!" factor.

  2. Not exactly a revelation by elrous0 · · Score: 5, Insightful

    Steve Jobs is a minimalist, heavy-handed, hard-driving, design-obsessed prick?!? Not exactly news.

    And I'll say it once again. Considering the observation that Sculley makes that MS is all about hiring geeks and smart people and Apple is all about hiring designers and marketers ("Apple is a designers company, not an engineers company," as he says), it still amazes me that MS is so bashed on /. and Apple so celebrated. You would think the opposite would be true here. Are we still longing to sit at the cool kids' table or something, or have we just bought into that "lifestyle" shit too?

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
    1. Re:Not exactly a revelation by spiffmastercow · · Score: 5, Insightful

      It's because of two things.. 1.) It's Unix. All geeks worth their 2 ft. long beards love Unix. and 2.) geeks appreciate good design, even if they believe that sort of work is beneath them.

    2. Re:Not exactly a revelation by grub · · Score: 5, Insightful


      Obviously Apple isn't "all about hiring designers and marketers". All the designers in the world can't create a working product. That still takes engineers, programmers, etc.

      What Apple does is come up with a nice design and have the technical people make it real. Most other companies have the techs make a product then have designers spray perfume on it.

      --
      Trolling is a art,
    3. Re:Not exactly a revelation by elrous0 · · Score: 5, Funny

      Thousands of smart geeks typing on thousands of typewriters for an infinite amount of time

      I think you just succinctly described /.

      --
      SJW: Someone who has run out of real oppression, and has to fake it.
    4. Re:Not exactly a revelation by molnarcs · · Score: 5, Informative

      Steve Jobs is a minimalist, heavy-handed, hard-driving, design-obsessed prick?!? Not exactly news.

      And I'll say it once again. Considering the observation that Sculley makes that MS is all about hiring geeks and smart people and Apple is all about hiring designers and marketers ("Apple is a designers company, not an engineers company," as he says), it still amazes me that MS is so bashed on /. and Apple so celebrated. You would think the opposite would be true here. Are we still longing to sit at the cool kids' table or something, or have we just bought into that "lifestyle" shit too?

      Well, there is more to the interview than that, although I'd say yours is a fair summary. Still, I'd recommend everyone RTFA, it's an interesting, deeply personal account of the way Jobs works, and the reasons for Apple's phenomenal success. It is even more interesting how Jobs has changed in the past few years compared to Scully's account. One point that stands out in this interview is Jobs rejection of looking at anything the competition does, or others do in general. Yes, he had his own heroes like Akio Morita and SONY, but generally he was far less obsessed with what others do than today.

      His attack on Android in the latest quarterly earnings press conference was positively hysteric:

      "We think Android is very, very fragmented"

      "We think integrated will trump fragmented"

      "... we will triumph over Google's fragmented approach"

      "...where PCs have the same interface, Android is very fragmented

      The new bogeyman: fragmented FRAGMENTED FRAGMENTED!!!

      There's a nice spin in there. At any given time, all important apps will be present in all markets (or at least the top three markets). What really happens here is that markets are actually forced to compete with each other a) for developers b) for users (markets that would demand exclusivity would simply die, even if anyone was stupid enough to pull something like that). This is good news for everyone, and the antithesis of everything Apple stands for. No matter how much he SJ tries to spin it, fragmentation is not a problem. Here's another real jam, the app itself (TweetDeck) was discussed earlier here on Slashdot.

      "Twitter client, Twitter Deck [sic], recently launched their app for Android. They reported that they had to contend with more than 100 different versions of Android software on 244 different handsets. The multiple hardware and software iterations present developers a daunting challenge." Steve Jobs

      Here is what the developers had to say about Jobs' remark:

      Did we at any point say it was a nightmare developing for Android? Errr nope, no we didn't. It wasn't."

      Indeed I recall reading their blog post about this, and the tone was more along the lines of "look how cool it is that TweetDeck runs on the craziest, wackiest combinations of ROMS and hardware. Looking at the list, it's amazing indeed (10 NOKIA N900, and even a few iPhone 3GS ... wtf?).

    5. Re:Not exactly a revelation by BasilBrush · · Score: 5, Insightful

      What I find interesting is that his followers are materialistic, light-handed, lazy, status-obsessed pricks.

      Ah, the whine of someone who can't afford something.

      I couldn't give a damn about status or materialism. I don't buy designer labels or expensive watches, and don't even own a car any more. But when it comes to computing, I want the best tool for the job, and because I haven't been lazy, I can afford it. For about 7 years now, that's meant buying Apple.

