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Blogger Sued By Restaurant For Bad Review

Voulnet writes "A recently opened Benihana branch in Kuwait sued 248am.com, a well known Kuwaiti blog, for posting a bad restaurant review about its food, asking for the blog to be shut and more than $17,500 in damages (5000 KD). Kuwaiti bloggers everywhere have announced their support for the reviewing blogger; even though it is highly unlikely the restaurant will get anything from the court, since journalists are almost always favored in libel cases in Kuwaiti courts. It seems Benihana hasn't heard of Cooks source magazine."

31 of 166 comments (clear)

  1. Streisand effect in 3...2...1... by Even+on+Slashdot+FOE · · Score: 4, Insightful

    Oh wait, I'm fairly certain it has already started. Too bad I'm not going to Kuwait so I can snub these people. Still, they have all the bad publicity they could ever wish to avoid.

    1. Re:Streisand effect in 3...2...1... by reub2000 · · Score: 4, Funny

      Slashdot effect in 3...2...1...

      Oh wait, I'm fairly certain it has already started.

  2. I'm for free speech and all by TommydCat · · Score: 4, Funny

    but... those dudes have really large knives!

    --
    This comment does not necessarily represent the views and opinions of the author.
    1. Re:I'm for free speech and all by Opportunist · · Score: 2

      So? They always make the same mistakes, they bring knives to a gunfight...

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  3. Eh, it was probably right by jandrese · · Score: 4, Insightful

    Benihana isn't bad, but it is badly overpriced for what it is. Unless you're lucky to get the chef who really knows how to put on a show it's simply not worth the premium over all of the other Japanese steakhouse options. The food is alright, but unexceptional--you're paying mostly for the show. If the show isn't outstanding, the whole thing tends to be a waste of time.

    This also means reviews for those Steakhouses can vary quite a lot, depending on who the reviewer got that evening.

    --

    I read the internet for the articles.
    1. Re:Eh, it was probably right by Dunbal · · Score: 4, Insightful

      You're missing the point - it's not about the food, it's about them thinking they can silence any criticism by suing. Whether or not you like Benihana, taste is subjective and opinions are usually protected speech in countries that still believe in free speech. He doesn't have to like Benihana, and he sure is allowed to tell the whole world that he doesn't like it - whether Benihana likes it or not. One would expect a chain with a halfway decent customer service/PR department to try and address the issues, not launch lawsuits. IN MY OPINION Benihana behaved foolishly, and I certainly will never eat there because of this. There are plenty of other, less pretentious restaurants. I'm sure this will cost them far, far more than $15,000 worldwide.

      --
      Seven puppies were harmed during the making of this post.
    2. Re:Eh, it was probably right by Fallen+Kell · · Score: 3, Informative

      That said, I don't think the show had changed since it the places have opened. You get the shrimp tail flip to the chef's shirt pocket or hat, the onion "volcano" from oil/water, the "egg roll" joke (at least in English speaking ones), the beating fried rice heart (assuming you ordered the fried rice, same with the egg roll since it is normally when they are cooking the fried rice), and then you get some salt/pepper shaker tapping/flipping, and maybe some skilled knife-work....

      --
      We were all warned a long time ago that MS products sucked, remember the Magic 8 Ball said, "Outlook not so good"
    3. Re:Eh, it was probably right by Moryath · · Score: 3, Informative

      They used to do a lot more.

      I remember when they'd do the flame-flash with the meat. (Cam'ron, Can't Hurt My Style, "Flame it like Benihana's...")

      The juggling with various ingredients to make the fried rice.

      A lot of it is skilled knife-work, no question. Then again, ever time I've gone with friends to Benihana, the food's been wonderful.

      YMMV by location and by chef, of course. And that pretty much holds for any Teppanyaki place.

    4. Re:Eh, it was probably right by Mister+Whirly · · Score: 2

      Yes because everyone knows that every American restaurant is the same quality as every other one. And you named 3 fast food franchises, Benihana is a sit down restaurant - hardly in the same category. Nice try at drumming up anti-US sentiment though.

      --
      "But this one goes to 11!"
    5. Re:Eh, it was probably right by jandrese · · Score: 3, Interesting

      Does Kuwait even have protected free speech? I know it's pretty liberal by Middle Eastern standards, but that's not saying much.

