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How a Leather Cover Crashes the Kindle

An anonymous reader writes "Amazon has started offering refunds to Kindle owners who own the unlit leather case who claim that it causes their Kindles to reboot, but are playing dumb on the cause: "our engineering team is looking into this." People have been wondering how a leather cover could possibly crash an electronic device, and why is Amazon offering money back if they don't think there's a problem? It seems that some of the folks over at Connectify have figured it out, and it's a doozy!"

35 of 280 comments (clear)

  1. Not unprecedented by betterunixthanunix · · Score: 4, Interesting
    --
    Palm trees and 8
    1. Re:Not unprecedented by mswhippingboy · · Score: 5, Interesting

      Reminds me of an incident I encountered back in the late '70s in Pensacola, Fl. We had an IBM 4341 mainframe in our data-center that would just shut down regularly every Friday night, around the same time. We had IBM SEs come in and pour over the logs, week after week, but they could find nothing wrong and no indication of why it was shutting down. They installed monitors to check for power surges - nothing. They replaced parts - still nothing. We were in discussions with IBM to have the entire machine removed and replaced with a new machine - something IBM said they had never had to do before. After months of pulling our hair out, we discovered (not sure who made the connection - but it seemed to be a long shot at the time) the shutdown coincided with the approach of the USS Lexington (aircraft carrier) coming into port (some 10 miles or so away) from it's regular training missions. Apparently the radar from the ship was strong enough to play havoc with the circuitry causing it to trigger a shutdown. The SE installed RF shields within the box and the problem occurred no more.

      So much for magic.

      --
      Sometimes the light at the end of the tunnel is the headlight of an oncoming train.
    2. Re:Not unprecedented by mangu · · Score: 5, Funny

      I have a similar experience when we were installing some computers in a hydro power station control center. The old control system used electromechanical relays, so it was quite robust, but the digital computers kept crashing. There were some 500 kV lines right going over the control center, so it was assumed they were causing enough interference to crash the computers.

      After months of studies, it was decided that shielding the control center was the only solution. However there was a problem, the large glass window to the observation hall. Someone mentioned that there existed a transparent conductive paint, so they called a paint supplier:

      -"Hello, I'm looking for some invisible paint, to paint glass"

      They hung up without an answer at the other side...

  2. Re:Yikes! by skids · · Score: 5, Funny

    ...Also a good reason why you shouldn't post a list of "57 Lamest Tech Moments of 2010" before 2010 is over.

  3. Re:Yikes! by flaming+error · · Score: 5, Funny

    Maybe they can substitute the metal now connecting the hooks with extremely fine steel wool. Then everyone will remember it's the Kindle.

  4. Something we need more of by QuantumBeep · · Score: 3, Insightful

    We constantly hear about needing to "program defensively" and test for "can't happen" conditions.

    Here's one for defensive engineering.

  5. Re:Yikes! by microcars · · Score: 4, Insightful

    not owning a Kindle I don't understand why there is even a need to have the two "hooks" connected in any way by a piece of conductive material.
    They are not powering a lamp, they just keep the Kindle attached to the leather case.

    --
    I like microcars
  6. Wow by RightwingNutjob · · Score: 5, Funny

    a malfunction in a high tech device that actually can be fixed with duct tape

  7. He's got it all wrong by specialperson · · Score: 5, Informative

    First, his meter's reading 2 Megaohms, not 2 Ohms. I guess he's not much of an "Electronics Person". Second, it would appear that he's measuring conductivity though his body to achieve that number. Both of his fingers are touching the probe tips.

    1. Re:He's got it all wrong by Khyber · · Score: 4, Informative

      It's the hooks. I just took my fiance's mother's Kindle and pulled her non-lit leather cover off.

      Paint worn to SHIT, metal exposed. Metal is brass.

      I didn't even use a multimeter, I just used some new equipment from Nichia's yesterday visit to see if it would actually work as a full conductor.

      Lit the LED up without any problem.

      Quite conductive.

      --
      Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
    2. Re:He's got it all wrong by mrjatsun · · Score: 3, Informative

      My son's Kindle has this problem... I removed the cover the other day and it has not had it sense. I just broke
      out the multimeter, I was unable to get an electrical path even when scraping the paint on the hooks.