    6. Re:Not exactly a revelation by spiffmastercow · · Score: 4, Insightful

      You should note that not all techies care about the ideological stuff (or care all that much). All else being equal, I'll choose FOSS over proprietary, but it's not the only thing that factors into my evaluation of software. I love Unix for the command line. I like Apple's design, but not enough to pay $2500 for a desktop (my wife, on the other hand...). And for a development environment, I've become quite fond of the .NET environment. I use all 3 at home, and each fills its niche quite nicely.

    7. Re:Not exactly a revelation by Anonymous Coward · · Score: 5, Insightful

      I think a large amount of confusion here is the use of the word "Design." Design is mistakenly interpreted by some as the way something looks. Design is actually the way something WORKS (as well as looks). How I interact with a tool can be as important as how well it works.

      If you had 2 hammers, one with a rubberized grip on the handle, and another with metal spikes on the handle, I'd choose the rubberized one because it's more comfortable for me to use, even though both can drive a nail effectively. I'll respect everyone's intelligence enough to not continue the metaphor - but you get the idea. When Apple talks about design, they are not talking about making something that looks good and works terrible, they are talking about something that is thoughtful, inside and out.

      I would say that Dell actually does more 'flashy" designs designed to catch the eye, but on the inside, it's still the same old rotten crap.

    8. Re:Not exactly a revelation by UnknowingFool · · Score: 4, Insightful

      But Apple has to approve it or you can't use it.

      Apple has to approve every OS X application? Since when has this been true? Oh wait you're talking about iOS which is a different area than their desktop. And BTW, MS has decided to used the walled garden approach with Windows Phone 7 so your point is moot.

      . When Netscape was suing MS in the 90's, even they acknowledged that MS never tried to block anyone from installing Netscape (or any other browser) in Windows--which they could have.

      Were you following the same antitrust trial I was following?

      • At first MS met with Netscape trying to convince them not to go into the Win95 market. MS also issued them an ultimatum that Netscape would be destroyed if Netscape didn't agree. Such behavior may be considered illegal collusion.
      • Then MS gave away IE for free. Netscape's browser at the time was free for personal use. Companies had to license it (but it was on the honor system). The licensing wasn't outrageous so many companies did license it. Giving it away free would dry up Netscape's revenue.
      • Then MS bundled IE into Windows. Particularly they built Windows so that it would not function without IE. Most other desktop OS's today do not require a browser. OS X has Safari but it can be removed. Linux, BSD, etc does not need Mozilla, Opera, or whatever.
      • Lastly MS cut off Netscape's distribution of ISPs and OEMs. Some examples:
        • Signing exclusive deals with ISPs
        • Earthlink described Microsoft's pressures and tactics as 'medieval.'
        • OEMs were required to keep the IE icon on the desktop
        • various financial incentives were offered to OEMs to get them to 'prefer' IE over Navigator
        • subtle and not-so-subtle verbal pressure was put on the OEMs not to have anything to do with Netscape
        • Microsoft had threatened to terminate Compaq's Windows license over Navigator.

      Then there's the Java. Among other things, Intel wanted to develop a JVM for Java on their processors. MS hinted that AMD would get "preferential" treatment in their next version of Windows if Intel did that.

      I've never once had MS tell me I *had* to use any of their software. There have always been competing OS's and applications, and no computer manufacturer has ever blocked them (nor has Windows ever blocked applications that competed with Internet Explorer, Office, etc.).

      You know when I tried to load Mozilla onto my Mac it plain refused to work. VLC doesn't work either. MSN Messenger is completely nonfunctional. OpenOffice does nothing--Oh wait--none of that is true--they all work.

      --
      Well, there's spam egg sausage and spam, that's not got much spam in it.
  3. Bloomberg video of Apple's history by Jon+Abbott · · Score: 4, Interesting

    Bloomberg recently posted a 48 minute video of Apple's history here. A lot of Sculley's interview comments made it into this video as well.

  4. Better standards breed better products by digitaldc · · Score: 4, Insightful

    FTA: "A big part of it was that we had to learn to make products the way the Japanese wanted products. We were assembling products in Singapore and sending them to Japan. And the first thing the customer saw when they opened the box was the manual, but the manual was turned the wrong way around – and the whole batch was rejected. In the United States, we’d never experienced anything like that. If you put the manual in this way or that way — what difference did it make? Well, it made a huge difference in Japan. Their standards are just different than ours. If you look at Apple and the attention to detail. The “open me first,” the way the box is designed, the fold lines, the quality of paper, the printing — Apple just goes to extraordinary lengths. It looks like you are buying something from Bulgari or one of the highest in jewelry firms. At the time, it was the Japanese."

