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Lobbyists Attack UK Open Standards Policy

superglaze writes "The Business Software Alliance, a lobbying organisation representing the likes of Microsoft, Adobe and Apple, has laid into the UK's recently-adopted policy of mandating the use of open standards wherever possible in government IT systems.The policy describes open standards as being "publicly available at zero or low cost" and having "intellectual property made irrevocably available on a royalty-free basis" The BSA said this would "inadvertently reduce choice [and] hinder innovation", and even went so far as to claim open standards would lead to higher e-government costs, but open-source advocates say the policy reflects how much the European Interoperability Framework is weighted in favour of the proprietary software companies."

49 of 168 comments (clear)

  1. Free Software in Government by Pricetx · · Score: 3, Insightful

    I'm personally full supporting a move away from proprietary software in government, it can only be a move for the good.

    1. Re:Free Software in Government by Fluffeh · · Score: 3, Insightful

      It has been tried in a few South American countries, with some success and some failure.

      The problem is all about training people on how to use the new software. Using OO Writer instead of Word for example. Sure, sounds simple, the nerds can probably fgure it out without blinking, but it is all the NON-NERDS who make it a very expensive idea to test. They all have to be trained, they lose some productivity for a while, they have to learn how to do new tricks that might be application specific and the like.

      The problem with government is that they rarely want to engage in a project that has a longer return on investment than the next election date. They don't want to be the government that lost 20% productivity during a financially difficult time for the net benefit of saving the next government a bunch of cash. Sad, but true.

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    2. Re:Free Software in Government by digitig · · Score: 5, Insightful

      The problem is all about training people on how to use the new software. Using OO Writer instead of Word for example. Sure, sounds simple, the nerds can probably fgure it out without blinking, but it is all the NON-NERDS who make it a very expensive idea to test. They all have to be trained, they lose some productivity for a while, they have to learn how to do new tricks that might be application specific and the like.

      How do you think the cost of cross-training from Word 2003 to OpenOffice.Org (or LibreOffice) Writer would compare to cross-training from Word 2003 to Word 2007?

      --
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    3. Re:Free Software in Government by bmo · · Score: 4, Insightful

      >The problem is all about training people on how to use the new software. Using OO Writer instead of Word for example. Sure, sounds simple, the nerds can probably fgure it out without blinking, but it is all the NON-NERDS who make it a very expensive idea to test.

      It's a freakin' word processor. That's all it is. A word processor isn't some esoteric specialized piece of software.

      If you can't figure out a random word processor and use it, you should just be given an old Underwood manual typewriter and an OCR document scanner instead (do I hear cheers for this from some people?).

      It's not rocket surgery, people. Word is not the be-all/end-all of document creation software. And the people who claim "but Writer doesn't have $ESOTERICFEATURE" don't realize (or deliberately ignore the fact) that 99 percent of people who use word processors use them as glorified typewriters with spell and grammar check and $ESOTERICFEATURE gets used *maybe* once a year, if that. (I asked people at work how often they used pivot tables, and the answer was "twice a year, maybe" and pivot tables was supposed to be /the/ defining feature of Word97)

      People today aren't any different from people 25 years ago using DOS based Word Perfect without any GUI whatsoever. We didn't have all this bitching and moaning about training when companies migrated from WP to Word. They just did it. Sure the WP users bitched, but that's because Word is (and shall always be) inferior to WP, but "training" was never an issue.

      What a bunch of crybabies the anti-OO people are.

      --
      BMO

    4. Re:Free Software in Government by marcello_dl · · Score: 2

      retraining is inevitable with proprietary software, too, only it`s perceived as inevitable. Office07 and vista needed retraining. Changing laptop brand means a different crop of preinstalled utilities. win8 has an announced new GUI.
      Once in FOSS land, the personalization of user experience is almost never a goal.

      --
      ---- MISSING MISCELLANEOUS DATA SEGMENT --- [sigdash] trolololol
    5. Re:Free Software in Government by gandhi_2 · · Score: 5, Interesting

      In my experience, no one trains anyone on shit, which may be your point.

      New computer, new OS, new office suite. It looks different? Tough shit, get back to work. Whether it was XP to Vista or 7. Or from Office03 to Office07 or Office2010... It may as well be OpenOffice, the same grumbling about menu items and behaviors that gradually subsides as people get back to work.

