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Microsoft Looking Into Windows Phone 7's 'Excessive' Data Use

phands writes "A few users are complaining that Windows Phone 7 is eating data plans alive. One user estimates idle data usage at 3-5 Mb per hour. Not good for a phone which seems to be struggling against Android and iPhone."

30 of 401 comments (clear)

  1. Can't believe they released this shit by whong09 · · Score: 5, Insightful

    Seriously, does no one do field testing anymore?

    1. Re:Can't believe they released this shit by Anonymous Coward · · Score: 5, Funny

      Sadly, Microsoft has always let their users do this. :(

      But, you're right ... How could you NOT know this? That's bloody ridiculous ... I bet a lot of users are getting utterly hosed by this.

    2. Re:Can't believe they released this shit by Threni · · Score: 5, Interesting

      They released the Kin. Apparently they don't do market research either.

      It's probably just the phone sending periodic screenshots back to base so they can keep an eye on what you're downloading or something...

    3. Re:Can't believe they released this shit by ludomancer · · Score: 5, Informative

      Is it that bad? Again?

      I have a windows mobile phone from the generation before. I tell everyone I'm able: it really is the worst product that I've ever seen actually released. I have NO idea how it was put on the market, because it is so fundamentally nonfunctional in so many primary features... I mean that statement says it alone.

      I will never touch another MS mobile product again. It enrages me that they get away with multiple shit-products. DO NOT BUY!

    4. Re:Can't believe they released this shit by John+Hasler · · Score: 5, Informative

      > ...how hard is it to take the phone through normal use case scenarios...

      Easy, when you let the customers do it for you.

      --
      Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
    5. Re:Can't believe they released this shit by Kitkoan · · Score: 4, Informative

      About how hard it was for Apple to the their iPhone 4 through normal use case scenarios for things like antenna reception. Sometimes random things are missed, mixed with what was the testing area like? Might have caused unforeseen fixes (a la iPhone 4 was tested near a cell tower if I remember right, why they missed the antenna reception issue.). Also, it seems most of the complaints are from US users, not global users so it could be something up with how the US carriers are handling the phones, which wouldn't come up in a normal use scenario. Maybe US carriers are trying to ping the phones and the pings are accidentally sending more information then they should?

      On a completely side note, is it just me or does Ballmer look really haggered and worn in that photo? Maybe all is not going well for him at Microsoft and its really starting to wear on him?

      --
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    6. Re:Can't believe they released this shit by digitig · · Score: 4, Informative

      That probably is right.

      --
      Quidnam Latine loqui modo coepi?
    7. Re:Can't believe they released this shit by jeffgeno · · Score: 4, Informative

      That's simply not true. Windows Phone 7 does the same kind of push notifications iOS and Facebook updates only come over automatically for the couple people you have pinned on your screen. I've had one since launch and used 500MB the first month and 450 the second. I have no doubt a few users are having problem (likely leaving the Feedback option checked and their email) but it's not a widespread problem by any means.

    8. Re:Can't believe they released this shit by Rogerborg · · Score: 5, Informative

      Hah, I used to develop for WinCE and Windows Mobile. From time to time we would look at each other, exchange an "Are we really doing this? For real?" glance, then sigh and get back to our Sisyphean task.

      It was always blindingly obvious that the chaps who developed the WinCE line did so on simulators on their desktops, not on actual phone hardware. The WinCE line has never, ever been designed for actual mobile use.

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    9. Re:Can't believe they released this shit by Anonymous Coward · · Score: 4, Insightful

      I did the same for many years. I know *WHY* they did it on sims. The hardware was not up to the task of actually running that POS os. Never mind activesync is the biggest POS software.

      I also met over the years many of the guys working on the low level stuff. I would goto the classes thinking 'I must be missing something'. The same people would be in those classes asking fundamental C/make problems. I would ask 'what do you do?' 'oh I write the device driver for xyz'. When I would get back home I would instruct my test teams to crawl thru driver XYZ and fix it or file as many bugs as you find. It was a seriously broken system ground up. The software to debug sucked. The drivers sucked. The build system sucked. It sucked all around. The API was not quite Win32. The hardware was 'okayish' but not up to the task of CE. There is a reason linux/iOS/FreeBSD is eating MS's lunch in that market. The tools are better to use, and the APIs are actually 99% the same. There is a reason MS is in a dominate position on the desktop. The visual studio tools are way better than what everyone else has. In the mobile market the tools blow ass.

