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Why Nokia Is Toast

CWmike writes "It's hard to remember now, but there was a time when Finland was at the center of the cell phone universe. No more. Nokia is being killed by complexity. Along comes Microsoft with Windows Phone 7, delivering more complexity. My view is that Microsoft doesn't matter, writes Mike Elgan. Although Windows Phone 7 is a way better operating system than Symbian, Nokia's problem isn't Symbian, and the solution isn't Windows Phone 7. Nokia's problem is that it follows the losing strategies of the other losers in the market, and rejects the only two known winning strategies. There are way too many Nokia phones. This causes either choice paralysis, sending buyers screaming to Apple for relief, or buyer's remorse. Nokia should take the advice Steve Jobs gave to Nike CEO Mark Parker: 'Just get rid of the crappy stuff and focus on the good stuff.'" And maybe Nokia isn't toast at all: reader high_rolla points out an interesting bit of speculation that the Nokia-Microsoft pact is part of a grand plan "to become the exclusive manufacturer of hardware for MS phones and tablets."

37 of 475 comments (clear)

  1. Way too many cheap quality phones by John+Allsup · · Score: 3, Insightful

    At one stage I was a Nokia user, then went over to Sony-E and am wondering about Blackberry, not liking the idea of a phone in my iPod, Windows in a mobile or the stuff that Sony-E is now coming out with.

    --
    John_Chalisque
  2. m$'s 8th largest individual shareholder is happy by phonewebcam · · Score: 5, Interesting
  3. This is way over the top by DesScorp · · Score: 5, Interesting

    I'd be shocked if Nokia were "toast". They're still one of the biggest handset makers in the world, and their name recognition alone is worth billions in the market. And while guys like Steve Jobs are going "simplify!", there are millions of customers going "Really? This is all you've got? Where are all the choices?". Just because Apple's strategy is good for Apple doesn't mean it'll be good for Nokia, just like Mercedes isn't going to pursue the same strategy as Ford. They're both still going to make a lot of money.

    --
    Life is hard, and the world is cruel
    1. Re:This is way over the top by sznupi · · Score: 3, Insightful

      Indeed, look at top handsets in top20 countries of this report. Just look at them; beyond some probably fairly atypical (but vocal and visible) place. Curious way of being "toast"...

      Who knows... at the very least, this deal means a lot of Winmob7 phones pretty soon. With Nokia most likely dominating - other phone makers brought, what, just ~2 million of them onto the market till now? Now they might even shun the platform, they don't depend on it & so it's easy for them, if it appears like Nokia might be getting a preferential treatment (at the least keeping Ovi Maps to themselves, and certainly deals with carriers / mobile payments). Last year Nokia sold over 100 million Symbian phones, and growing... and since now they say there are plans for just ~150 million more, that means a pretty quick switchover. With, all things said, a pretty decent OS, and which will certainly have all the "required" apps - plus IMHO a very real chance to rapidly pick up steam in mobile gaming. Then there are hundreds of millions of people still loyal to Nokia, many will want to upgrade from their "feature phones", and since Winmob7 is supposed to be now spread across a spectrum of handsets at different price points...
      The "leaked" handset (yeah, "who knows?") doesn't look half bad, too...

      Only the Windows logo is a bit disturbing / too bad it's still MS... ;/

      Plus, it's a company which succesfully reinvneted, reorganized itself numerous times... this shift is even quite minor in comparison.

      --
      One that hath name thou can not otter
    2. Re:This is way over the top by amorsen · · Score: 3, Insightful

      Nevertheless it IS impossible to pick a Nokia phone unless you happen to be a Nokia phone expert. Now that people are starting to buy handsets instead of just being grateful for whatever crap the phone company threw at them, this is becoming a problem.

      Getting down to two models is a challenge though; there is still a large market for "in-between" phones which have decent battery life and small size but still a reasonable amount of features. The Slashdot market may be divided between "I don't need no stinking texting" and "no can-opener? lame!", but the rest of the world is less black and white.