      Hell, I deployed a bunch of ubuntu boxes in elementary schools for student use and purposely didn't tell anyone anything more than the logins just to see what would happen. They just figured it out, teachers and students alike. Not like they are doing VBA programming or something.

      The "training" thing is a red herring MOST of the time.

    6. Re:Free Software in Government by ancientt · · Score: 3, Insightful

      I did read the article, but I haven't read much more on the subject, still, I think there may be a misunderstanding here. If we're talking about open standards, we're not necessarily talking about training people to use different software, just different standards. You don't have to use Writer, just make sure that your people are saving their Word documents in ODT, XML, HTML or RTF. I know there is some argument over some forms of that and differing success rates, but when you move large numbers of people to an open standard, it makes the implementation tend to be better.

      We have some of this in our own office, though without the government push, which I am grateful for even if it does make my job a little harder. We are currently allowing people to submit documentation only through the primary CMS system, but supporting files include HTML, XLS and PDF because it makes it easy to expect anybody in the future to be able to access them. It has been against the grain for some people but with the flood of emails being resent because they sent the first one with a DOCX attachment, the case has gotten easier with the passing of time. Nothing makes it easier to sell "use a format everyone can use" than Microsoft Word not being able to open something somebody else created with Microsoft Word.

      I love my Linux distro's free software that I can use to do nearly anything, but I can sympathize with people who just want to keep doing the job they've been doing. It would simplify my life tremendously if Microsoft started offering an option to set the default file format to an open one, something that could come out of discussions like this.

      --
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    7. Re:Free Software in Government by Nursie · · Score: 2

      And just who is sending all these word documents around anyway?

      I never get emailed documents, I get emailed links to web pages, and occasionally pdfs, but 'doc' ?

      Can't think of the last tim I had to deal with it.

    8. Re:Free Software in Government by bmo · · Score: 2

      And if anyone pulled that at work, they'd be out the door by Friday.

      I've never had a job where management gave in because I'm incompetent in something.

      --
      BMO

    9. Re:Free Software in Government by jbolden · · Score: 2

      LaTeX isn't a word processor. Its a typesetting system. The word processor its closest to is Adobe Framemaker.

    10. Re:Free Software in Government by atomicbutterfly · · Score: 3, Interesting

      Companies sending documents to each other? I've had application documents for various services, invoices, technical reports, all in .doc format. Doesn't mean they wouldn't have been served better with PDFs, but I'm not going to tell people how to do their job. Better to have the tools available and ready to deal with them. I also work for a significant Government department and we use a shitload of .doc files.

      Maybe you're just isolated (no offense, but geeks have a habit of not being in the environments where most of these issues appear, and hence think their experiences are typical).

    11. Re:Free Software in Government by Anonymous Coward · · Score: 3, Interesting

      This is about open STANDARDS, not open software. The whole point is that by using open standards you can actually CHOOSE the best software for the circumstances, instead of being locked to one product.

      What do you do when the development of a proprietary product stagnates and all your data is in non-open proprietary format? You pay whatever the vendor asks for, and hope for a miracle. At least with open standards you have the choice to do something about it.

    12. Re:Free Software in Government by Compaqt · · Score: 2

      Hear, hear. Somebody mod this up.

      For all the crying and moaning about features, 90% of the people in most offices just use Word for writing dead simple letters or 2 or 3-page "strategy papers" if they can manage that.

      Back in the day, they'd hand it off to the typing pool, but now companies give everyone a computer and expect them to come up with their own documents.

      And if you're using Word for brochures, or books: Come on, people. Use a desktop publishing program (Adobe's, or at least MS Publisher), or FrameMaker.

      --
      I'm not a lawyer, but I play one on the Internet. Blog
    13. Re:Free Software in Government by FireFury03 · · Score: 2

      In my experience, no one trains anyone on shit, which may be your point.

      Whether of not there is an official training course, there are still training costs associated with any change in the UI - you lose productivity while those staff are "training themselves". Of course, this applies whether you move to a new version of MS Office with a fundamentally different UI, or to Open Office.

    14. Re:Free Software in Government by FireFury03 · · Score: 2

      It does seem to me that a lot of the circumstances you describe have a better solution, be that PDF, web based forms or whatever else.

      Just because there are better solutions doesn't mean that people will use them.