      Balmer may scream 'developers' but they make some dreadful mobile dev tools. Its like they actually want to punish us to use their software. It may be better now. But a couple of years ago it was pretty pitiful.

    10. Re:Can't believe they released this shit by afidel · · Score: 4, Informative

      Yeah and the test mules that were released into the real world were in a 3GS plastic case keeping the testers hands off the antennae. It was a classic case of Apple's need for secrecy keeping them from getting good testing data.

      --
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    11. Re:Can't believe they released this shit by Darkness404 · · Score: 4, Insightful

      I think that a lot of the problems that Microsoft (and Apple) have has to do with management rather than incompetent employees. Everyone I've talked to who works at both MS and Apple know what they are doing, but rather management wants them to do it a different way. Just look at the Apple III, it wasn't a huge commercial failure because Apple's engineers didn't know that they needed a way to dissipate heat from the computer, but it was a huge commercial failure because Steve Jobs forbid them from using the most reliable way to dissipate heat in hopes of making a "silent" computer. Its things like that, those upper-level or mid-level management decisions that force logic-driven people to act illogically.

      --
      Taxation is legalized theft, no more, no less.
    12. Re:Can't believe they released this shit by WrongSizeGlass · · Score: 5, Funny

      Obviously this is a design feature. Win Phone 7 is simply using "the cloud" for its virtual memory swap space. Only 30 - 50 MB per day shows how efficient their phones actually are at using their new VM technology.

    13. Re:Can't believe they released this shit by DJRumpy · · Score: 4, Insightful

      Either that or end users have installed apps that are sending data without their knowledge. It's not an uncommon problem, even with regular PC apps.

    14. Re:Can't believe they released this shit by DJRumpy · · Score: 4, Informative

      Actually there are a few apps (third party) that MS has allowed to run in the background.

      http://www.wpcentral.com/multitasking-coming-wp7-pandora-can-multitask-now

      Scherotter said while a few major apps will be able to multitask, such as Pandora, the music streaming app that will play in the background while the user is doing something else, independent apps will not, for now. Scherotter said that eventually, independent apps will be multitask-capable, but he wouldn't say when that would be.

      Of course they didn't note exactly what those 'few major apps' are.

    15. Re:Can't believe they released this shit by PsychoSlashDot · · Score: 4, Insightful

      About how hard it was for Apple to the their iPhone 4 through normal use case scenarios for things like antenna reception. Sometimes random things are missed, mixed with what was the testing area like? Might have caused unforeseen fixes (a la iPhone 4 was tested near a cell tower if I remember right, why they missed the antenna reception issue.). Also, it seems most of the complaints are from US users, not global users so it could be something up with how the US carriers are handling the phones, which wouldn't come up in a normal use scenario. Maybe US carriers are trying to ping the phones and the pings are accidentally sending more information then they should?

      I call bullshit.

      If you test your device in best-case-scenarios, you're incompetent. In the case of a cell phone, whose main purpose is to transmit and receive data (be it voice or other), it's inherently obvious that due-diligence requires you to test it extensively in marginal and poor-reception areas. You also test it extensively in high temperature and low temperature environments as well as any other common but extreme circumstances that historic evidence shows impacts battery life. You test it with all radios (Bluetooth, Wifi, 3G) enabled and stepped up to maximum power due to range issues. You extensively test its operation at extremes such as when the memory is almost entirely full due to someone having taken photos without a memory card, or voice memos. You extensively test when bandwidth is limited due to network saturation. You extensively test in crappy markets where more sand is likely to get in your phone than RF signal. You monitor all the important metrics of your phone (battery life, reliability and speed of link, efficiency of data transmission, use of storage memory and so on) in all the miserable hellish, abusive, real-life scenarios that your (hopefully) millions of units shipped will experience day-to-day.

