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Consumer Reports Gives AT&T Lowest US Carrier Rank

Posted by Soulskill on from the can-you-hear-me-now dept.

tekgoblin writes "Consumer Reports has just released results for consumer satisfaction across all US cell phone carriers. The survey covered around 58,000 Consumer Reports subscribers. Over half of the respondents who used AT&T used the iPhone when taking the survey. According to Consumer Reports, iPhone users were less satisfied with AT&T than other users with different phones. An AT&T spokesman responded by citing independent speed tests, as well as higher subscriber numbers and a dropped call rate within 0.1% of the industry leader." Update: 12/07 01:49 GMT by S : Corrected last sentence to indicate the 0.1% dropped call rate statistic is the difference between AT&T and another carrier, not 0.1% overall.

7 of 187 comments (clear)

  1. Dropped call rate of 0.1%?! by Anonymous Coward · · Score: 4, Insightful

    Look AT&T, if you're going to lie you should at least make it a plausible lie. Nobody who uses AT&T (or has to call people on AT&T) is going to believe your ridiculously low 0.1%.

    1. Re:Dropped call rate of 0.1%?! by Anonymous Coward · · Score: 4, Insightful

      ridiculously low 0.1%.

      ...what's your basis of calling it ridiculously low? Do you know the dropped call rate of other companies?

      Perhaps 0.1% is very high compared to other companies? Heck, assuming 10 million calls a day, that's 10,000 dropped calls daily!

      Anyway, I'm just trying to say the number has no context. If I said my penis was 5,000 flagoogles long, it might *sound* impressive, but maybe a hundred flagoogles is only half of a nord?

  2. Re:They'd complain about anything probably. by Anonymous Coward · · Score: 1, Insightful

    Yeah, right, a "fickle bunch" consisting of tens of millions of users. What a ridiculous comment.

  3. at&t isn't that bad by p51d007 · · Score: 4, Insightful

    And when the hoard of iPhone users flood another carrier (Verizon?) when at&t loses its exclusive contract with Apple, maybe two things will happen. 1. The speeds on at&t's network will increase 2. The call quality/service will increase. at&t will have to try harder, to keep customers because you won't have to go there if you want an iPhone. I have been with them for 8 years, never had a problem. It will just be nice to walk into an at&t store and not have to look to see if you accidentally didn't wonder into an Apple store LOL.

  4. Studies mean nothing by Mishotaki · · Score: 5, Insightful

    If your service sucks and your customers hate you, citing studies and statistics won't make them hate you less...

  5. Reminds me of Kitchen Nightmares by Vrallis · · Score: 5, Insightful

    The response by AT&T reminds me of almost every episode of Kitchen Nightmares. Gordon goes in, finds out the food is shit, and the owners always respond "but the customers all tell us the food is great!" (to which Gordon usually responds "What customers?").

  6. Interpretation: Wireless data plans suck by dirkdodgers · · Score: 3, Insightful

    If Verizon had the iPhone too, albeit the results would be similar. 2GB is a ridiculous monthly cap. $10 for every additional GB? What is this, 1995? OK, throttle bandwidth as needed to deliver QoS, but don't put an artificial per-month cap on my usage.

    The main advantage of having the iPhone on Verizon will be that it will drive down data plan prices and drive up caps.

    And $20/month extra for tethering? Really AT&T? Go shove it up your ass.