      I have customers who *never* send me a plain text email - they send me a word attachment instead. Yes, it's stupid, annoying and wastes my time (waiting for OO Writer to fire up is a lot slower than just reading a plain text email in Alpine), but no amount of wishing will make them stop doing this sort of crazyness. Similarly customers who, when reporting an error, will send me a screen shot embedded in a word document rather than just copying/pasting the error text (or even a screenshot attached to an email rather than being wrapped in a word doc). Again, I have no clue why anyone would do this but the fact remains that they do and I have to deal with it.

      Similarly, most people use closed systems such as MSN IM, Skype, etc. instead of the better (more open and therefore more interoperable) solutions such as XMPP and SIP. They simply know no different, and when it is explained to them they usually tend to think that this isn't important enough to them to bother changing. Personally I use XMPP and SIP for my communication needs... when people discover that they can't contact me via MSN and Skype they just end up phoning me instead.

    15. Re:Free Software in Government by FireFury03 · · Score: 2

      How about we stop babying luddites and tell them to swim or sink. The ease of using a new model of same class of software has nothing to do with being a nerd. People buy new TVs with vastly different controls to their old TVs and adjust. Many of the same people they resist learning new tools of trade out of resentment of change in the workplace, which they hide behind a screen of technological difficulty. What's the difference between Word, Pages, Open Office Writer, etc. Function location and some workflow differences. None of it is technological, it's simply design.

      Don't defend the dumb. Embrace change, it makes us smarter.

      The difference here is that when someone gets a new TV they are getting a benefit from it, which offsets the need to learn new stuff. I.e. you just upgraded your crappy old 24" screen to a shiny new 50" one so there is incentive in figuring it out (not to mention the fact that TVs are pretty easy to figure out compared to most desktop software). When your employer mandates that you are going to have to change to a new bit of software what essentially does exactly what the old software does then there is no "instant reward" for you, so you're probably going to resent having to learn this new thing (especially as, inevitably, you discover some functionality missing... and this isn't to say that one bit of software has worse functionality to another, but that the functionality has minor differences so that whichever way you go you are likley to find some functionality that you're used to is missing.)

  2. Logical by markdavis · · Score: 5, Insightful

    Leave it to lobbyists to come up with their own unique and twisted logic....

    Proprietary = choice
    Openness = restricted
    Freedom = anti-competitive
    Free cost = expensive
    Closed = innovation

    I am sure the governments will do the "right" thing, and do whatever the lobbyist push on them, as has been seen time and time again.

    1. Re:Logical by pieterh · · Score: 5, Informative

      The fight over what this goes back ages and is intensely political, given the sums of money involved. Internet, open standards. GSM, captive standards. No argument which generated more value, but which was more profitable for the people controlling the technology?

      Here is an analysis of why firms like those the BSA represents want to capture computing standards, and how they do it.

    2. Re:Logical by exomondo · · Score: 2

      Closed = innovation

      That's about the only one that kind of makes sense on some level, i mean it's much easier to secure funding to develop IP when that IP itself has value.

    3. Re:Logical by nethenson · · Score: 2

      They are simply very good at implementing the open standard "ISO-1984: Newspeak terminology".

    4. Re:Logical by markdavis · · Score: 2

      And yet, you can build innovative products that still incorporate open standards and even open code.

      And you can build innovative closed products that run on open systems.

      And you can build profitable support and customization businesses on completely open products.

      And you can incorporate open concepts and interoperability into closed products.

      There are lots of options in today's world that can bring openness and standards into play. But one wouldn't know that listening to only what big corporations and lobbyist say and push.

    5. Re:Logical by dkleinsc · · Score: 3, Interesting

      It's really very simple. Any lobbyist for a business or industry has one message for their politician targets: "We want more money, and we'll make it worth your while to give us more money."

      Any other message coming from lobbyists or corporate spokespeople is basically nonsense used to create a false explanation for the politician's actions which just so happen to benefit the lobbyist's industries.

      --
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    6. Re:Logical by jo_ham · · Score: 4, Insightful

      Note that they didn't actually say that. You have interpreted it that way, but this is slashdot. Microsoft open sourcing windows would be met with "it's a trap!".

      They said the policy would reduce choice and hinder innovation, because it *does* place restrictions on choice. "Open only" is more restrictive than "Open or Closed, whatever works best for the task at hand".

      Ideally for all public-accessible document and interchange formats, open is clearly strongly preferred, but whatever happened to "best tool for the job"?

