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Lawsuit Shows Dell Hid Extent of Computer Flaws

Posted by Soulskill on from the computer-may-or-may-not-generate-black-holes dept.

Geoffrey.landis writes "According to an article in the New York Times, documents revealed in a lawsuit against Dell show that the computer maker hid the extent of possible damages due to a faulty capacitor in the computers it shipped from 2003 to 2005. Dell employees were told, 'Don't bring this to customer's attention proactively,' and 'emphasize uncertainty.' (PDF) 'As it tried to deal with the mounting issues, Dell began ranking customers by importance, putting first those who might move their accounts to another PC maker, followed by those who might curtail sales and giving the lowest priority to those who were bothered but still willing to stick with Dell.' In other words, the most loyal customers got the worst treatment."

7 of 272 comments (clear)

  1. This story can't be true by GodfatherofSoul · · Score: 5, Funny

    How is it possible for the free market to not result in better products and service?

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    I swear to God...I swear to God! That is NOT how you treat your human!
  2. Re:Cover up by Dell? by Radtastic · · Score: 3, Funny

    read my sig...

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    You stereotypers are all the same...
  3. Re:Oblig reference by davidc · · Score: 4, Funny

    Bad caps! Bad caps! Whatcha gonna do? Whatcha gonna do when they come for you?

  4. Re:same thing with nvidia flaws by Intron · · Score: 3, Funny

    Its a good thing problems like this don't happen in other areas. Imagine if the auto industry did this!

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    Intron: the portion of DNA which expresses nothing useful.
  5. Re:Cover up by Dell? by Beardo+the+Bearded · · Score: 3, Funny

    In Soviet Russia, overlords meme you!

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    ECHELON is a government program to find words like bomb, jihad, plutonium, assassinate, and anarchy.
  6. the most loyal customers got the worst treatment. by JonySuede · · Score: 4, Funny

    the most loyal customers got the worst treatment.

    In business loyalty is foolish. You always get better deal by shopping around. This is also true with jobs and women.

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    Jehovah be praised, Oracle was not selected
  7. Re:the most loyal customers got the worst treatmen by AK+Marc · · Score: 2, Funny

    You married your mom?

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    Learn to love Alaska