      Once you've tested in all those cases, then you can do whatever you want next door to a cell tower, in climate-controlled circumstances, with empty RAM and plugged into a nuclear power plant for unlimited power and in the single country of your choice.

      Note: yes, I realize proof-of-concept and lab testing comes first. I refer to product-quality and suitability-for-sale testing. The stuff that Apple (and possibly MS) got wrong. -- Hey, those are both the companies that decided it was more important to ship "now, now, now!" than include Cut & Paste in their 1.0 products. They're not cutting corners at all.

      --
      "Oh no... he found the .sig setting."
  2. The Way of Windows by lymond01 · · Score: 5, Funny

    It's the normal tracking mechanisms of any cell phone: maps, GPS, app updates.

    Windows 7 Phone just sends it in powerpoint format.

    1. Re:The Way of Windows by rsborg · · Score: 5, Funny

      Windows 7 Phone just sends it in powerpoint format.

      Using PPTP (PowerPoint Tunneling Protocol)

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  3. Thought there was no "idle" mode... by Kenja · · Score: 5, Interesting

    Wasn't the whole point of these new phones all the little windows constantly being updated with the latest Twitter, etc data?

    --

    "Have you ever thought about just turning off the TV, sitting down with your kids, and hitting them?"
  4. This is by design by Anonymous Coward · · Score: 5, Interesting

    At the recent Microsoft TechEd, pretty much all of the Windows 7 talks and tutorials were about how cloudy Phone 7 was and how it just used Facebook and all that other stuff directly and so on and so forth.

    I asked a couple of different people whether this would mean it would chew a bunch of bandwidth, and the impression I got was that (to paraphrase) "Pretty much everyone is going to have decent data plans these days anyway, so we don't think it's a problem".

    The Windows 7 phone is chatty by design, I think they just expect data plans to catch up with it's usage until it's not a problem any more.

    1. Re:This is by design by PhrostyMcByte · · Score: 5, Interesting

      You're right. Windows Phone 7 is very cloud-focused -- so much that they didn't bother to expose the APIs for local databases. The data usage is definitely going to be higher than other less-connected devices. My best guess is that these people might have unrealistic expectations as to the amount of data these services use and are getting excessive push notifications, either from having too many live tiles or just ones that update too frequently. Next to that, a live tile might be crashing and perhaps the phone is sending debug information back home. The reports of using 3G even when wifi is available are interesting though, and suggest there might be another problem.

      That said, in my experience it still doesn't use a significant amount of data. I have a Windows Phone 7 device, and am using a lot of those cloud services. Instant email sync for two accounts (one fairly high-traffic), twitter, a few other live tiles, and the tracking service that occasionally wakes up GPS to ping MS with your location in case you lose your phone. When I'm at home it all goes over wifi like it's supposed to. I'm about 2/3rd of the way through my billing cycle and I'm still very very far under my bandwidth limit.

  5. Duh... by fuzzyfuzzyfungus · · Score: 5, Funny

    That Windows Genuine Advantage isn't going to validate itself....

  6. Why it's called Windows Phone 7 by midtoad · · Score: 5, Funny

    It's called Windows Phone 7 because it uses 7GB of data per month in standby mode.

    --
    - midtoad
    Umwelt schützen, Fahrrad benützen
  7. Re:Why does MS even try anymore? by Fulcrum+of+Evil · · Score: 4, Insightful

    I don't have control over which DVD drive goes in my xbox, so I'll keep blaming the company I bought it from TYVM.

    --
    "We returned the General to El Salvador, or maybe Guatemala, it's difficult to tell from 10,000 feet"
  8. MS behind everyone else again? by Platinum+Dragon · · Score: 4, Interesting

    I noticed the line at the end of the BBC article and couldn't believe what I was reading - does WP7 actually lack copy-n-paste capabilities? Apple took some justified shit for waiting years to include that capability in iPhoneOS. If that's for real, then WP7 deserves its unpopularity.

    I had a chance to play with a WP7 device at a big box tech retailer on NYE (oddly, mere moments before getting an iPhone after a spontaneous discussion with my partner about my former piece-o-junk phone[0]). The interface was snappy, but it was pretty obvious why - solid colours, simple text. I have to wonder how well a WP7 device would operate under load with some third-party software installed.

