Apple Support Company Sues Customer For Complaint

tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.

Comments

Re:LED SCREEN?

[bsDaemon]

No, newer Apple's use LED-backlit displays.

It's called System Graph

[Stratoukos]

You don't even read the stories you post, do you?

The company is called System Graph.

Re:It's called System Graph

[arth1]

Indeed it is http://www.systemgraph.gr/

C|Net, which the tekgoblin site pinched this from, had the name right. But tekgoblin got it wrong, both on their own site, and in the verbatim copy submitted here. And yes, samzenpus appear to have rubberstamped it without even some elementary link following.

No, this won't be the last time we see this, but I still hope that we get served less copypasta and more verified news here in 2011.

Re:It's called System Graph

[tekgoblin]

I am very sorry for the mistake in the article it has been corrected on the site. I hope you will forgive us.

SLAPP anyone?

[FooAtWFU]

Around these parts, we call that a SLAPP.

A strategic lawsuit against public participation (SLAPP) is a lawsuit that is intended to censor, intimidate and silence critics by burdening them with the cost of a legal defense until they abandon their criticism or opposition.

It's illegal in 26 states, and can sometimes make a nice countersuit.

Re:So what?

[drooling-dog]

Umm... I don't think anyone here is arguing that they don't have the legal right to file a lawsuit. The point is precisely as you say: "hey don't use these guys, they're litigious jerks." So what's the problem? We all like our daily righteous indignation.

And why, more generally, is there always someone in every thread like this who suggests that no valid criticism can be made of behavior - however reprehensible - that violates no laws?

Re:LED SCREEN?

[Urkki]

So it is. I suppose I'm ahead of the times.

That's not real LED screen, that's LCD screen with LED backlighting.

There are real LED screens too, such a Sony XEL-1 OLED display, but their cost is way out of the budget of most iPeople, not to mention they're also a bit small for iMacs... And by "real" I mean, actually displays the image using LEDs.

The whole fad of marketing LCD displays with LED backlight as "LED displays" is really confusing for the consumer. Many less-clueful buyers believe they really got a LED panel on their "LED display".

Re:Streisand effect

[Gnitset]

Because you can't read?

This isn't Apples doing.

Re:PR nightmare

[Shivetya]

Sorry, but Apple really doesn't care. My iMac was in for a warranty fix for over two weeks. The motherboard was replaced and then they had to replace the video card which was a separate unit. You can write them all you want, they don't even reply. While I like their machines their support does suck. If you have an iMac you have to bring it to an authorized service center which can be a real bear with the larger iMacs.

Where as when my parents managed to fry one of the Dells I bought them the technician came out the next day and replaced the power supply and motherboard at their home. To think I paid for two extra years of warranty on my iMac and the cheap ass Dells get better support.