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    3. Re:This is way over the top by Znork · · Score: 3, Insightful

      "They're still one of the biggest handset makers in the world"

      The interesting thing is that the leadership at Nokia seems to have forgotten about that part of their business. With the hardware requirements of WP, Nokia is going to go from 30-something percent to, if they're lucky, mid-to-high single digit marketshare, unless they're planning to sell their handsets at a significant loss. Their margin will be pitiful.

      They seem quite desperate to get into the segment of 'cool' smartphones to obtain the margins of other players, yet miss the fact that their main customer segment won't have that money even if they have a product, and the customers they're after wouldn't consider a WP based device 'cool' if it came with its own liquid nitrogen system.

      A strategy worthy of that other Steve who seems unable to do anything but try to emulate whomever he considers cool guy of the week.

      Just because you're caught on a burning platform doesn't mean sticking a shotgun in your mouth and blowing your head off is the best way to move forward.

    4. Re:This is way over the top by MBCook · · Score: 5, Informative

      It's been called the Paradox of Choice (TED video link). The problem is that when you are spending a large amount of money (such as on a cell phone), the costs of getting it wrong can be large (since, unlike a box of cookies, replacement isn't cheap). Having to choose between dozens of nearly identical models can be confusing or at least taxing.

      Steve Jobs gets this. When he came back to Apple he got rid of the dozens of similar products that were just slightly different (Performa 600, 610, 700, 720, 720CD, 730AV, 590HSBCPDBA, 617BBQFTW) and replaced them all with a handful of models. Things may not have matched your exact criteria as closely, but it was much easier to find something close to your criteria than it was before. Car companies can be quite guilty of this too. Mercedes sells 5 sedans/coupes, each in 4 or 5 trim levels. After that you get to options, and other companies are the same. So if you want buy a car, and price isn't a big object, and you want to look at Mercedes, BMW, Volvo, and Audio you could be looking at comparing 80-100 cars just to get a sedan, and thats without the individual option packages.

      There was a great picture on a gadget site a year or two ago. It was a picture of Sony's lineup of earbuds. Between different styles, ear loops, colors, etc there were over 100 combinations of products they were selling. There were just too many choices.

      This has always been a bit of a problem for Sony. Right now, their site lists 13 point and shoot cameras, 23 handycam camcorders, and 11 clock radios. They have at least seven different 46" TVs.

      Do you know why Flip video succeeded? They made a simple little video camera, but they made ONE. Right now they have 3. One with a touch strip, one with HD, and a smaller one with HD and a rechargeable battery. Easy to pick. With sony, you need to decide form factor, 3D, resolution, pop-out screen....

      --
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    5. Re:This is way over the top by nofx_3 · · Score: 3, Informative

      "Indeed, look at top handsets in top20 countries of this report [opera.com]. Just look at them; beyond some probably fairly atypical (but vocal and visible) place. Curious way of being "toast"... "

      This data is wildly skewed. It's take from Opera mini/mobile use. For that reason alone you are unlikely to see phones with a good browsers (iphone/android) showing up on the list as folks with those phones simply won't be using Opera.

      --
      Visualize Whirled Peas
    6. Re:This is way over the top by SomeKDEUser · · Score: 4, Interesting

      Because they got a stupid North American as a CEO who thinks his home base is the world. Only in NA is Nokia an also-ran. Because nowhere else is it normal to get the phone for "free" with your contract. Contracts which are preposterous in the first place.

      Because nowhere else are consumers ignorant enough and regulators lazy enough to allow that. So outside of NA, your iPhone is wayyy too expensive for what it is. Except if you are an asshole yuppie urbanite that is. Only is you care more about your phone looking "cool" (that is bough last month, or so) instead of having really good reception/battery life, will you buy the phones which are popular in NA.

      So based on the bizarre, twisted, wrong NA market, the CEO changes a strategy which is _working_ (ovi store is growing tremendously -- well was until Friday -- and Qt allowed development on the entire line of phones). He pisses off his entire dev base hoping to get a new one, presumably. Because replacing a world-class API (Qt) which is truly portable with a WP-only API which can only work on hi-power-low-battery-duration devices is _stupid_. Telling devs "you know those 500 000 000 devices you targeted? They're gone" is not good. And WP phone devs are probably not going to be so eager to replace their just-shafted colleagues... I guess he doesn't even understand why the stock of his company plunged 15% in a day...

