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Microsoft Ups Online War, Says Google's 'Failing'
CWmike writes "Raising the stakes in its war of words, Microsoft said on Tuesday that Google simply doesn't understand what businesses need, and is failing at pushing its way into the enterprise. In this edited version of his interview with Computerworld, Microsoft's senior director of Online Services, Tom Rizzo, talks about Google's privacy issues, scanning user data, the difference between consumer and corporate needs, and his doubts about Google surviving in the enterprise space. He also said he thinks Google will be shocked to see Microsoft's momentum into the enterprise cloud sector."
When I read that (Office 365) I thought you were joking. The name must come from the number of days you can expect it to work properly each century.
Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
Some of my experiences using Google to run my business:
1. We use Google Docs for all documents. Recently, after an employee left the company we deleted his account. Every document that he shared with the company is still visible in the Docs list, but there is no way to open them. It returns an error. Posts on Google Docs help site have gotten 0 useful responses other than "documents shared with others should still be accessible". They are not. There is no tech support.
2. We use Google Voice. I had business cards printed and the web site changed to use our Google Voice number. After a few customers complained about my disconnected number, I started looking into it. Apparently certain numbers cannot call Google Voice. The entire 941 area code gets "This number is disconnected" when they try to call. Posts on Google Voice help site have gotten 0 helpful responses. There is no tech support.
3. We use Google Adwords to run ads. Recently an employee who was new to the system created a test campaign with up to $10,000 a day limit pointing to www.test.com. Little did he know that campaigns are created in a "Running" state. And, even if you don't authorize Google to extend you credit, they will. Luckily I noticed the problem after only 3000 damage. Google tech support was non-existent. Luckily their collections department was a little more accessible and gave us a 10% discount on our mistake, and closed the account. They also delisted an unrelated website from Google results.
4. We hosted an old web site in Google Page Creator. For months, when we logged into Google Page Creator a message appeared that said something like "Your pages will soon be automatically migrated to Google Sites". When Page Creator was shut down Google nicely migrated the site to garbage and deleted all record of it ever existing.
Oh, put the chair down, Ballmer. We know it's you.