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UK Games Retailers Threaten Boycott of Steam Games
RogueyWon writes "Games industry trade site MCV is reporting that two major UK video games retailers are threatening to ban Steam-enabled PC games from their stores. The as-yet-unnamed retailers are apparently concerned that by selling Steam games, they are pointing their customers towards a competitor and will by trying to bring pressure upon publishers to strip Steam functionality from their games. This could prove an interesting test of where the real power lies at the retail end of PC gaming."
Having used Direct2Drive off and on over some years, and even within the last couple months, I assure you that what will push D2D out of business will be D2D. Their install experience is an inconsistent frustrating mess, they do nothing to remove CD keys from the activation process, and then they add another key on top of it, and finding the ones that actually work for both of these activations is a unique little puzzle to solve for each game you download. Oh on top of it, the activation has to run as administrator or it simply doesn't work -- this information is only gradually bubbling up through their support pages. Their idea of support is to send you to the publisher who will of course have no idea exactly how D2D broke their game.
Oh and if you're dumb enough to use Comrade (which they've been packing in as a drive-by install of some games not on D2D now) then it will "helpfully" find your other games, such as Steam, and offer to overwrite them with patches. Since Comrade can't install anything transparently, at least it isn't going to break your game automatically, yet. And all this, I've yet said nothing of Comrade's store, which pretty much just sends you to the web page -- but the fact that it might prevent you from buying a game off D2D makes me construe this lack as a feature.
Now I do agree that Steam could still become an abusive monopoly, and does need competition to push them to continue to innovate and keep its quality high, but D2D doesn't exactly set a high bar. I could see Impulse being that competition, but not D2D: I will dance on Direct2Drive's grave when I'm done pissing on it.
But on the other hand things like Steam (or worse AC2 style online "activation") are killing the used PC game market for ALL of us not just Gamestop. And don't forget this is DRM folks, which means you play THEIR game by THEIR rules, because YOU never own it! Want to mod it? Not allowed unless they say so. Want to sell it? Not allowed. I don't see how this is ANY different from the Apple walled garden approach, since they have all the rights to do as they please AFTER the sale.
So while I think Gamestop can be serious asses, let us not forget that ultimately all these Steam style distribution methods make for a great run around our first sale rights, and make every "purchase" nothing more than a really expensive rental. They can pull your account, take your games away from you, they have ALL the control in their walled garden while you have none. That is why I have been putting my money where my mouth is and been shopping at Good Old Games where at least I OWN what I pay for.
ACs don't waste your time replying, your posts are never seen by me.
Actually they do refund non-functional games - I've gotten refunds myself from Game, twice. They will try to squirm out of it but all you have to say is that the game does not work in your system and is thus "Not fit for purpose" (this expression has a special meaning as per UK-consumer laws).
Their hole deceitfull approach to making people believe that they can get no refunds at all is say that they will "Refund within 30 days if not open" making the buyer think that (that's the deceitfull part) they cannot get a refund at all if the package is open. In fact, as per UK consumer laws, you can get a refund at any time if the product is "Not fit for purpose" (i.e. does not work, does not do what it says it does, does not work as a "reasonable" person would expect) - what Game is offering is the possibility of getting a refund within 30 days without specific reason if unopened in addition to any refund you might be entitled under your consumer rights for a defective, non-functional or misrepresented product.
I suggest you check the Trading Standards website to learn more about your rights as a consumer. You'll find that there are a lot of rights that you have as a buyer, which of course, sellers will never tell you about.
PS: I learned all of this because at some point I had my own company selling products online - so I read all about the rights my customers had ... and about the rights I had as a seller.
So as a user, Steam offers some value:
1) You don't have to worry about losing your DVD. Once registered with Steam, the game is on your account and can always be redownloaded. If you lose the DVD, no problem, just download it again (Steam will also allow you to create a new backup DVD, if you wish).
2) For games with an online component that make use of Steam's services properly, Steam can handle aspects of match making, such as allowing you to join a server your friends are playing on. The game has to be designed to use it, of course, but the service is provided. Also in all games it provides IM communication with your friends, that functions as an overlay that does not interfere with the game.
3) Likewise Steam allows for small amounts of data to be saved to the Steam Cloud. Things like save games, keyboard mapping, and so on can be saved meaning that when you go to another computer, that all follows you.
4) Steam provides globally viewable achievements. Maybe you think that is silly, but people love achievements. It provides and easy interface so games can grant them, and people can see and share them. Achievements are a massively popular part of XBL, and Steam is a way to get that on PCs.
Now from the publisher's perspective, Steam provides two benefits:
1) Steam stops used game sales. Once a game is activated with a Steam account it may never be sold or transferred. So buying a game on Steam is forever. Once you enter the code for install, that game is yours now and you cannot sell it. Publishers dislike the used market, of course.
2) Steam, or rather Steamworks, is a free, fairly effective, DRM. Steam allows you to use their DRM at no charge, only requirement being your game must be available through Steam. You can sell it other ways too, you just have to allow them to sell it on Steam. For that you get no cost DRM (most DRM solutions are rather expensive) that does a good job of stopping casual game sharing. A normal user can't just copy a game for a friend, it won't work. The warez groups still crack it, as with any DRM, but it stops the casual stuff just like other DRM and doesn't cost anything to do it. Also because Steamworks is a transparent part of Steam many users do not find it objectionable, since they like Steam.
So there you go. Now please, please don't get all bitchy and whiny and point out that the publisher's stuff isn't a value to you. I know that. Like I said, what the value is depends on who you are talking about. I am showing you why they want Steam, why you might want Steam, and so on. I am not advocating it, I am just showing you the reasons that some players like it, and the reasons some publishers like it.