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Apple Support Company Sues Customer For Complaint
tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.
No, newer Apple's use LED-backlit displays.
"Fast friendly service and if you say it wasn't we'll sure you". Apple needs to ship him a new computer and cut off ties with the service company. It'll cost them a 100X as much in the long run.
But no, even worse: We're destined to entwine the legal system throughout every facet of our lives until we reach stasis between wanting to act and fearing to act and then entropy will take over and we'll just...stop.
Orwell: "In a Time of Universal Deceit, telling the Truth is a Revolutionary Act"
You don't even read the stories you post, do you?
The company is called System Graph.
It may be 7 digits, but at least it's a semiprime
It's illegal in 26 states, and can sometimes make a nice countersuit.
The World Wide Web is dying. Soon, we shall have only the Internet.
Umm... I don't think anyone here is arguing that they don't have the legal right to file a lawsuit. The point is precisely as you say: "hey don't use these guys, they're litigious jerks." So what's the problem? We all like our daily righteous indignation.
And why, more generally, is there always someone in every thread like this who suggests that no valid criticism can be made of behavior - however reprehensible - that violates no laws?
So it is. I suppose I'm ahead of the times.
That's not real LED screen, that's LCD screen with LED backlighting.
There are real LED screens too, such a Sony XEL-1 OLED display, but their cost is way out of the budget of most iPeople, not to mention they're also a bit small for iMacs... And by "real" I mean, actually displays the image using LEDs.
The whole fad of marketing LCD displays with LED backlight as "LED displays" is really confusing for the consumer. Many less-clueful buyers believe they really got a LED panel on their "LED display".
"Stories like these are really non-stories." "About the only value is in letting you know "hey don't use these guys, they're litigious jerks."" Contradictory statements. There is a *lot* of value in knowing that these guys are litigious jerks. Knowing that someone is willing to sue you after screwing you isn't even remotely a non-story. It's not insignificant to be sued, whether the person suing you has a chance or not.
I agree. Unfortunately, LCD TVs with LED back lighting appear to be widely marketed as LED TVs in ads, sales flyers and on the packaging. I really haven't been paying close attention to whether it's true with computer screens too.
So I didn't accept it and after 200 or 300 pixels, I just disassembled my Sony Vaio 16.4 inch panel made in North Korea (yeah..) by Sharp and cleaned it, it took about 4 hours of my time but its perfect now.
Don't ask me how the hell the dust got between those two layers.
They're tards for leaving crud inside the glossy panel. Yes, the glossy panel is a pain in the butt to clean, but you'd better be sure it's clean when the computer leaves or you'll have more fun on your hands. In addition, be sure you properly test it once you've installed replacement hardware.
He's a tard for thinking that they have any obligation to replace the computer under these circumstances. As they rightfully pointed out, they are not Apple, just a company authorized to service Apple computers. Having worked for an independent Apple service provider in the past, this is a maddening mistake that many customers make, especially irate ones who don't want to listen to a thing you say. The bottom line is that if he didn't buy it from them, then they have no obligation to refund the item. If he wants a refund, THEN TAKE THE ISSUE STRAIGHT TO APPLE.
It doesn't help that this guy has been throwing an utter tantrum to everyone within possible earshot about the issue. It's impossible to say if this is a justified suit as there are no details about what he's said to a ton of other parties about this. If he has indeed lied (and from the grotesque levels of butthurt coming out of the guy, it's possible), then it's a justified lawsuit. We just don't have enough information, and I think too many people are kneejerking in favor of the guy. Having seen some truly idiotic, angry customers, I'm going to reserve judgement here until more comes out.
Because you can't read?
This isn't Apples doing.
Yep these things are actually quite easy to make in small sizes. Scaling them to the size of a tablet or a monitor is prohibitively expensive, something like $3000 for a 15" display. Samsung and Sony are the two main companies actively researching OLEDs and Samsung is aiming for 55" TVs by 2012.