    [0] An LG Neon TE365F. Go ahead and laugh, I deserve it for purchasing such a turd.

    --

    Someday, you're going to die. Get over it.
  9. Re:Dumb question by exomondo · · Score: 4, Insightful

    So most smart phones have a 1ghz chip (just a guess) and windows XP ran well on a1ghz chip, why invent a new crappy W OS like 7?

    Captain Obvious says: Because no-one wants to run Windows XP on their phone.

  10. Re:This is by design -- similar to their OS by roc97007 · · Score: 4, Interesting

    Wow, that actually makes sense.

    My experience with Windows started at 3.1. I was an NT early adopter but had to support Windows 95/98/ME. About the time I noticed that the Plus! pack for Windows XP was bigger than the entire OS and Plus! distribution for 98, I realized that every release was bigger, in some cases a LOT bigger, and slower. In some cases, a LOT slower.

    It seemed like Microsoft was betting HEAVILY that computer speed and storage prices would continue to keep up with the bloat. It's possible that when Vista came out and initially had poor performance on the hardware at the time, the issue wasn't really that Vista was too slow but that the hardware that users had on their desk did not progress as much as Microsoft had been betting it would. Eventually the hardware did catch up and Vista runs fine now.

    I had similar experiences (although not for as long a time) with Windows Mobile. I had a Windows Mobile 5 phone and it was a pig. I had to reboot it regularly and doing any operation beyond initiating or answering calls was an exercise in patience.

    When Mobile 6 became available, I jumped on it.

    And it was *worse*. I now realize that this is probably because I had not jumped the gap to the next generation hardware.

    And so, I'm not surprised at all that the design process for Mobile 7 probably included the assumption that we would have significantly faster hardware, on networks of significantly higher capacity *and* speed (which are two different things) and that they may have been a little too optimistic in that regard.

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.
  11. Disguise by Kenshin · · Score: 5, Interesting

    I think Apple's antenna testing problems may be due to the fact that the iPhone 4 was always encased in a plastic disguise while outside the lab, so the tester's hand never actually came into contact with the antenna.

    It didn't come out of its disguise until it was in mass production, and actual users couldn't wrap their hands around it, triggering the antenna problem, until it was available.

    So, extreme secrecy is to blame for this. Maybe next time they'll find a way to test it naked outside the lab. :P

    --

    Does it make you happy you're so strange?

  12. Re:Are there any MS people up here? by shutdown+-p+now · · Score: 4, Interesting

    There are a few of us here, though none from Windows Phone team that I know of. Still, if you want to throw tomatoes, this way is okay.

  13. Re:Are there any MS people up here? by dhavleak · · Score: 5, Insightful

    I don't know about consumer sites, but regarding slashdot let me paint you a picture:

    Consider if you will, Fox News. They have a clear tilt. Their viewership is skewed based on that tilt. To maintain their viewership they have to maintain or increase their tilt. It's a closed, positive feedback loop. Fox can't change its tilt. Substitute, say, Huffington Post in place of Fox and you get the same result.

    Slashdot works a little differently -- but it's the same result. More potent in fact, because the feedback loop is much more immediate and direct.

    Example of said tilt -- barely anyone in this thread has anything to say about the issue mentioned in TFA. Not one single piece of insight, or information. Nada. The only discussion is about how bad MS is, and how bad they've been, and how they will continue to be bad, etc. Why even have a topic if that's the case? Why not just have a weekly "discuss how MS sucks" thread? At least that would be honest.

    Another example of said tilt -- any thread involving DRM.

    Also -- any comment by Miguel De Icaza.

    Slashdot has chosen its sides a long time ago. There are voices of dissent or voices of reason from time to time, but they always get drowned out, and suppressed (modded down) by the groupthinkers/lemmings.

    So finally, coming back to your question:

    And they don't even bother with Slashdot or any consumer site that says their product is crap?

    Why would anyone who is disliked by slashdot bother to read it then? What insight can they gain from it? What will they come away with, other than the opinion that they cannot get any useful criticism from this site, and they cannot ever 'win' over this crowd, so why even try?