Slashdot Mirror

← Back to Stories (view on slashdot.org)

Firmware Troubles For Old Xbox 360s, Possibly PS3s As Well

Posted by Soulskill on from the if-it-ain't-broke dept.

Several readers have tipped news of firmware updates causing problems for both Microsoft's Xbox 360 and Sony's PlayStation 3. The Xbox issue was caused by a recent update thought to be preparing the platform for a new disc format that gives developers another 1GB or so of space to work with. As it turns out, the real purpose seems to be piracy countermeasures. Microsoft acknowledged the issue and promised that affected users would receive a new 360S console and a free year of Xbox Live to compensate. The PS3 problem was highlighted by reports of overheating consoles while playing L.A. Noire on the recently-released 3.61 firmware. Rockstar Games initially confirmed that the firmware was causing the overheating, but later backtracked. They issued a joint statement with Sony saying that neither the game nor the firmware was the culprit, leaving users wondering what else it could be.

5 of 196 comments (clear)

  1. joint statement with Sony by Culture20 · · Score: 4, Interesting

    Rockstar Games initially confirmed that the firmware was causing the overheating, but later backtracked. They issued a joint statement with Sony

    So, Sony talked to them nicely, convinced them with irrefutable logic that neither the game nor the firmware was the problem, and they skipped happily, hand-in-hand to the podium to announce it jointly. Sony would never be so evil as to threaten Rockstar Games with new firmware that prevents all Rockstar Games' games from working at all.

    1. Re:joint statement with Sony by Spad · · Score: 5, Insightful

      Sony would never be so evil as to threaten Rockstar Games with new firmware that prevents all Rockstar Games' games from working at all.

      Even Sony wouldn't be that stupid.

  2. Say what you like about Microsoft... by Anonymous Coward · · Score: 5, Interesting

    ...but this is how you do customer service.

    Microsoft acknowledged the issue and promised that affected users would receive a new 360S console and a free year of Xbox Live to compensate.

    Acknowledge the problem, fix it (or replace it in this case with a superior model), and give compensation.

    No nonsense customer service, and it gives gives them good PR.

    Compare that to Sony...

    1. Re:Say what you like about Microsoft... by Gadget_Guy · · Score: 5, Funny

      Acknowledge the problem, fix it (or replace it in this case with a superior model), and give compensation.

      To be fair, Microsoft have had quite a bit of experience with replacing defective Xbox consoles. This is probably the second item on their customer service checklist after turning the unit off and on again fails.

  3. This Is Indifference by WrongSizeGlass · · Score: 4, Insightful

    There are millions of game consoles out there - millions - and yet there aren't very many revisions of hardware per model. It's not hard for the manufacturers to test how these required updates are going to affect their hardware. But here we are again, a story about revisions of two major consoles having serious issues with a firmware update.

    These required updates are ridiculous. We wouldn't put up with having to take our cars back to the dealer to have required maintenance done that would take away some feature or option we paid for, let alone having the maintenance leave the car in a troubled or non-working state.

    There needs to be some sort of consumer protection to prevent these types of things. What's next, an update for our phones that prevents us from dialing 800 numbers because they are costing corporations too much money when we call?