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Apple Support Company Sues Customer For Complaint

Posted by samzenpus on from the if-you-don't-have-anything-nice-to-say dept.

tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.

7 of 292 comments (clear)

  1. Re:LED SCREEN? by bsDaemon · · Score: 4, Informative

    No, newer Apple's use LED-backlit displays.

  2. It's called System Graph by Stratoukos · · Score: 5, Informative

    You don't even read the stories you post, do you?

    The company is called System Graph.

    --
    It may be 7 digits, but at least it's a semiprime
    1. Re:It's called System Graph by arth1 · · Score: 5, Informative

      Indeed it is http://www.systemgraph.gr/

      C|Net, which the tekgoblin site pinched this from, had the name right. But tekgoblin got it wrong, both on their own site, and in the verbatim copy submitted here. And yes, samzenpus appear to have rubberstamped it without even some elementary link following.

      No, this won't be the last time we see this, but I still hope that we get served less copypasta and more verified news here in 2011.

  3. SLAPP anyone? by FooAtWFU · · Score: 4, Informative
    Around these parts, we call that a SLAPP.

    A strategic lawsuit against public participation (SLAPP) is a lawsuit that is intended to censor, intimidate and silence critics by burdening them with the cost of a legal defense until they abandon their criticism or opposition.

    It's illegal in 26 states, and can sometimes make a nice countersuit.

    --
    The World Wide Web is dying. Soon, we shall have only the Internet.
  4. Re:So what? by drooling-dog · · Score: 4, Informative

    Umm... I don't think anyone here is arguing that they don't have the legal right to file a lawsuit. The point is precisely as you say: "hey don't use these guys, they're litigious jerks." So what's the problem? We all like our daily righteous indignation.

    And why, more generally, is there always someone in every thread like this who suggests that no valid criticism can be made of behavior - however reprehensible - that violates no laws?

  5. Re:LED SCREEN? by Urkki · · Score: 4, Informative

    So it is. I suppose I'm ahead of the times.

    That's not real LED screen, that's LCD screen with LED backlighting.

    There are real LED screens too, such a Sony XEL-1 OLED display, but their cost is way out of the budget of most iPeople, not to mention they're also a bit small for iMacs... And by "real" I mean, actually displays the image using LEDs.

    The whole fad of marketing LCD displays with LED backlight as "LED displays" is really confusing for the consumer. Many less-clueful buyers believe they really got a LED panel on their "LED display".

  6. Re:Streisand effect by Gnitset · · Score: 4, Informative

    Because you can't read?

    This isn't Apples doing.