    3. Re:He's got it all wrong by blair1q · · Score: 4, Interesting

      Reminds me of the Garmin Edge reboot and USB connectivity problems. They didn't use a flex to connect the rear case electronics to the front case electronics, they used a riser with flexible fingers. Fair enough, but they integrated this riser with the mini-USB port jack, and because of that surrounded the case opening with a thick gasket of stiff rubber. See what's coming? When the case is closed, the gasket puts a high spring force between the two circuit boards right where the fingers are mounted, reducing the spring force the fingers can apply to their mating contacts. When using the unit in a vibrating situation (you know, like on a bike, especially an MTB in typical MTB terrain), intermittent loss of contact results in power-bus glitches, which results in inadvertent power-cycling. And these things boot slower than a netbook running Windows Vista, so not only is it wearing on your data-gathering sensibilities, it's fracking boring waiting for the thing to come back to usable state so you can sweat while you wonder if it'll blow itself out again.

      Also, repeated insertion and removal of the USB connector leads to loose USB connectivity, and reboots while plugged into the computer.

      It took Garmin nearly a year to "figure it out", while everyone online who knew what the insides looked like knew within seconds what was going on. And Garmin's solution was to introduce the next model (at 3X the price). People owning the buggy model were offered a chance to mail in the device for a fix, but most were out of warranty, and the fix was not reputed to be a sure one.

      Moral: Never -- ever -- trust a corporation when the potential for money flow is negative to them.

    4. Re:He's got it all wrong by mangu · · Score: 3, Interesting

      First, his meter's reading 2 Megaohms, not 2 Ohms. I guess he's not much of an "Electronics Person"

      Maybe he's not much of a "Photography Person". It's not easy to snap the shot while holding two probes in contact with the metal hooks. The photo is there to give an idea of how it went, it's not supposed to be an accurate document of the measured value.

      The "non-electronic" persons are those who calculated the electric resistance of the metal hooks. I got my EE degree in 1979 and have been an electronic hobbyist since 1969 and I know that 2 ohms is typical of what you may get from measuring a short circuit. There's always some dirt and oxide around, it's not usual to read the true resistance of the metal itself.

    5. Re:He's got it all wrong by Sir_Gimpy · · Score: 3, Interesting

      I just tested with my kindle case and a Fluke 73III meter. I've had a few restarts, but I figured they were due to the new software or the fact that I dropped it a while back. I have tested the hooks as well as I can. They are NOT connected as far as I can tell in my Kindle3 Case. I scratched the paint off and I was able to get a connection between two points on the same hook, but never anything across the hooks. (What I am trying to say is that I verified that my meter was making a connection to the metal) Maybe there are some that conduct, but judging by the picture mistake (guy doesn't know how to use a meter), I have NOT seen any evidence that it is a problem yet.

  8. 2 Ohm or 2 Megaohm? by Danh · · Score: 5, Informative

    The linked article at Connectify says they measured a resistance of 2 Ohm, but on the picture I read 2 MOhm!

    Check yourself with the large version of the picture.

  9. Re:Yikes! by fuzzyfuzzyfungus · · Score: 4, Insightful

    The flaw is certainly in the cover(using two physically separated hooks, rather than a single piece of metal, would not have been rocket surgery and would have provided dielectric strength high enough to resist pretty much any voltage that wouldn't also kill the user.) However, we really have no way of knowing whether the cover maker failed to follow amazon's orders, whether amazon failed to issue the correct orders, or who was responsible for considering the situation where the + hook and the - hook are not separated by an LED and current limiting resistor.

    If amazon didn't think about it, or naively thought that a thin layer of cheap paint would do, they fucked up. If the cover maker looked at a design document that said "Connecting hooks must be electrically separate" and said "eh, one painted part is cheaper than two physically disconnected parts, paint'll do." then they fucked up.

  10. Re:Yikes! by biryokumaru · · Score: 5, Insightful

    If you RTFA, you'll see the hooks are totally different. You're in the right vein, though. The unlit case looks like it uses a single strip of cut metal for the attachment hooks, a pretty simple design, and much cheaper than making hooks that aren't shorts.

    My guess is the only reason they're painted black is because they were aware of this problem and thought that would fix it good and cheap. Or the paint is simple corrosion prevention and they didn't know...

    --
    When you're afraid to download music illegally in your own home, then the terrorists have won!
  11. Re:Yikes! by vlm · · Score: 4, Interesting

    It looks like a flaw on the part of the cover maker. Amazon could put some amperage limiting circuitry, but I imagine it would raise the cost.

    Look closely at the dudes meter, its 2 megohms not 2 ohms. Lets guess its a single cell li-poly at 3.7 volts. Thats a smokin' current of 74 microamps. What, a quarter of a milliwatt, something like that?

    Good luck building a 74 microamp fuse. I once built a microwave preamp in the 80s and static fried the active device, that probably was a 74 microamp fuse, in a weird sort of way.... Active current limiting at that level is kind of a mystery to me... I suppose you'd need a mosfet off resistance in the hundreds of megohms since the load impedance is in the single megohm range, but PC board leakage currents are going to be a problem at that level. Leakage currents thru the plastic kindle case would probably be in the microamp range?