      Because investors realised that the man knows nothing, and is more than just clueless: he is actively and destructively stupid.

    7. Re:This is way over the top by V+for+Vendetta · · Score: 3, Insightful

      No. This is the NA perspective. Understand this: only in NA are phones subsidised as a norm. Therefore only in NA are the smartphones a dominant factor in the market. Because nowhere else are they affordable. Not that people are poorer in Europe: rather no one could afford the smartphones in the NA market if they weren't subsidised.

      Not true. This is the norm in Germany, too. You get a "free" phone with your contract. After two years (typical contract term), you get the offer to renew your contract, along with another new, "free" phone.

  4. As much as I wanted Nokia to adopt Android... by cyberfin · · Score: 3, Insightful

    It pains me to say this is the a correct business move for both companies. Combined they have a much better chance of standing out in the crowd (other android-phone makers). Many will hate it, many will love it. A new Apple has been born.

    --
    "I'm taking this loop off." - Jack O'Neill
    1. Re:As much as I wanted Nokia to adopt Android... by ColdWetDog · · Score: 3, Insightful

      A new Apple has been born.

      Ah yes, the old Citrullus colocynthis

      Just desserts.

      --
      Faster! Faster! Faster would be better!
    2. Re:As much as I wanted Nokia to adopt Android... by t2t10 · · Score: 3, Interesting

      Ten times better than no chance is still no chance.

      Nokia could have saved itself by going with an Android + MeeGo strategy.

      Microsoft's phone efforts are DOA. It doesn't even matter anymore whether they are technically any good; WP has the stink of failure attached to it. And that stink won't disappear by hooking up with a failing phone company.

    3. Re:As much as I wanted Nokia to adopt Android... by UnknowingFool · · Score: 4, Interesting

      Except that Nokia won't be the only WP7 out there. Heck, they are not out there today. Dell, Samsung, LG, and HTC all have WP7 phones today. For some of these companies, they also have Android phones. By the time Nokia has a Windows Phone 7, there may be half a dozen manufacturers with multiple models each. How does that fare for Nokia?

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      Well, there's spam egg sausage and spam, that's not got much spam in it.
  5. Exclusive ... by Zelgadiss · · Score: 3, Insightful

    Nokia better come up with some exotic hardware that no one else can produce and tie WP7 tightly to it (so it's reliance on their hardware) if they want to do this exclusive thing.

    Else they are completely at the mercy of MS, where MS can dump them for another hardware manufacturer and they can't drop WP7 without losing their customer base who has invested heavy in WP7 applications.

    1. Re:Exclusive ... by UnknowingFool · · Score: 5, Insightful

      Or MS can drain Nokia of any and all exotic hardware information they need, then dump them. Remember Sendo? MS was supposed to deliver an OS by June 2001 and Sendo would supply the hardware. By December 2002, MS had not delivered the OS and Sendo alleges that MS purposefully sabotaged the partnership to force Sendo into bankruptcy. Part of the agreements stipulated the MS would get all of Sendo's technology should they go into bankruptcy.

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  6. These articles say the same thing. by pavera · · Score: 3, Informative

    Both the "Nokia is dead" and "Nokia will thrive" articles say the same thing. They only differ in whether or not the authors think Nokia will follow the strategy.

    The first article says that Nokia should ditch everything and release 1 really nice WP7 phone. This article says its their only chance, but they won't do it because it is against everything Nokia has ever stood for.

    The second article says they will become the exclusive WP7 shop. Maybe they'll have more than 1 phone, but they'll be the only WP7 game in town, and they'll make really nice integrated phones that provide a slick experience (ala Apple). This is exactly what the first article says they should do, article #2 just says he thinks they will be smart enough to take this route.

  7. Re:Sadly... by sznupi · · Score: 3, Interesting

    Qt should be fine, too much heavyweight software uses it, and in worst case scenario - it's LGPL, ex-Trolltech people could pick it up.

    Still, sad - Nokia was in great position to say "want us to use winmob7? Allow Qt" ... but considering main negotiator, it's not surprising they most likely didn't (though I'm not sure how workable it would be anyway, considering Metro UI...)