      Disclaimer: playing devil's advocate here but saying anything perceived to be "against" open software or supporting an "enemy" is dangerous around here.

    7. Re:Logical by gmueckl · · Score: 2

      If the processes involved are similar to what they are here (different country, so not sure), it is entirely possible to circumvent such guidelines by postulating requirements that only a single preferred vendor can meet. It's just the art of being specific enough. So if there is a "best tool for the job" it must have some properties that other don't and that you can simply require without alternative and even without decent explanation.

      Simple example: want to buy only nVidia GPUs for some reason? Just state that you need CUDA support and you're set.

      --
      http://www.moonlight3d.eu/
    8. Re:Logical by srobert · · Score: 2

      Now you're getting it: War is peace, freedom is slavery, and ignorance is strength. Welcome to the party brother.

    9. Re:Logical by Anonymous Coward · · Score: 3, Informative

      but whatever happened to "best tool for the job"?

      Standards aren't tools. Standards are what tools are built upon. If the restriction was "open-sourced software only," then that would indeed be a restriction on choice. Governments would be forbidden from using Word with such a policy in place. However, the policy only requires documents adhere to an open standard. This can only result in more choice as an open standard can, by definition, be implemented by anyone. If we standardize to the .DOCX format we can only use Microsoft Word because it is the only product that can guarantee full compliance to the standard. If we standardize to the .ODF format we can still use Microsoft Word provided that they release a version of Word with .ODF support. Since that standard is open Microsoft can guarantee full compliance in their implementation. The difference, of course, is that we could also use OpenOffice, LibreOffice, or Joe Blow's Document Editor.

      Conflating "open source" and "open standard" is exactly what Microsoft and company are trying to do, but they are very different things.

    10. Re:Logical by niteshifter · · Score: 2

      Pssst .... Open Standards != Open Source Software.

      Governments are obligated to hold a long term view on documents, public or internal. Think decades and centuries, not years. The means by which documents are produced is immaterial in such a long view: MSO / OOo will - if either entity survives - be very different software in 50 years than they appear now. But the documents produced by either will still need to be accessible. Portable Document Format, OASIS / Open Document - these (and their open successors) are the only rational choice for government, not merely preferred. MS .doc / .xls, nor the psuedo-open OOXML are not rational choices.

  3. IOW, by Anonymous Coward · · Score: 5, Insightful

    the otherwise good policy means some of the BSA's members will lose their monopolies, and opportunities to create new ones in the future.

    We can't have the public interest taking precedence over someone's profits, can we?

    1. Re:IOW, by Anne+Thwacks · · Score: 2

      This is the UK. In about 1960, the infamous Christine Keeler explained it all with the simple expression "They would say that, wouldn't they!" A legend.

      --
      Sent from my ASR33 using ASCII
  4. Re:long term security? by 0123456 · · Score: 5, Informative

    So what happens then if a particular "open" standard is abandoned and the existing viewers for the content grow insecure?

    The same thing that happens when a proprietary standard is abandoned, except that the source code is freely available so the government can hire someone to maintain it.

  5. Extended warranties by Citizen+of+Earth · · Score: 3, Interesting

    Sounds a bit like extended warranties on consumer electronics. If the deal is really a benefit to you and not some money-grubbing scheme, then why do they try SOO hard to sell them to you?

  6. Tax Payers by DaMattster · · Score: 2

    Ultimately, the BSA should just STFU and go away. Open Source reduces costs to the tax payer because the software plus licenses do not have to be purchased. In these economic times, it makes sense to cut costs in this way. Additionally, open source takes fewer people to support because it is generally more reliable. If Windows XP and Server families are any indication, it takes a veritable army of support personnel to keep it operational. Save money, ditch Microsoft!

    1. Re:Tax Payers by Yaa+101 · · Score: 2

      While I support you in ideological sense, the problem is that politicians are not judged on how many money they can save by slicing but by how many jobs they are able to generate.
      Slicing money and jobs is not being perceived as a positive trait by the general public, also these unsafe Windows XP and Server families do generate an army of support personnel, which is seen as something positive.
      I hope you see that reality in politics is often counter intuitive to what ideological makes sense.

      b.t.w. I am a long time Linux user and would not use anything MS even if I were paid for it.