    --
    "Science flies us to the moon. Religion flies us into buildings." - Victor Stenger
  12. Re:Yikes! by Khyber · · Score: 5, Interesting

    You suppose wrong.

    We used AA batteries in prison to light cigarettes when they took away access to the wall sockets.

    --
    Still waiting on Serviscope_minor to wake up to fucking reality and realize that Jessica Price isn't going to fuck him.
  13. Re:Metal hooks? by gander666 · · Score: 3, Interesting

    Being a product manager, I would guess that whomever wrote the spec for the cover latch, specified dimensions, and what is required for it to be a sturdy fit. But that they forgot to specify that there was to be no electrical connection or conductivity between the tabs.

    The Winning bidder probably chose to make the bracket out of brass (guess here) to ensure dimensional integrity, and because a plastic mold for a thermoplastic injected part would be a couple tens of thousands of dollars.

    But, I would bet my last dollar that someone at QA at Amazon figured this out, and specified that the bracket had to be painted with a non-conductive paint as a band aid.

    This is how trivial, serial bad decisions come back to bite you in the arse

    --
    Suppose you were an idiot and suppose you were a member of Congress ... but I repeat myself. - Mark T
  14. Had an interesting issue with my iPad cover by wfolta · · Score: 3, Interesting

    I got a Marware cover for my iPad and love it. One issue it had though, was that the iPad's compass simply never worked. It always gave me the Figure-8 Shake warning, and I eventually thought that perhaps my iPad was defective... Then one day I noticed that the flip out "foot" in the cover is held in place by two magnets. Whoops. Really only an issue if you use a compass app or if you want to figure out directions while not moving, but an interesting design issue none-the-less.

  15. Re:Yikes! by Mr.+Freeman · · Score: 3, Informative

    That's actually a terrible idea. Limiting the current through the hooks would still result in lots power being wasted, just not enough to crash the device. Over time this will cause the battery to discharge completely, which results in the owner charging it, which leads to greatly reduced battery lifetime.

    If you run your batteries between 20% and 80% charge, you get orders of magnitude more life out of them compared to running them between 10% and 95% charge.

    --
    -1 disagree is not a modifier for a reason. -1 troll, flaimbait, redundant, overrated are NOT acceptable substitutes.
  16. Re:KaWow by anUnhandledException · · Score: 5, Interesting

    How exactly do you fry an ebook?

    A demonstration for you:
    1) Purchase Kindle
    2) Purchase and download 1000 ebooks to Kindle
    3) Throw kindle into incinerator
    4) Purchase new Kindle and click "Sync"
    5) 1000 ebooks "magically" appear on new kindle and more remarkable show no signs of fire damage.

  17. And also break off. by maillemaker · · Score: 4, Insightful

    Plastic has the virtue of being non-conductive, but my guess is that such a tiny part made in plastic could be problematic in terms of strength.

    --
    A work that expires before its copyright never enters the public domain and thus enjoys eternal copyright protection.
  18. Re:KaWow by Jtheletter · · Score: 4, Funny

    Fahrenheit 404?

    --
    -- I'm not a pessimist, I'm a realist. It's not my fault that life sucks so much. --
  19. Re:Yikes! by jgagnon · · Score: 4, Informative

    Breakdown: The lighted case gets its power from the connectors that hold the Kindle in the case. The unlit case has these two connectors physically connected even though there is no light. Putting the Kindle into the unlit case where the metal contacts are clean causes a short between the two connectors.

    The ability to get power through those connector points was by design in the Kindle or the lighted case never would have been able to be designed the way it was.

    It sounds to me like the engineer(s) involved with the unlit case did not communicate well with the Kindle engineers or vise versa.

    --
    Remember to maintain your supply of /facepalm oil to prevent chafing.
  20. Re:Yikes! by Sanat · · Score: 5, Interesting

    His fingers appear to be touching both metal probes of the meter so 2 meg-ohms seems about right for his internal resistance.

    --
    And in the end, the love you take is equal to the love you make
  21. The old AS400 and the Elevator by HockeyPuck · · Score: 4, Interesting

    I used to work on an old IBM AS400 which provided about 150 terminals (5250) to a bank. At random times, all of the terminals would lose connection to the AS400 which was located in the datacenter which was located in the floor below where everyone sat. The connections would only drop during the daytime, we could hook up all sorts of diagnostic equipment at night and almost never saw a drop.

