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Microsoft Explains Windows Phone 7 'Phantom Data'

Fuzzy Eric writes "Microsoft has confirmed that some handsets running its Windows Phone 7 software are sending and receiving 'phantom data.' The problem surfaced in early January with some owners of phones running Windows Phone 7, claiming that their phone was sending 'between 30 and 50MB of data' every day; an amount that would eat into a 1GB allowance in 20 days. Microsoft said its investigation found that most problems were caused by a unnamed 'third party' service. It said that the problem seemed to only affect 'a small (low single-digit) percentage of Windows Phone customers.'"

7 of 270 comments (clear)

  1. MS Fault Playbook: Two Answers by blunte · · Score: 5, Insightful

    1. No Answer

    or

    2. We found the problem. It wasn't our fault, and it doesn't matter because it's not happening to anyone. (lie)

    --
    .sigs are for post^Hers.
  2. Re:Good job, Microsoft by orphiuchus · · Score: 4, Insightful

    If it was the FBI or CIA or NSA I would still mind, but it wouldn't be THAT huge a deal, mainly because:

    A. They will track me anyway if they have any reason to.

    B. They aint got shit on me.

    C. The chances of them actually bugging me are about .001%

    I'm more worried about it being someone who is going to try to sell me shit. Because the likelihood of them actually bugging me is almost 100%.

  3. Explains? by bgarcia · · Score: 4, Insightful

    So, Microsoft saying "it wasn't us, it was them" counts as an explanation?

    --
    I'm a leaf on the wind. Watch how I soar.
    1. Re:Explains? by Aerynvala · · Score: 5, Insightful

      The politicians use it, why wouldn't their corporate masters?

      --
      http://transformativeworks.org/
  4. Re:"Unnamed third party service" being by RMH101 · · Score: 4, Insightful

    I will put money on it not being anything like that interesting.
    It'll probably turn out to be either a crucial app vendor or a launch partner that they don't want to annoy - e.g. if it turned out that one of the HTC apps or the Facebook app was doing it. Until they know for sure, and work out how to fix it they probably want to be a little coy about what's causing it.
    Anyway, it's not affecting that many users as far as I can tell. I've got an HTC Mozart for work that's not doing it, after checking my data usage.

  5. Re:3rd Party? by RMH101 · · Score: 5, Insightful

    Well, yes. My Windows 7 work phone, for example, runs on the UK Orange network. It came in an Orange-branded box, it has Orange-branding within the phone software, and Orange apps bundled with it that can't be removed. Annoying, yes, but standard practice in the phone world. It also has HTC-specific apps built into it such as the HTC hub.
    If it turns out that a network is bundling crapware with the handset that uses too much data in some conditions, or a vendor such as HTC has a bug in their app, then I wouldn't blame MS for it.
    It's a big "if", but it's a definite possibility and until we know the reason I suggest we stop getting so hysterical about it.

  6. That's an "explanation"? by 1u3hr · · Score: 4, Insightful

    An "unnamed third party service" is an explanation? As much as "a dog ate my homework".