      --

      I read the internet for the articles.
    6. Re:Eh, it was probably right by lostmongoose · · Score: 2

      It's plenty fair to punish the whole chain. If the corporate HQ allows a franchise to act like this without having their franchise license revoked, then you boycott the whole chain. It's like boycotting Activision. You don't just boycott Activision's own stuff, you boycott any devs who sign up with them for publishing too. You choose to do business with an entity of questionable ethics, you suffer the consequences. In this case that would be any franchisees as well as wholly owned locations.

    7. Re:Eh, it was probably right by zonky · · Score: 2

      He implied that the chicken was tasteless- fine. He said it was becuase it was undercooked raw, which now means he's accused Benihana of trying to poison/kill people. Which is certainly not so fine.

    8. Re:Eh, it was probably right by Meski · · Score: 2
  4. As long as the review was honest... by errxn · · Score: 2

    ...Benihana really doesn't have any room to complain. On the other hand, if the blogger was pulling a Deadspin vs. ESPN move, they *should* go after him.

    --
    In Soviet Russia, Chuck Norris will still kick your ass.
  5. Boycott? by Locke2005 · · Score: 3, Funny

    I'd say I was boycotting them in retaliation for this, but the truth is there was no way I was going to pay for their ridiculously overpriced menu in the first place! If I want expensive entertainment, I'll hire a stripper.

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
    1. Re:Boycott? by mattack2 · · Score: 4, Funny

      Charlie? You're already posting to Slashdot, right out of rehab?

  6. anybody read the review? by Skarecrow77 · · Score: 2

    Just curious. Everybody assumes it's big bad evil corporation vs little guy. Maybe it really is libel? People can get pretty vicious in their blogs, because they think they are invincible internet supermen.

    1. Re:anybody read the review? by takowl · · Score: 3, Interesting

      I read it before it was /.ed. It wasn't obviously libel: he more or less approved of the atmosphere, said two dishes were alright, nothing great, then laid into them on the quality of a couple more dishes. Of course, I have no way of knowing if he was telling the truth, or being paid by a competitor, but it read like a negative review, not a hate-filled diatribe.

    2. Re:anybody read the review? by Opportunist · · Score: 2

      Return question, why would he? What does he have to gain from slandering a restaurant chain?

      Also note that this is his OPINION. Like all reviews. I might now follow this log because his taste in food matches mine, but what it eventually comes down to is that he states his opinion about the restaurant. Which is, at least in my country, his right to do. If I think your corned beef tastes like corned crap and I write that in my blog, I may well do so. I didn't like it and my opinion is that your food is no good.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  7. Re:Google cache to slashdotted original by sconeu · · Score: 2

    No way in hell is that libel. That's an ordinary restaurant review.

    --
    General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
  8. Cached report on lawsuit from blog & review by JumperCable · · Score: 4, Informative

    Bloggers article on being sued:
    http://webcache.googleusercontent.com/search?q=cache:DeHc7_jwEEQJ:www.248am.com/mark/kuwait/im-being-sued-by-benihana/+http://www.248am.com/mark/kuwait/im-being-sued-by-benihana/&cd=1&hl=en&ct=clnk&gl=us&client=firefox-a&source=www.google.com

    Blogger's original review:
    http://webcache.googleusercontent.com/search?q=cache:Q4qRyLrkfa4J:www.248am.com/mark/kuwait/my-benihana-experience/+http://www.248am.com/mark/kuwait/im-being-sued-by-benihana/&cd=2&hl=en&ct=clnk&gl=us&client=firefox-a&source=www.google.com

    My Benihana Experience

    A few days back I posted about Benihana opening up at the Avenues and yesterday night I decided to pass by with Nat and try it out. The service wasn’t too bad for a restaurant that’s just been open for a few days and the staff were really friendly. The restaurant itself is made up of islands and bars with a grill in the middle of each one. You sit around the grill and the chef will come to your table and prepare the food right in front of you which makes things entertaining. It’s actually why I prefer sitting at the bar in Japanese restaurants in general, since you can talk to the chef and watch them put your dish together. The problem with my experience last night though was with the food, it was disappointing to say the least.