    --
    One that hath name thou can not otter
  8. Re:what about ericcson by usul294 · · Score: 3, Informative

    There's currently an unveiling going on covering Sony Ericsson's new products , seems to be Android phones loaded with Gingerbread, the "PlayStation Phone" included.

  9. A Microsoft Nokia bad-analogy award by presidenteloco · · Score: 3, Insightful

    Microsoft today most reminds me of a coral reef in the Caribbean.
    Still standing there, huge, menacing, misshapen and barnacle-encrusted.
    But dead. The environment has changed around it and it can't adapt.

    Nokia is a huge ship battered by the storm coming in toward the reef
    for shelter.

    What do you think is going to happen?

    --

    Where are we going and why are we in a handbasket?
    1. Re:A Microsoft Nokia bad-analogy award by sznupi · · Score: 3, Insightful

      It's fascinating how easily people can forget Xbox...

      --
      One that hath name thou can not otter
    2. Re:A Microsoft Nokia bad-analogy award by Nossie · · Score: 3, Interesting

      are they making a profit yet from R&D?

      I bet some people within Microsoft are trying to forgot XBOX and cant.

    3. Re:A Microsoft Nokia bad-analogy award by exomondo · · Score: 3, Interesting

      Microsoft today most reminds me of a coral reef in the Caribbean. Still standing there, huge, menacing, misshapen and barnacle-encrusted. But dead. The environment has changed around it and it can't adapt.

      So what about the XBox? It's a phenomenal success in console terms (given the console business model). Just look at the commercial services available through XBox Live. And Kinect has been doing brilliantly, a device that hackers are loving just as much as gamers.
      Also WP7 has only been on the market for a matter of months so it's too early to come to a conclusion on that yet, Windows Mobile (which is of course in no way related to WP7) was a failure, but then again it was never meant to compete in this environment, it's over a decade old.
      Then there's the enterprise software like Exchange and Sharepoint.

      Sure MS aren't in the consumer gadget business, but that doesn't make them dead.

  10. Qt by jelizondo · · Score: 4, Insightful

    Funny timing, I'm uninstalling Qt and Symbian as I write...

    I think Nokia has fumbled too long between Symbian and Meego and now Qt; one can't get a clear sense of where they are going and thus, as a developer I must move to greener pastures.

    Goodbye Nokia! Hello Android!

    --
    Be very, very careful what you put into that head, because you will never, ever get it out. - Cardinal Wolsey
  11. It Doesn't Matter if it's Humiliating by raftpeople · · Score: 5, Insightful

    Nokia isn't leading, Apple and Android are doing very well, RIM still has solid market share and MS is going to fight like hell for WP7. There isn't room for 5 players and even 4 is a stretch. It doesn't matter what happened in the past, Nokia was in a weak position and needed to do something. Bottom line is that the stage is set for the phone OS players and Nokia is not one of them, so they have to change where they fit into the eco-system.

    1. Re:It Doesn't Matter if it's Humiliating by 21mhz · · Score: 3, Insightful

      S40 is not going anywhere, I don't get why some people understood otherwise?
      For people who want to stay on S40 dumbphones, they are going to continue putting up new ones.
      There was no migration path up-market even between Nokia devices, so that point is moot.

      --
      My exception safety is -fno-exceptions.
  12. Re:Nokia will be Microsoft's HW div? Um... by CRCulver · · Score: 3, Informative

    Nokia is already pasting their brand on any chinese slave-labor garbage that will have them

    Cite? Nokia's low-end phones are still produced in the company's own factories and in places like Romania and South Korea. Indeed, the company has called "Chinese slave-labor garbage" their major competitor in the low-end market.

  13. Microsoft's previous strategic mobile partners by Weezul · · Score: 5, Insightful

    In memoriam : Microsoft's previous strategic mobile partners. lol

    Nokia has been amazing at undercutting all other phone manufactures's prices on the low end, yielding amazing sales in poor countries. Yet, now we're seeing Chinese companies who'll basically just copy all Nokia's products, and produce phone even more cheaply using almost slave labor, which'll obliterate into Nokia razor thin margins.

    We're entering a time when Nokia's western low-end phones will run Symbian while other low-end phone remain simply feature phones because Symbian requires less resources than Android, iOS, Blackberry, WP7, etc. I donno how long that bright period will last of course, well maybe it'll depend most upon the marketing for Android, iPhone, Blackberry, etc.