  7. Keyword speak !! by unity100 · · Score: 4, Insightful

    Notice how keywords appear in corporations' or their lobbyists', or their lackey politicians speeches : "jobs, innovation, choice, market, consumer, economy"

    sprinkle a few keywords in roundspeak, and you can issue a corporate statement portraying you as the innovator, despite you are doing everything in your power to feudalize intellectual activity on the planet through patents and make everyone pay to you as overlords.

    gotta love roundspeak.

    it is possible to crap in the middle of your granny's living room and then defend the action as an act of choice, liberty and act of cleanliness. (because you didnt crap in the fridge, instead of crapping in the middle of living room. that could be much worse - so, see, your better off !! )

  8. Embrace the Reality and Logic of Choice by Palestrina · · Score: 2

    This is standard operating procedure for Microsoft. They use BSA or CompTIA to attack any open standards policy that is worthy of the name "open".

    One way to point out the absurdity of their logic is to replace the reference to standards with references to any other useful technology that a government might adopt, like electrical standards.

    For example:

    http://www.robweir.com/blog/2008/04/embrace-reality-and-logic-of-choice.html

  9. Re:Minority? by amanicdroid · · Score: 2

    Can I blame them for blatantly lying?

    Yup.

    Can I charge them for ethics violations?

    no.. :(

  10. To be fair... by Caerdwyn · · Score: 2

    Are open-source advocates somehow NOT "lobbyists"?

    Let's not pretend there's not money to be made by open source supporters. Windows admins might be replaced by Linux admins, but the money would still be spent. It's just going to someone else, and I'm not going to accept for one second that Linux admins somehow "deserve" to have a job more than Windows admins. As for licensing... just about any IT department can tell you that the license cost of a major software system is by no means the biggest cost of deploying and maintaining that software, particularly when scaled to the levels being discussed.

    I'm not saying open source is "better" or "worse"... there are completely valid philosophical arguments in both directions, as well as completely valid financial arguments. What I am saying is that the automatic knee-jerk demonizing of any and all proprietary commercial software has no place in policy-making, particularly when the money you're trying to tell people how to spend is taken by threat of force from everyone around you. You do what works best, not what feels fuzziest.

    --
    Everybody gets what the majority deserves.
    1. Re:To be fair... by canajin56 · · Score: 5, Insightful

      Learn your terminology. An advocate is somebody who speaks in favor of something. A lobbyist is somebody who bribes politicians so they vote in favor of something.

      --
      ASCII stupid question, get a stupid ANSI
    2. Re:To be fair... by h4rr4r · · Score: 2

      In government FREE and open are needed so I the citizen is not forced to spend money I may not have just to interact with my government.

      You should do what is cheapest, and what is best for your country.

    3. Re:To be fair... by Dcnjoe60 · · Score: 3, Insightful

      Are open-source advocates somehow NOT "lobbyists"?

      Let's not pretend there's not money to be made by open source supporters. Windows admins might be replaced by Linux admins, but the money would still be spent. It's just going to someone else, and I'm not going to accept for one second that Linux admins somehow "deserve" to have a job more than Windows admins. As for licensing... just about any IT department can tell you that the license cost of a major software system is by no means the biggest cost of deploying and maintaining that software, particularly when scaled to the levels being discussed.

      I'm not saying open source is "better" or "worse"... there are completely valid philosophical arguments in both directions, as well as completely valid financial arguments. What I am saying is that the automatic knee-jerk demonizing of any and all proprietary commercial software has no place in policy-making, particularly when the money you're trying to tell people how to spend is taken by threat of force from everyone around you. You do what works best, not what feels fuzziest.

      But, why should I have to purchase Office 2010 because my state government is now sending out informational requests in docx format? I believe that is what the UK is wanting to prevent on that side of the pond. To use government services, you should not be forced to purchase commercial products. If my bank requires me to have Windows for online banking, I can chose another bank. If my government requires it, it's kind of hard to switch that.

  11. Re:Irony? by sconeu · · Score: 2

    <SARCASM>
    Have they confirmed that all that FLOSS was properly licensed? Do they have the receipts as well as the COA's?
    </SARCASM>

    --
    General Relativity: Space-time tells matter where to go; Matter tells space-time what shape to be.
  12. Re:Minority? by PPH · · Score: 3, Insightful

    Including lie?

    You assume your clients are, and always will be, uninformed. But if this isn't the case, you'll just poison the relationship and most likely lose future business that you could have had.