    After about 2 weeks of troubleshooting we determined that every time the elevator passed the cable infrastructure which was run down the elevator shaft, it would cause the terminal sessions to drop...

    Imagine everytime you left the building at 2am after not being able to find a problem; to have someone call you and say "just as you were leaving the terminals reset..."

  22. Free lit case? by Gothmolly · · Score: 3, Funny

    So all you have to do is scrape the paint, and wire in a little LED and resistor, and you have a free lit case? Thanks Amazon !

    --
    I want to delete my account but Slashdot doesn't allow it.
  23. Amazon press release? by Caerdwyn · · Score: 3, Funny

    Jeff Bezos: "You're reading it wrong."

    :)

    --
    Everybody gets what the majority deserves.
  24. You overlook something we've discussed here... by DragonWriter · · Score: 3, Insightful

    How exactly do you fry an ebook?

    A demonstration for you:
    1) Purchase Kindle
    2) Purchase and download 1000 ebooks to Kindle
    3) Throw kindle into incinerator
    4) Purchase new Kindle and click "Sync"
    5) 1000 ebooks "magically" appear on new kindle and more remarkable show no signs of fire damage.

    1000 minus, of course, the number of those ebooks that Amazon has decided can no longer be downloaded since the time they were downloaded into the old Kindle. Now, depending on how your tastes in ebooks line up with Amazon's whims in maintaining their public interest, that difference might be zero, or 1000, or anywhere in between.

  25. Another IBM/Radar story. by Ungrounded+Lightning · · Score: 4, Interesting

    IBM 4341 mainframe in our data-center that would just shut down regularly every Friday night, around the same time ... shutdown coincided with the approach of the USS Lexington ... Apparently the radar from the ship was strong enough to ... trigger a shutdown.

    Another IBM radar story (Third hand: CE involved -> my brother -> me.)

    Shortly after the "Foreign Attachments" suit required IBM to allow other companies' equipment to be directly connected, there were a number of multivendor projects, of which this was one.

    Each component worked fine in the respective labs. But the first integration of the whole system took place at the final site. (Why rent some space, hook it all up, get it running, tear it down, move it, and hook it up again, when you can do it once at the final site?) So they hooked it up and nothing worked right.

    Several weeks of hair-tearing and finger-pointing by exasperated CEs from several companies ensued. At one point my brother's buddy had time on his hands and decided to fix the really annoying flickering fluorescent tube. He turned off the lights - and the tube kept flickering. WTF?

    He called the other CEs over and demonstrated this. Then they all took a quick look around the environment to see what might be causing it. It was a short look: The wooden building was right next to the antenna for the airport's search radar.

    Lined the room with conductive material. Everything started working just fine. Handshakes all around, exit stage left.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  26. Blog owner has face palmed by scdeimos · · Score: 3, Informative

    As already mentioned above, the multimeter in the picture is reading 2.164 megaohms which is quite a high resistance and would make no difference at all to the operation of the Kindle.

    It seems that the blog owner has realised their mistake and replaced their blog entry with the content of another, but not before it made it's way into Google Cache

    For those interesting in seeing the high-resolution "Oopsie" image, it is here.

  27. Re:AA batteries light cigarettes by Monkeedude1212 · · Score: 3, Informative

    Some things are best left to Google ("What's the capital of Assyria" etc), but turning that into "anything should just be Googled" is pretty counter-productive.

    I've never disagreed with a sentiment so much before online. The internet is an incredibly vast wealth of knowledge and I feel that any time you have any question, it should be used accordingly.

    It's amazing how much information you have access to, it is not difficult to self teach yourself computer programming, car mechanics, advanced physics, art techniques, or almost anything else using just internet information sources, and supplies at home to get you started. Obviously if you want to do car repair you should have a car and the tools necessary for the job, but understanding what to do and whats needed can easily be found online, with step by step guides!

    The simple question "How does one do something" is the BEST kind of question the internet handles. There is even a popular site dedicated to it, howto.com - and Youtube will have tons of videos on topics like that.

    The problem is that handy did not ask for backgruond information on where it comes from, he did not ask how to acquire those materials in prison, he did not ask about smuggling or manufacturing equipment - he merely asked how to light a cigarette with batteries. The video addresses that.

    If, perhaps, he's interested on how to Smuggle items into prison - he should google "How to smuggle items into prison" and he can see the news reports on how people have tried to smuggle things in before.

  28. Am I going blind? by McPierce · · Score: 3, Informative

    I'm on the Connectify blog and I don't see anything about leather cases or flaws. When I search the page for "leather" I only see the tag and nothing else.

    --
    Darryl L. Pierce "What do you care what people think, Mr. Feynman?"