    In smart phones, Nokia could've easily run with MeeGo plus Andoird apps, giving themselves the largest app selection plus differentiation. It's dubious however that WP7 will deliver either the developers given that Apple and Android own the market currently, or the users, given that Android delivers all the choices you mentioned.

    --
    The Christian religion has been and still is the principal enemy of moral progress in the world. -- Bertrand Russell
    1. Re:Microsoft's previous strategic mobile partners by sznupi · · Score: 3, Insightful

      Part 3 of this report focuses on the EU; not exactly poor countries / Nokia still has the largest slice of the market (I wonder how it would look if iPhone models were listed separately... many Nokia handsets are also very similar)

      They rarely undercut other manufacturers BTW, people chose Nokia - for each of their devices, it was typically fairly easy to find a comparable but cheaper phone from other manufacturers. Those outsourcing everything to China are not exactly a new thing.
      (and S40 should remain for a long time on western low-end handsets)

      --
      One that hath name thou can not otter
  14. high_rolla is then an idiot by SmallFurryCreature · · Score: 5, Insightful

    To become the one and only maker of MS hardware? That is a position NOBODY wants, EVEN Foxconn is NOT that stupid. Because that is exactly what Nokia would become, a mere factory stamping out goods at FINNISH prices. Look at how nice it is to become the sole supplier for a certain Redmond based company when it comes to graphic chips... Nvidia, oh oops ATI. Loyaltie? MS knows none.

    Have people really forgotten WHY Symbian came into existence? Do they not know WHY no other phone makers WANTS to be a MS only shop? Because the phone makers like most in IT KNOW what it means to be a MS lapdog and sought to escape it.

    What kind of deranged mind thinks that ANY company would of its own choice consider becoming the next Dell to be desirable? Oh and that is NOT the Dell of the desktops where MS software is the near absolute ruler but the Dell of Windows ME, Bob, Vista! Dell by the way that is outsold by Apple which does NOT sell MS Windows.

    It would be as if HP be loosing out in desktop sales and go all for the massive Linux desktop market to save its fortunes... might work... but not bloody likely.

    Windows Mobile 7 is not some price that is hard to get either. Everyone phone maker out there can make a WM7 phone. MS is going to chance this when it has so much trouble getting any of its phones to markets already? It is a bottom feeder. The consumers have said countless times they simple do not want MS software on their phone. This is after all their Xth attempt at it, people have made their choice.

    To be clear, Nokia used to have a higher market share then MS ever had. So it is trading what made it unique for a smaller market share?

    Oh but maybe with WM7 it will create some great phones? Unlikely because it has failed to do so before. Nothing stopped Nokia from making the next or indeed the first iPhone itself. What both Apple and Google have shown is just how silly easy it is to create a new phone + OS and make it in the market. For that matter, so has Rim. Nokia didn't fail because it didn't have access to MS software, its competitors didn't and did very well despite OR because of it?

    And here is the real irony: PC makers believe that unless their hardware comes with MS software it just don't sell. Apple doesn't count in this bit of logic. See the swift end of linux on the netbooks.

    But on the mobile phone, this just ain't true. The OS makes VERY little difference in peoples choice. Even if it did, the sales figures clearly show that putting Windows on it will just chase people away.

    Nokia had to either re-invent itself, possible with Linux as a base OR become one of the many hardware makers using an existing OS... and it did the latter with the least selling OS.

    A brilliant move? Maybe for some MS stock owning CEO, but I think Nokia's slide to the bottom will only be hastened by this move. We shall see within the year.

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

  15. Wrong reason by gmuslera · · Score: 4, Insightful

    The #1 reason Nokia is toast is that Elop is still CEO, after what did last friday. The rest is secondary.

  16. Re:In that case, MS has failed beyond belief by UnknowingFool · · Score: 5, Insightful

    Despite all the evil MS may represent, I'm sure MS don't want to kill Nokia.

