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Social Influence and the Wisdom of Crowd Effect

formfeed writes "A lot has been written lately on the crowd effect and the wisdom of crowds. But for those of us who are doubtful, the Proceedings of the National Academy of Science has published a study showing how masses can become dumber: social influence. While previous studies show how groups of people can come up with remarkably accurate results, it seems 'even mild social influence can undermine the wisdom of crowd effect in simple estimation tasks.' Social influence 'diminishes the diversity of the crowd without improvements of its collective error.' In short, crowd intelligence only works in cases where the opinion of others is hidden."

14 of 143 comments (clear)

  1. Well by GeorgeMonroy · · Score: 4, Insightful

    duh?

    Just look at Facebook.

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    1. Re:Well by CrazyDuke · · Score: 3, Insightful

      As someone that has been posting here on and off over the past decade or so, this is my experience: Most of what you think is really insightful doesn't get modded at all, and even then, usually not much. Go with the group think on controversial issue, get a +2 to +3 and have it rocket back and forth for several days. Post something obvious, like a link, the fad meme, copypasta, or a non-controversial line of the group-think and get +4 to +5 every so often if you are first in that thread. Post a counter-group think message that insults the egos of the readers, get modded troll and then you can whine about how much of a victim you are. Post the same, but without directly attacking the readers, while prefacing it with shit like "I know this is going to get me modded down. But..." will often net you a +4 to +5 about a quarter to half the time. Post a damning reply to an obvious shill: possibility of every post for the past several days modded down a few points within a few hours, or even have the entire branch of that thread somehow disappear.

      Posting the simplistic and benign part of group-think on this board is the most reliable way to gain Karma. But, I've seen forum trolls and shills keep afloat for a while by inter-spacing their usual "You all suck!" "Foo, Inc. products are so awesome! I plan on buying them all right away!" posts with a "Well, I know this doesn't sit well with everyone. But, my reasoning is..." sort of post that rockets to +5 and stays there.

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      Any sufficiently advanced influence is indistinguishable from control.
  2. That is why we have stupid political parties. by jellomizer · · Score: 4, Interesting

    While most problems today are complex. We still try to cling to the groups ideology to try to solve the problem vs. realizing the ideology isn't the solution just a start of an approach which needs modifications. However political parties leader will not waver too far off their ideology core as the group in the hole still follows that ideology.

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    1. Re:That is why we have stupid political parties. by marnues · · Score: 3, Insightful

      I do think this is why we have the _same_ two political parties.

  3. Maybe democracy would work better... by traindirector · · Score: 5, Interesting

    Interesting. Maybe democracy would work better if we didn't know the opinions of others, have poll data, or hear media commentary other than candidates speaking and their records...

    1. Re:Maybe democracy would work better... by MickyTheIdiot · · Score: 4, Interesting

      One election cycle I was only watching C-SPAN for coverage. It was amazing how differently I was thinking from everyone else. When I would change to CNN to a quick look the would be talking "strategy" or have "experts" talking out of the butt as usual and it was TOTALLY different from what I was thinking and the questions that came up in my mind. The media and these "experts" aren't called "opinion leaders" for nothing.

    2. Re:Maybe democracy would work better... by blair1q · · Score: 3, Informative

      There's no money in opinion. There's plenty in spin.

    3. Re:Maybe democracy would work better... by traindirector · · Score: 5, Insightful

      This is exactly what happened with George W. Bush's felony wiretapping crimes. The clear fact was that he and his administration, through the NSA's new wiretapping programs, committed multiple wiretapping felonies, each punishable by law by up to five years in prison. Instead of reporting this inconvenient fact, the news "experts" focused on "strategy"--is it a good strategy for Democrats to hold the president to inconvenient standards like the law, when it might make them look weak on security? And somehow this massive crime was talked down into a non-issue, quietly pushed out of the scene, and when people had forgotten about it, swept under the rug by most everyone in power with retroactive immunities.

      I think (hope?) that without the "opinion leaders" the outcome would have been very different.

