IBM Watson To Replace Salespeople and Cold-Callers

An anonymous reader writes "After conquering Jeopardy! and making inroads into the diagnosis of medical maladies, IBM's next application for Watson is improving sales and customer support. Companies will be able to simply fill Watson (or rather, DeepQA) with domain-specific information about products and services, and sit back as it uses its natural language processing skills to answer the queries of potential customers. The potential benefits are huge. Watson could either augment existing sales and support teams, or replace them entirely. Also, in a beautiful and self-fulfilling twist, the first application of this re-purposed Watson will be be internally, at IBM, to help sell more IBM Watsons to other companies."

Comments

Re:Jobs killer

[Anonymous Coward]

They make it sound like Watson's going to be answering the phone. But speech recognition still isn't dear aunt, let's set so double the killer delete select all.
Watson processes written language.

Re:Support Calls == Compicated

[ColdWetDog]

You haven't done much tech support recently, have you? Much of it is still at 'are you sure the computer is plugged in' level.

Again, this isn't pitched at you, it's for them.