    Like most companies, MS is only really interested in how the Nokia deal serves them. They really don't have Nokia's best interests in mind. When they get all they can out of the deal, they'll screw over Nokia like so many of their former "partners". I'm guessing that is what the investors are reacting to at the moment. Nokia could have done other things: (1)Push Meego. (2)Push Symbian. (3)Adopt Android. (4)Develop their own OS. But instead they went the choice with the fewest benefits.

    There are many that would argue that going with Android would have made Nokia another "me too" phone manufacturer and less distinctive. I would argue how is going with MS any better. MS has already put some massive restrictions on WP7 so that one phone model really isn't very distinctive from another model in terms of UI. With Android, Nokia would have more the ability to customize it to their own purposes.

    --
    Well, there's spam egg sausage and spam, that's not got much spam in it.
  17. Nokia is fucked. by RyuuzakiTetsuya · · Score: 4, Insightful

    If this quote is accurate...

    Elop doesn't know what the fuck he's doing. He needs to steer the company back towards growth and away from the rocky shoals of loss.

    Taking on Android is like trying to stop a train by standing on the tracks and putting your hands out and asking nicely to stop. Android's going places because the OS is usable and free.

    --
    Non impediti ratione cogitationus.
  18. Re:In that case, MS has failed beyond belief by 21mhz · · Score: 3, Interesting

    Nokia could have done other things: (1)Push Meego. (2)Push Symbian. (3)Adopt Android. (4)Develop their own OS.

    (1) Tried, it's not ready enough yet.
    (2) That platform is a zombie walking around asking for more brains... I mean, R&D budget millions to gobble.
    (3) Join the race to the bottom, compete in services with Google who happen to control your platform. Feel the fragmentation.
    (4) What? Create another R&D sinkhole, while MeeGo is still around? Just what Nokia needs now.

    --
    My exception safety is -fno-exceptions.
  19. Re:In that case, MS has failed beyond belief by ScrewMaster · · Score: 3, Informative

    Nokia could have done other things: (1)Push Meego. (2)Push Symbian. (3)Adopt Android. (4)Develop their own OS.

    (1) Tried, it's not ready enough yet. (2) That platform is a zombie walking around asking for more brains... I mean, R&D budget millions to gobble. (3) Join the race to the bottom, compete in services with Google who happen to control your platform. Feel the fragmentation. (4) What? Create another R&D sinkhole, while MeeGo is still around? Just what Nokia needs now.

    True, but making a deal like this with Microsoft isn't a viable No. 5, when you get right down to it. Pact with the Devil and all that. And the GP is correct when he says, "like most companies, MS is only really interested in how the Nokia deal serves them." And that's okay ... the question is, is Nokia's leadership interested in how the deal serves Nokia, or just in how it serves Nokia's leadership? Something smells here, but I can't put my finger on it.

    --
    The higher the technology, the sharper that two-edged sword.
  20. This isn't 1998 any more by mbkennel · · Score: 3, Insightful

    "eyeballs" aren't revenue unless you're in the cornea business.

    And they don't have "control" of the living room, they just have alot of video game consoles which seem to be made at a loss. What exactly is the X360 doing for Microsoft?

    It's not like everybody is using the Microsoft Video Store, and getting all their TV from the Ballmer Network, and Microsoft isn't getting money for every TV program they watch. (And neither is Google or Apple, despite their desire---the most successful is NetFlix, because they offer a simpler product and are good at it).

    What phone "tie" to X360 is there and would make sense? The hardware & software is completely different.

    Why do you want to access your video game remotely from your phone?

    The best upside is that by working with Nokia they'll make Windows Phone 7 better as it will have better software design for real hardware.

    Instead of grandiose "control of eyeballs", let's have Microsoft make a phone which doesn't really suck. That's plenty hard for them already.

  21. How this deal serves MS... patents? by Rob+Y. · · Score: 4, Interesting

    Could it be that with Nokia dependent on MS for phone software, the biggest holder of smartphone related patents is no longer a threat to Microsoft? Apple and Microsoft have some kind of patent sharing deal, which is good for Microsoft, but does Apple no good against Nokia's phone patents.

    And Google's pretty much on their own. Maybe Motorola's got some protection to offer Android, but I personally don't like the idea of an emboldened Microsoft waving bullshit UI patents as a threat to Android with nobody left to countersue.

    --
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