  4. Re:Opinions do *not* need to be hidden by jd · · Score: 4, Interesting

    The brain isn't designed to think independent of context. It's built to be part of a social system. Yes, people need to think for themselves, but to mandate that requires us to break the architecture of our minds. It can't work as the primary solution. Indeed, this current study only shows that what used to be two points ("mob thinking" and "collective intelligence") are just two points on an entire continuum. The problem is that humanity prefers to slide to the lower end of the spectrum rather than rise to its potential. THAT is what you need to solve. The details of who thinks and how then become incidental. Mere implementation details.

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  5. Mob/herd mentality by HalAtWork · · Score: 3, Informative
    It's quite a familiar concept, has it just been re-labeled?

    Herd mentality implies a fear-based reaction to peer pressure which makes individuals act in order to avoid feeling "left behind" from the group.

    Qualified as "fear-based" and a "reaction to peer pressure" already implies a negative force. It's always nice to have studies to back it up though.

  6. reminds me of middle school by Anonymous Coward · · Score: 3, Interesting

    somehow a debate came up about whether cats eyes glow in the dark or are highly reflective, making them appear to glow in the dark in low light situations. The teacher honestly did not know the answer (facepalm) and asked the class to vote on it. It was almost unanimous that they did in fact glow in the dark, aside from me and one other poor soul. I remember that day very vividly. It was the day I realized people are dumb and a general consensus means NOTHING in terms of accuracy.

  7. Re:Opinions do *not* need to be hidden by crunchygranola · · Score: 4, Informative

    In short, crowd intelligence only works in cases where the opinion of others is hidden.

    Nonsense. Opinions do *not* need to be hidden, opinions are one source of information. What needs to be suppressed are cliques, groupthink, etc. In short, crowd intelligence only works in cases where the opinion of others is considered but not blindly followed, where individuals think for themselves.

    In other words it almost always only works when the opinions of others are hidden. Those cases of groups of tough-minded independent thinkers being vanishingly rare.

    Even among seasoned experts overcoming the effects of groupthink requires special measures. Consider the "Delphi Technique" developed at RAND - where the experts pool their knowledge in multiple rounds anonymously.

    Declaring that people can avoid this by "just thinking for themselves" is akin to decreeing quality control by asserting "just don't make mistakes". It ignores the manifest reality of human existence in favor of idealized pip-dreams.

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    Second class citizen of the New Gilded Age
  8. And therein lies the difference by Toe,+The · · Score: 4, Insightful

    Facebook is just plain crowd: like a mob with everyone shouting.

    Slashdot is a crowd moderated by randomly selected crowd-members, with multiple-moderation, meta-moderation, and karma-influence.

    That's a huge difference. And you can see it. On Facebook, there's an endless stream of garbage. On slashdot, you can go back to an article that has matured and just read the 4s and 5s and get a pretty good sense of the best content.

    No slashdot ain't close to perfect. What this shows however is that "wisdom of the crowds" is variable based on the system used. The more complex and well thought-out the system, the more wise the crowd gets.

  9. Re:Opinions do *not* need to be hidden by Verteiron · · Score: 5, Interesting

    Going against the consensus is hard, even if you have been trained or trained yourself to do so.

    I was watching TV with my wife's family a few years ago and "Who Wants to Be a Millionaire?" was on. It's not a show I routinely watch but we all had fun shouting answers at the screen. Nice social behavior.

    The tricky bit came when a question that fell squarely into one of my big interests came along: "What planet does the moon Titan orbit?"

    The answers included Jupiter, Saturn, and a couple of obvious wrong ones. I immediately yelled "Saturn!" while nearly everyone else in the group said "Jupiter!".

    Now I KNEW that my answer was right. And some of people with me who said "Jupiter" started to reconsider, because it's common knowledge that I'm a space geek. The lady on the screen hemmed and hawed and finally chose to use one of her "lifelines" to poll the audience for the answer. Something like 80% of the audience said "Jupiter" and all support for my answer among my group fell away.

    It was the strangest feeling. I mean, I got up at 2 AM to see the Huygens photographs online. I used to draw pictures of Saturn rising over Titan when I was a kid. I KNEW the answer, and yet with the entire audience and half a family against me I suddenly began to doubt myself. Had I been wrong all these years, suffered some kind of strange delusion? Was Titan a Jovian moon? How could that many people all be wrong?

    Of course, a few seconds later the lady correctly answered "Saturn", throwing off the audience opinion and vindicating my chosen response, but it was a very odd sensation for that minute or so before the TV proved me right...

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