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Lawsuit Shows Dell Hid Extent of Computer Flaws

Posted by Soulskill on from the computer-may-or-may-not-generate-black-holes dept.

Geoffrey.landis writes "According to an article in the New York Times, documents revealed in a lawsuit against Dell show that the computer maker hid the extent of possible damages due to a faulty capacitor in the computers it shipped from 2003 to 2005. Dell employees were told, 'Don't bring this to customer's attention proactively,' and 'emphasize uncertainty.' (PDF) 'As it tried to deal with the mounting issues, Dell began ranking customers by importance, putting first those who might move their accounts to another PC maker, followed by those who might curtail sales and giving the lowest priority to those who were bothered but still willing to stick with Dell.' In other words, the most loyal customers got the worst treatment."

2 of 272 comments (clear)

  1. Re:This story can't be true by MichaelKristopeit188 · · Score: 0, Flamebait
    you are aware that dell is not the entire free market, right?

    ignorance = funny.

    slashdot = stagnated.

  2. Re:Dell must have some good hookers on staff... by ma3382 · · Score: 0, Flamebait

    So, the only conclusion is that Dell has employees that suck a really good dick.

    I fail to see how 'really good dick' sucking equates to bad service. You shouldn't resort to sexism for insults.