    http://www.youtube.com/watch?v=Wllrtj-3rV4

    We ordered beef negimayaki for starters followed by an Orange Blossom maki and a Hibachi Chicken. The negimaki arrived looking good and was probably the best thing we had there even though I prefer Maki’s negimaki which has a richer teriyaki sauce. The Orange Blossom was very ordinary, wouldn’t order it again. Now the Hibachi chicken which is basically grilled chicken, that was the worst. The chicken was very chewy (I could swear it was undercooked if not raw) and tasted terrible. Even after I had the chef add some more teriyaki sauce in hopes of improving the taste it didn’t work. I tried to dip it into the sauces that came with the chicken but it was hard to figure out if they were actually making things worse or not. Nat only ate one piece of chicken and left the rest while I needed my protein since I’m on a strict diet and forced myself to eat my whole plate (I can do that) but the after taste was really bad. Even the rice and the veggies that came with it tasted bad AND were under cooked. Once we left I considered picking up a frozen yogurt from Pinkberry even though I hate frozen yogurts but I just needed something to get rid of the aftertaste. A few moments later we ended up at Chocolate Bar ordering the gooey chocolate cake (bye bye diet).

    \
    http://www.youtube.com/watch?v=iAyPBFxNQlw

    I shot the two videos above of the chef preparing our meal. Benihana are known for the live shows they perform when preparing your dish so I was expecting to see [This] but ended up with the above . Would I go back to Benihana? No I wouldn’t. Their sashimi and maki’s are pretty cheap (KD1.5 for 5 pieces of Salmon sashimi for example) but there are two other Japanese restaurants at the Avenues, Wasabi and Maki, and I would prefer either one of those to Benihana.

    —————————————

    1. Re:Cached report on lawsuit from blog & review by Sponge+Bath · · Score: 2

      He called one dish ordinary and did not like the chicken? That's all?

      I had assumed he claimed the Benihana chef had sodomized a goat at the table or something. Is this just a franchise suing or an international corporation? I have a hard time believing this action was authorized by anyone far up the food chain at a large corporation.

  9. Benihana Contact Information by JumperCable · · Score: 3, Informative

    Contact information for Benihana in case you want to call and complain:

    http://www.benihana.com/about/franchise/contact

    Phone: (305) 593-0770

    Corporate Youtube account:
    http://www.youtube.com/benihana

    Corporate Facebook account
    http://www.facebook.com/Benihana.Official.Page

    Corporate Twitter account
    http://twitter.com/Benihana__

    Website contact page
    http://www.benihana.com/contact-us

  10. good way to destroy your own business by grapeape · · Score: 4, Insightful

    Wow, nothing screams "the reviewer must be right" like suing the reviewer. Its probably more likely the place was already having problems and the owner got the bright idea that suing someone would be an opportunity to recoup losses.

  11. Re:business as usual by v1 · · Score: 3, Insightful

    Don't feel bad if your review contributes to a restaurant going out of business. If it's a BAD restaurant, it deserves a bad review and deserves to go out of business. You're doing a community service in both your action and the effect it helps bring about.

    --
    I work for the Department of Redundancy Department.
  12. Re:Sue by TaoPhoenix · · Score: 2

    Problem is, we're just on the turning point where stifling lawsuits work.

    Your Country May Vary, but it only takes about 3 more dumb laws to make it game over.

    --
    My first Journal Entry ever, in 8 years! http://slashdot.org/journal/365947/aphelion-scifi-fantasy-horror-poetry-webzine
  13. Re:not implying anything, nosiree... by PitaBred · · Score: 2

    More or less, yes

  14. Happened to me on a book review by RobertinXinyang · · Score: 5, Interesting

    As a teacher I reviewed a book that I tried for one semester in one of my classes. The review was quite mixed. It wasn't terrible; but I definitely had no intention of using the book again. You notice that I am not naming the book here. That was part of the final agreement.

    This has definitely put a damper on my willingness to provide honest comments about the books used in my classes. It has also impacted my willingness to experiment with different materials. I pick a safe book used by other teachers and I never recommend experimentation. In a litigious society, the safe way really is the best way.

    1. Re:Happened to me on a book review by jelizondo · · Score: 3, Insightful

      Sorry to tell you, that is the wrong way to go.

      I was expelled from school for stating my opinions frankly and I got booted from my last job for the same reason. Between one incident and the other, more than 30 years passed, I will NOT learn to shut up

      If you shut up before stronger opponents when you are right, then you have harmed the community where you live.

      I always tell my daughters, "Better to live one minute standing up than a century on your knees"

      May you live long and learn to stand up. It's not easy but it is what keeps the world from turning into a pit.

      --
      Be very, very careful what you put into that head, because you will never, ever get it out. - Cardinal Wolsey
  15. Easiest Snub Ever by Lord_of_the_nerf · · Score: 2

    It's like I was a poor student and decided to boycott BMW and conflict diamonds.

    Yah. That'll learn 'em.