Facebook More Hated Than Banks, Utilities

Posted by CmdrTaco on Thursday June 30, 2011 @02:06AM from the conspiracy-mode-engaged dept.

jfruhlinger writes "According to the American Customer Satisfaction Index, Facebook raises a lot of ire among its customers — more than Bank of America or AT&T Mobility. This bodes ill for the company — as blogger Chris Nerney points out, many of the others on the most-hated list are utilities and other companies with monopolies, which can hold customers despite bad service. At least Facebook edged out MySpace." Unsurprisingly, the most important thing about Google+ is that it's not Facebook.

2 of 332 comments (clear)

Min score:

Reason:

Sort:

WRONG - you are not Facebook's "customer"! by MadCow42 · 2011-06-30 02:20 · Score: 5, Informative

You are Facebook's PRODUCT... not their customer. Their customer is the advertisers. Their only motive is to not piss you off enough to go away.

--
I used to have a sig, but I set it free and it never came back.
Re:But it's still Google... by evanbd · 2011-06-30 02:27 · Score: 5, Informative

It may still be monolithic, but it's at least possible to switch and take your data with you. Not perfect, but a huge improvement.