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NYT Update Breaks iPad App, Annoys Subscribers
jbrodkin writes "The New York Times, which recently started charging iPad readers $20 a month, has a lot of angry digital subscribers after an update broke the NYTimes for iPad application. The update was designed to make it easier for readers to subscribe to the Times through iTunes (irony!) but instead left readers unable to access any articles. Worse, the Times didn't bother to fix the app over the long weekend or reply to users who complained on Twitter. It's not the first time developers have broken an iPad application with a poorly constructed update, but reader complaints noted that the size of the New York Times and the high price it charges make this gaffe particularly galling. Angry users have driven the app's rating down to less than two out of five stars."
"Worse, the Times didn't bother to... reply to users who complained on Twitter. "
Oh lawdy lawd and heavens to Betsy! They didn't respond to Twitter complaints. How cruel this world!
Does it really matter if they didn't respond to Twitter complaints? It's not as though Twitter is an official communication channel. Did user email into customer service get bounced? Was customer service phone lines answered and promptly hung up?
If not, suck it up. It was a three-day weekend based on a national holiday. You should EXPECT services to be unavailable.
Lastly, I'm pretty sure most organizations that even bother with Twitter see its users as a bunch of functional fools facing their own individual corners and yelling into a broken microphones, anyway... just like the rest of us.