    --
    Have gnu, will travel.
  13. Yeah, right by Dcnjoe60 · · Score: 3, Insightful

    The BSA said this would "inadvertently reduce choice [and] hinder innovation",

    You mean the choice for big companies to gouge others on the price of royalties? You mean like hinder the innovative ways that big companies come up with ways to gouge others on the price of royalties?

  14. Why is this posted as an Apple story?... by kwolf22 · · Score: 3, Interesting

    Sure Apple's consumer software is all closed up & proprietary, but come on most of OS X is Open Source & relies on open standards - that's one of the reasons that my government employer bought into Apple's enterprise offerings. Heck, even the text editor that is built into OS X supports the OpenDocument Text format (.odt).

    Considering all of the other BSA members, this seems to me like it should have been posted in a different category...

  15. Re:Minority? by marcello_dl · · Score: 2

    But they don't try everything in their power. They don't try to make their product the best possible thing for the consumer at the most appropriate price. If they did, very few people would have ever considered to choose the FOSS path. They tried with FUD and who knows what other deals, instead.

    --
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  16. They accidentally the whole acronym by elsurexiste · · Score: 2

    The BSA said this would "inadvertently reduce choice [and] hinder innovation", and even went so far as to claim open standards would lead to higher e-government costs, but open-source advocates say the policy reflects how much the European Interoperability Framework is weighted in favour of the proprietary software companies."

    The BSA inadvertently choose the right letters for Bull Shit Association. Was it on purpose or just a coincidence? You decide!

    --
    I rarely respond to comments. Also, don't ask for clarifications: a brain and Google are faster, believe me!
  17. The issue is NOT training, cost, or difficulty. by Ungrounded+Lightning · · Score: 5, Insightful

    The problem is all about training people on how to use the new software.

    The issue is NOT cost of the software, cost or difficulty of the training, or difficulty of operation.

    The issue is whether bureaucrats, for their own convenience (or pocket-lining), can be allowed to lock up government documents and government interactions in the proprietary format of a US corporation.

    Doing so puts the government and the people, from then on, at the mercy of the corporation. The entire population is faced with the choice of paying ongoing tribute to the corporation or suffering a severe impediment and competitive disadvantage when dealing with their own government or attempting to access its records. (They call certain licensing fees "royalties" for a reason.)

    With open formats and FOSS tools there might be a learning curve and (if the corporations are to be believed) some reduced functionality or slightly increased difficulty of operation. But nobody is excluded or unnecessarily handicapped and all records stay accessible to all forever.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  18. Re:Minority? by Bert64 · · Score: 2

    Because actually competing is far less profitable, they would need to invest a lot of money into updating (their codebase is years old and probably very difficult to maintain), take big hits on pricing...
    Meanwhile, open source competitors would still be improving at a gradual pace, and sooner or later will reach "good enough" status if not feature parity, at which point it all comes down to price and you cannot compete with free.

    Don't underestimate the power of "Good enough", when the product is much cheaper (ie free) or well marketed it doesn't need to be the best, it just needs to be adequate... That has always been the MS selling point against proprietary unix, novell, wordperfect etc.

    --
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  19. Puhleezee by cheros · · Score: 2

    The problem is all about training people on how to use the new software. Using OO Writer instead of Word for example

    Applause for choosing the worst possible example. You don't really believe that yourself, do you? I have been writing documents for well over 30 years, using text editors, BRIEF, WordPerfect and practically every version of Word. These days I prefer to use OpenOffice for 3 reasons:

    - it just works. It's slow to start, but it keeps working.

    - it can handle corruption. I use OOo as a recovery tool when I get sent docs written by people using especially the latest version of Word. The "X" in .docx must stand for "scrameble at will", because the longer the docs get, the higher the probability that it'll crash, which is IMHO a result of cut & paste residue, a known Word problem

    - its interface has remained stable, which is why I am looking with dismay at reports that some idiots are planning to copy the ribbon.

    The MS Office ribbon has IMHO cost more productivity than all the other UI changes over the last decade put together

    As for Open Standards in general, I was there when the first ones were established, and I also know why they were creatively "forgotten/adjusted" a few years later. Those who advocate Open Standards are right - it will save money.

    Put bluntly, Open Standards were abandoned so consultancies could turn a profit recycling proprietary code. It's as simple as that.

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