    These standards create better products that are deemed superior. Once that catches on, then others trying to compete will HAVE to match those standards in order for them to sell. This is a good thing for everyone. For example, Japanese cars were (and some still argue are) far superior than US cars. In order to stay in business US car manufacturers HAD to improve their design and quality standards to even compete with the Japanese. Now, US cars are much better quality than they were in the 70s, 80s and 90s and this is a good thing for everyone.

    --
    He who knows best knows how little he knows. - Thomas Jefferson
  5. My personal view... by rAiNsT0rm · · Score: 4, Insightful

    I dislike Steve Jobs a ton, I dislike the overly proprietary nature of Apple devices, I dislike most of my alternative options more. I've been into Linux since 1995, I've been in IT even longer, I appreciate open standards and things that work properly and freely. My next laptop and computer? Macbook Pro and an iMac. This coming from someone who has built computers since the 386 days.

    I can still run Windows or Linux on them, they are solidly built with all of the features I need, real battery life on the MBP, iLife which is perfect for my photos and music hobby work, my graphics apps run better, no antivirus/malware/B.S. All this comes at about a few hundred dollar premium, but the time not spent delousing an infection here and there over a few years alone makes up for it.

    The problem is that I used to love to hack and play and even if things were kludgy or inelegant, they worked. As I've gotten older I really don't need 4,000 choices, I just want one that works like it should the first time and every time. Does that mean I'd ever think of renting movies/TV from Apple or play into any number of their lifestyle and hip and trendy stuff? No. It's simply the right tool for the job for me and denying it for image or trend reasons is silly. If a purple hammer sunk a nail each and every time on the first blow, I'd happily use the purple hammer.

    --
    http://teasphere.wordpress.com - A little spot of tea
  6. Incorrect details by Alioth · · Score: 5, Informative

    He's also wrong on many details. The one that's most jarring to me is:

    "... Herman Hauser, who had started Acorn computer over in the U.K. out of Cambridge university. And Herman designed the ARM processor, and Apple and Olivetti funded it."

    Herman Hauser was a VC. He was one of the people who set up Acorn, but he didn't design the ARM CPU. The ARM CPU was principally designed by Sophie Wilson (instruction set) and Steve Furber (hardware architecture). Herman Hauser bankrolled it, he didn't design it.

  7. For my own part, I believed the "shiny" argument by aussersterne · · Score: 4, Insightful

    for far too long. I owned nothing Apple and had limited experience with Apple products from about 1985-2008. My biggest experience was with Newton, which I actually liked a lot, but of course that was some time ago.

    In late 2008 I got an iPhone 3Gs. The device impressed the living hell out of me in comparison to other smartphones. iPad came out and the same thing happened; my first experience testing one made clear to me that this device was light years ahead of the other tablets I'd owned -- a Vadem Clio, a Fujitsu Stylistic, a Toshiba M200 -- in actual *usability* for general-purpose consumer information tasks.

    So this summer I started playing with "hackintosh" OS X distros on a Thinkpad T60, even as my frustration with KDE4 (and the pending switch to Gnome Shell) grew to epic proportions. Within a few weeks it was clear I would eventually switch and the only question was when.

    By September I'd become a Mac user with Linux installed on a drive (just because I'd somehow feel naked without Linux around somewhere) but not actually in use for day-day computing at all. With iTerm and Mac ports on Snow Leopard, I have a more stable and serious Unix feeling than I think I've had since the days of SunOS on a Sun 3/80 when I was a CS undergrad. It just feels right. It feels more Unix than Linux did in a surprising way, despite the odd filesystem layout and massive changes in things like the init system.

    And the software purchasing ran downhill like a flood. I thought I was an OSS person, but within a month of switching I'd also bought Adobe CS5, Aperture, Office 2008/Mac, and iLife. And using these things seriously makes me regret the years spent coaxing every last bit of life out of GIMP, Gthumb, OpenOffice.org, and so on, not to mention the total absence of things like pervasive drag-and-drop from Linux environments.

    Really, it amounts to growing up. I didn't realize how much productivity I lost to the ideological limitations of OSS platforms over the years (and I wrote a number of Linux and OSS books in the '90s and early '00s, so I'm no n00b) until the last few months with OS X.

    The /. crowd may hate Apple, but if this were a three-way to-the-death between Microsoft, KDE/GNOME, and Apple, I'd be cheering for Apple all the way. They may be totalitarian, but their totalitarian world is damn near the utopian system that makes totalitarianism okay.

    --
    STOP . AMERICA . NOW